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    Help - WLANext.exe is crashing my XPS M1530!

    Discussion in 'Dell XPS and Studio XPS' started by 007003s, Feb 1, 2009.

  1. 007003s

    007003s Newbie

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    About once a week for the past couple of months, particularly when I leave my M1530 running overnight, it will crash without warning and I will get a black screen saying "internal hard disk not found...press F1 to continue or F3 to enter setup....F5 for diagnostics, etc." (forgot to write down the exact words).

    At first I thought the hard drive was shot but if I hold down the power button I can reboot the computer, choose "Restart Windows Normally" and go right back to normal operation with a perfect wireless network connection (albeit having lost all of my work)

    If I go into the Reliability and Performance Monitor my reliability monitor is at 3.1 and I see the following for each time the crashes occured:
    Application Failure
    Application:WLANext.exe
    Version: 6.0.6001.18000
    Failure Type: Stopped working

    Miscellaneous Failure
    Failure Type: Disruptive Shutdown
    Version: 6.0.6001 Service Pack 1
    Failure Detail: Computer was not shut down properly

    In Device Manager under Network adapters I see the following:
    - Intel(R) Wireless WiFi Link 4965AGN with Driver version 11.1.1.22 that claims to be working properly
    - 6TO4 Adapter that says it is not working properly because Windows cannot load the drivers required for this device (Code 31)

    I have called Dell XPS support twice - neither person knew anything about 6TO4 and very little about WLANext.exe. They suggested the following:
    1. Reseat (screw/remove/reinsert) the hard drive (which I did with no effect)
    2. Wipe the hard drive and reinstall Windows and all my applications from scratch (which I would view as an extreme last resort)

    I am hoping this forum can give me better advice:
    - Is the 6TO4 Adapter related to this at all and if so how to get it working properly?
    - Should I uninstall/reinstall drivers from either the Dell site or Windows site or Intel site?
    - Any other suggestions other than wiping the machine completely!

    Thanks!
     
    007003s, Feb 1, 2009
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  2. slowdown117

    slowdown117 Notebook Consultant

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    I would still narrow things down some more. It could still be related to either of those two. I would disable the 6TO4 adapter for a week and see if leaving the machine on all of the time will trigger the crash.

    Can you get by for a week without the 6TO4 adapter? If you disable it, the driver should not load.

    I'll take a gamble and say the 6TO4 adapter is faulty. Googling that seemed to turn up that alot of people had problems with that adapter. I'm still not real sure what it even does. I think it has something to do with IPV6 to IPV4 address translation. And I believe it's software as I saw links to download it.

    Yes, I would really like to know if you can get by just fine without it. Are you on an IPV6 network with that machine? There must be something triggering that adapter driver to load. :confused:

    And as far as Dell is concerned, they are going to be next to useless in helping you with this. Their answer will always be for you to reformat an reinstall. :mad:
     
    slowdown117, Feb 1, 2009
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