Help please Dell XPS M1730 warranty replacement

Dell have offered me a brand new Dell ispiron 17R as a replacement for my XPS M1730, my mate thinks i should accept this but the spec seems vastly different to my xps , display isnt as good 1600x 900 vs 1920x1200 hard drive 5400rpm vs 7200rpm graphics cards isnt as powerful as my 8700m sli
i have a xps m1730 2.2 ghz 4gb ram 320gb hd etc
any help or advice would be helpful.thanks g

 

i would flat out rejecting the offer. it is insulting when u paid the big bucks for the m1730 and end up receiving an inferior system. just tell them that yours is an xps system, and that is an inspiron and in no way this replacement can be "same or better" as stated very clearly in their system replacement policy. then, tell them that you have checked all of their current systems and the only one that is equivalent is the ALIENWARE 17.....just stick to your best interest and dont back down otherwise you'll be scammed

 

Alienware for sure for your case. Yours was top of the line gaming laptop so it should be replaced by a gaming laptop...

 

You should definately get the WUXGA since your original system had it.

As for the GPU, I think any GPU offered by M17x is better than your 8700m sli.

I had it before, and the card sucked.

 

Hi Guys this is the email they sent to me

I am forwarding you the specs which we propose. As discussed earlier we a offering this as a goodwill gesture and will be considered full and final settlement. The replacement system would be new and will carry a one year depot repair warranty which would cover hardware issues. Once you confirm the specs below we can go ahead and book the replacement

Inspiron 17R.

Colour Choice:
Mars Black
Intel® Core™ i3-370M (2.4Ghz, 4 Threads, 3M cache)
Microsoft Operating System:
Genuine Windows® 7 Home Premium 64bit- English
Operating System Recovery Options:
OS Media MUI Windows® 7 Home Premium (64 BIT) Resource DVD
Microsoft Application Software:
Microsoft® Office Starter 2010 (Word Starter, Excel Starter)
Services and Support:
1 year of coverage included with your PC
McAfee® SecurityCenter 15 Month Subscription
Online Backup:
17.3" WLED High Definition + (1600 x 900) TFT Display with TrueLife™
1.3 Mega pixel Integrated Web Camera
3072MB 1333MHz Dual Channel DDR3 SDRAM [1x1024 + 1x2048]
320GB (5,400rpm) Serial ATA Hard Drive
Inspiron N7010 Resource DVD (Diagnostic & Drivers)
DVD +/- RW Drive (read/write CD & DVD)
65W AC Adaptor
Primary Battery:
Primary 6-cell 48 WHr Lithium Ion battery
1 Meter Power Cord - UK
Intel® Graphics Media Accelerator HD
Dell Wireless 1501 Mini Card (802.11g/n)
Internal UK/Irish Qwerty Keyboard
Standard Warranty:
1 year Collect & Return Hardware Support included with your PC
DataSafe (Services Owned):
Datasafe Local 2.3 Basic


Regards,

Dell | Executive Customer Support Team

 

Oh so the replacement is given after your warranty has been expired?

I thought you were under warranty, and given Alienware M17x replacement. Sorry.

 

it is still under warranty i have 100 days left it runs out next year 2011

 

If that's the case, don't take it.

Push issues like WUXGA resolution, and the fact that XPS was a high end computer. You should be able to get Alienware M17x. It doesn't matter if it's a refurb. Just tell the rep you're not happy with the replacement system's spec's after doing the research, and it's not even a gaming rig.

Also check laptop gpu check sites and make your arguement on the GPU. You should ATLEAST get M17x R1, WUXGA, 260M SLI.

I had M1730 with 8800GTX SLI, and got replaced by one in my sig. There are people who get much better spec than I did, but I didn't care as long as it was batter than the one I had.

Make sure to extend your warranty to @ home service after you get an replacement. It's a good investment with Dell in my opinion.

 

the goodwill thing was because after 4 motherboards, 4 graphics cards, memory, case, keyboard, hard drive it was repaired again 2 wks ago and motherboard gone 5 days after they replaced motherboard and gfx card, they said they were sending a guy out to repair it again and i refused, so eventually after loads of hassel they agreed to give me a completely refurbished XPS M1730 system with 12mnths warranty onsite not rtb and he rang me and said as a goodwill gesture he would give me this brand new system rather than a refurb xps. cheers g

 

Screw this! i3+onboard graphic?! How can this piece of .... replace the gaming M1730?! Your "new" system is even weaker than my Studio XPS16...

 

He chose that over a refurbished 1730 replacement.

 

OP should ask other UK users on thier experience with replacements. I think the policy is about the same, but I could be wrong. Push for better system, it can't hurt trying. One will have to give up, and I hope the OP gets what he paid for. His current replacement is a damn shame on Dell's end for now though.

 

Guys I have told them politely to shove their offer and either replace my xps m1730 with a like for like system, i am not sure if you guys would like me to keep you informed of any progres/outcomes or not if you do please let me know and i will post on here. ps still not heard a word from my refusal to accept this 17r system

 

Hope you get what you paid for. Good luck.

 

I am interested in the outcome as dell is a fraud and usually try to cut people off whenever they can. If people are not aware or do not have knowledge about the specs, they are screwed. For instant, dell gave me a WLED screen as replacement for my RGBLED a while ago..thinking that I won't know the difference, and kept quiet about it but I called them and brag about it...in return I got awesome upgrades that worth alot more than the difference between WLED and RGBLED. Not to brag about it, but I held on tight to my grounds and fight back and you should do the same. I would rather get a refurbished Alienware 17 than to get the inspiron, trust me on that. If I was you, I would fight for a new alienware 17 for most of the time, and refurbished alienware17 as second option, just keep on mentioning about "Similar or better" replacement policy and you can nail them for good

 

I am forwarding you the specs which we propose. As discussed earlier we a offering this as a goodwill gesture and will be considered full and final settlement. The replacement system would be new and will carry a one year depot repair warranty which would cover hardware issues. Once you confirm the specs below we can go ahead and book the replacement. This is the best spec which we can offer.

it is a dell studio 1737 2.53ghz
3gb ram
true life 1920x1200
ati 256mb radion 3650
250gb hard disk
8x dvd rom

etc

this was my response

I am sorry i thought you were proposing to send me a replacement Dell XPS M1730 as you agreed but under no circumstances am i prepared to accept a Dell STUDIO 1730 or a Dell Inspiron 17r as a replacement for a top of the range Dell XPS M1730, I said i would accept a refurbished alienware m17x as a system replacement like for like xps for xps M1730 as you agreed but i am know beginning to feel insulted I do not want any other offers of any other systems other than those two. i already have a dell studio 1737 which i might add the motherboard went on me last week service tag xxxxxxx and is vastly inferior I now have two useless dell laptops, i hope all my desktop and server Dells that i have just purchased and my monitors are much better than these laptops.

I woulk like to discuss this with your line manager please as i feel i am not being taken seriously. After all the problems i have had with your system and the warranty i think this is the least you can do.

As i have already previously stated my son plays games so he needs the graphics capability, it is pointless giving me a machine that is no use for the purpose i bought it for.

 

Can anybody tell me please is this Dell Studio 1737 P8700 a fair trade for my XPS M1730
my xps has a 2.2ghz chip the 1737 has a p8700 2.53ghz 1066mgz 3mb chip
the studio has a wuxga true life screen (not sure what dpi )
it has a 256mb ati mobility radeon hd 3650 (vs 8700m sli)
3gb of 800mhz ddr2 dual channel memory

is this a current model

lastly has anyone got any idea of this laptops uk value (brand new with 12mnths return to base warranty)

thanks guys

 

Mobile Graphics Cards - Benchmark List - Notebookcheck.net Tech

Make your arugment by comparing 8700M SLI 3dmark06 score of over 8k

vs your replacement systems crappy 3650's 3.5k score on same bench mark.

 

Well, with these corporate/sales people you got to tough it out. I was treated similarly by another company - they offered to replace my replacement of my original with an updated model but I refused. I threatened to sue, and got my money back after a long time - about 2 months after I asked for my money back, but 8 months after purchase - 10 if you include ordering.

Point is, don't back down on them. In no circumstance is the Inspiron 17 or Studio 17 a match for your system. Sure, a P8700 or an i3 might be suitable, but they have to get things equal in terms of the GPU and the screen.

I would say getting an Alienware would be quite a lot more than your system, and so you might not deserve one either. But they could offer you a Vostro 17 inch with GT 330M, or a Studio XPS with HD 4670. Intel graphics is not equivalent to your system.

Good thing you have warranty. I will have to purchase 3 years on my next buy for sure.

 

the main problem i am now having is they are saying that as i didnt buy directly from them they are only doing it as a goodwill gesture, my argument is i still bought a dell product with 3yrs dell warranty and nearly every part in this xps has been changed at least once with mb and gfx card being replaced by dell 4 times, i managed to find a number on the internet and have now been moved to the uk escalations team rather than the indian call centres so lets see if it makes a diffence.cheers boxer

 

Right. Perhaps you could examine the legal aspect of it.

Dell may have some sort of "policy" that says if you bought it from some other dealer then returns and things like that will be subject to said dealer.

However, in some laws consumers are protected against problems like these in which the supplier/manufacturer, i.e. Dell, is responsible.

Which one means more? Well you could also argue the warranty is provided by Dell, not whomever you bought it from, and hence Dell is responsible.

The whole goodwill thing? Nah. Same thing, the people told me "we have rejected your request for a refund/exchange and would like to offer a replacement". In what way was it a request? I was entitled by the law to get a refund, it was entirely up to me. I was nice at first, but I lost my patience with them, as I see you have.

While the warranty still stands, get a proper replacement. Either an XPS M1730 with at least the same specs, or a Vostro with Nvidia card, or a Studio XPS with ATI card.

 

i will try my best, i will let you know the outcome, i am just waiting to see what the uk escalations team do with it.thanks

 

Just keep at it. Don't take no and you will end up with better result than what's offered now. I bought mine from a IT contractor also and got replaced w/ M17x.

Dell's policy is to replace with equal or better parts. Only good thing about buying from Dell directly would be if you are going for refund at this point.

 

Latest Guys i have had enough they have offered me £931 i have accepted it i can get a refurbed m17x with 12months warranty for £850 off fleabay or a better spec xps m1730 with 12mnths warranty for £645 off fleabay but i am thinking of a sager or is it clevo any advice would be good , best gaming laptop/desktop replacement for the £931.cheers boxer

 

Not bad, get the money then enjoy a m17x.

 

Alienware M17x R2 17" Gaming Laptop BLACK @ ndc 11935
i7-620M

Seller refurbished 12 months rtb warranty

Price: £999.00 inc vat

Guys does this seem a decent spec for the money, only issue i think is the display

Display/Screen: 17.0" 1440x900 (WXGA) Dual CCFL/8ms Widescreen Display - Beyond HD (900p)


Intel Core i7-620M Dual Core Mobile Processor 2.66GHz (Turbo up to 3.333GHz,4MB Cache,4 Threads)
Memory: 4GB (4096MB) DDR3 1333MHz
Hard Drive: 2 x 160GB Serial ATA (SATA) 7200 RPM, Two Hard Drives-Total 320GB!
Display/Screen: 17.0" 1440x900 (WXGA) Dual CCFL/8ms Widescreen Display - Beyond HD (900p)
Optical drive: DVD-ReWriter Drive
Graphics Card: ATI Mobility RADEON HD 4870 Graphics with 1024MB RAM (GDDR3)

I have also seen this Novatech i7 - 17" Intel Core i7 720QM 4GB DDR3 640GB SATA HDD Blu Ray ROM NVIDIA GeForce GTS 250M Graphics but not sure about single gts 250m card cheers b

 

just thought guys i am drifting away from the original topic sorry got carried away

 

You definitely want dual core over quad i7.

Congrats, 930+ back seems great, I wonder how much you paid for it but still that is quite a lot.

 

i thought quad core i7 was better and faster for game playing than dual core is this assumption wrong then

 

Get the WUXGA RGB screen, and atleast dual 4870's. WUXGA RGB screen looks very good in real life..

i7 quad vs dual just depends on user's preference.

Both good cpu's.

 

I wanted i7-720QM initially and justified it by "not much increase in price" but the other option was the older P8700 at the time so you know what I mean - there was no fast dual core or i5/i7 option. It was either the brand new or 1 year old tech. But I learned my lesson, and will never touch an i7 quad again.

 

why not is it because they overheat

 

Overheating is subjective. And it depends on the laptop. I have seen on the Dell Studio XPSs that a lot of people don't have overheating with i7 - getting max temps of 70+. Some complain of temps of 80+, and 90+.

My laptop had a relatively small "24W" Nvidia GPU, but on some gaming the CPU could go up to 98 while the GPU maxed out at 95/96.

Basically half the Dell users had it good, half did not - in terms of "overheating". But I can tell you the HD 5730 is good because it is low on heat.

If you're in Britain it should be fine most of the time. I'm in a hot place and it is not good at all.

 

Beware of dealing with NDC on ebay.co.uk.

Some guys on here has gotten screwed. Seems NDC puts warranty stickers on the inside of the machine and if you open it up for ANY reason, even if it's to clean it out, they claim no warranty due to broken seals.
Same thing for upgrades, you can't open it without breaking the seals, and boom, no warranty.

Just saying...

 

guys that great advice thanks, i know i am on a dell forum but obviously i am not looking to buy a dell laptop again can anybody point me in the direction of a good gaming laptop quad core i7 and at least a gtx 460m for around £1000 i think i would prefer quad i7 over dual core again any help would be appreciated thanks boxer

 

well guys i have decided on a Asus G73JW 740M 1.73MHZ ATI 5870 1024mb
8GB 1333MHZ £669 Refurbed or £905 new(deffo going for a new one)

I will be sad to see my XPS M1730 go because i loved it when it was working,but i will never buy anything from Dell again, the sh*t i had to put up with and the hours and hours of phone calls to the indian call centres never again, i just hope Asus are ok but prob not they all have there issues, all the best boxer

 

I think you give Dell too little credit here. After all, Dell did refund your money after 2+ years of using their laptop correct? I'm pretty sure ASUS doesn't have such policy. Anyways, good luck with your Asus.

 

yes after 4 motherboards 4 graphics cards 2 lots of memory two hard drives 1 screen 1 case 2 dvd drives 2 batteries 2 power adapters and now broken again and weeks and weeks of down time and hours and hours of fighting to try and get a resolution so lets be honest i dont think i owe dell a damn bit of credit actually oh and a useless studio 1737 !!!!!!!!!!!!!!!!!!!!!!!
I should have done what you have wisely done and bought Alienware from the start

 

Actually, my M17x were replacement system of my original system M1730 w/ 8800 GTX SLI.

I can pretty much guarantee Asus or any other company give out replacement systems or refunds after 2 + years of use even with all the troubles you went through.

As I said good luck buddy.

 

Yeah, Honestly, dell is pretty amazing about their warranties. They offered me a full refund after 4 years of computers. I'm in the process of receiving my 5th replacement computer from them, all of which are better than the ones I've had prior. I've gotten free warranty extensions from them as well. I started with an Inspiron e1505 and am now receiving my 3rd alienware system after an XPS m1710, M1730, M17x-r1, and M17x-R2

 

All i ever wanted was what i paid for i didnt want another system (just a replacement xps m1730) or my money back and i was really happy with it when it worked, the problem was and still seems to be the same or similar with all the powerfull gaming systems they run extremely hot in a condensed area, i am going to put a ssd in the asus and hopefully reduce a little heat but even jsucool76 is on his 3rd alienware.

what really upset me with dell was the call centres, they tried everything to undervalue my xps before they got to this stage . you guys helped me out but i shouldnt have needed to threaten legal action , they should have either given me a replacement system like i asked for or a like for like system
not what they offered me its been a complete nightmare.