High temps for gaming WITHOUT boost (97cpu, 88gpu)

Hey everyone, I got my l502x refurb as a replacement. It seems as though the temps are abnormally high. I ran heroes of newerth (like warcraft 3), for about 30-40 minutes, and these were the max temps. This is also with max cpu performance set at 99%. I still have completecare warranty left for about 3 months, what should I do?

 

Any more tests I should perform?

 

call Dell or talk to them via chat. something is obviously wrong. they will probably send a tech to replace ur mobo or heating/fan system. whole thing should be relatively painles.

 

Any other thoughts? Would they really replace just because I tell them I think it runs too hot

 

I assume these temps are happening while you're using it on a desk and that it has adequate ventilation?

If so, they do seem a little on the high side. Most likely, it's a poor paste job during manufacture. There is a guide on the site to correct the issue yourself, but it requires a lot of disassembly to do it. You may want to consider how that might affect your warranty if you try it.

Otherwise, log a call with Dell. When the engineer comes out, show him the repaste guide on this site and ask him to follow it!

 

in my experience, dell is pretty easy going on sending out a repair tech. usually i just tell them that my computer is overheating and tell tehm the temps. do you get any shutdowns at all? i feel like your CPU temp might be pretty close to a shutdown. if you do get shutdowns, then dell will replace the heating system faster .

and the xps 15 isnt very fun to take apart, so i recommend just having the dell tech guy do it for you. and if you get a chance, try to remove the plastic "dust filter" that covers the inside part of the vent on the bottom of your laptop. you'll notice significantly improved air flow and lower temps.

 

yeah just give them a ring, those temps are definately too high.

 

They are replacing the motherboard, heatsinks, and fan. I'm going to ask the tech if I can apply arctic silver 5 instead of the wax pads they use since the laptop is going to be already open.

 

ahh thats good then, yeah i'd defo get AS5 applied if you can.

 

Temps are slightly better after the tech swapped the motherboard, fan and heatsink. However, he was reluctant on doing the repaste because the heatsink comes with these thermal pads that attach to the cpu and GPU. looks like im gonna have to do it on my own, as he didnt want any part of it.

 

Hi I'm having the same problem (with 15z) but anyways what are the temps after you got all that replaced?

I'm pondering whether I should give them a call or not. I get same exact temps. 95C and sometimes even system shutdown (very annoying considering this is 2012...laptops still turning off like that..)

 

Def give them a call, 95c is too high even for a 15z.

 

The temps decreased a little. CPU sometimes still maxes at 93C during heavy stress test. OCCT is the best stress test and temperature control I have come across. And I use MSI Afterburner for overclocking and finding stable clock speeds.