Hinge issue and warranty (SXPS16)

So, my 1640 has a bit of a loose left hinge. I've read that a few others have had this problem as well. It's more of an aesthetic thing than functional, but it's worn on me, and I want to know if it's something I should be concerned about.

So, I set about contacting Dell via email. Turns out, my hardware support warranty has expired. Now, this is interesting, because I ordered it on 3/22/09, and received it 4/2/09. I have 353 days left of next-day business service, and 353 days of Premium XPS Technical Support (if that's what the P stands for on the warranty status).

I can't figure out how to contact this XPS Technical support...and, according to the website, I couldn't unless I ponied up some cash, anyway.

Can someone give me some help, or some reassurance, that Dell hasn't pulled something on me, regarding this warranty issue? The hinge really isn't a big deal, but it does stick out like a sore thumb. I have absolutely no problems with anything else on the machine...but now I'm concerned that, if I do, I'm SOL unless I pay for it.

Any help is appreciated!

Thanks,
John

 

No way has your warranty expired, they've messed up. The standard warranty on Dell hardware is 1 year.

 

John, I got your PM, and am responding

And, thats a line of utter BS you received via e-mail from Dell..huge BAH on the Dell cough *Representative* that sent that to you. Hang on to that piece of e-mail.

Here is Dell Tech Supports phone number: Dell XPS Laptop/Notebook Tech Support: 1-800-232-8544. Call this number.

Be blunt and to the point. Tell them you have a loose *hinge*, and you have the warranty *Next Business Day* and it covers it to be fixed, and you want them to send the onsite tech to have it fixed w/in the the next 24-48 hours (per what you paid for) in your *premium package*. Don't even mention the e-mail correspondence..deal with that later.

Get a case number from whoever you are dealing with, and how soon when the coversation is concluded you will be receiving e-mail confirmation of resolve and contact of the service call information.

Rawrrr..what you got via e-mail, makes my feistyness expand easily today.

Cin

 

Hope your case gets solved. You are entitled to a manufacturer's repair free of charge. It's a manufacturer's default.

 

Thanks guys. Cin, you misread a small bit (likely my fault) in that I am unable to email them...they didn't respond to an email, because I was unable to send one. I was just able to call either regular customer support, or pay for it.

I will get a hold of them, likely on Monday (the weekend being Easter and all), and will update everyone on the progress.

Thanks for your responses!

 

dola--

Looks like there was a glitch earlier. I'm able to do whatever it is I need to do now. VERY odd stuff...but I'm able to contact anyone and get through.

Again, I do thank you guys. I am very curious as to what happened earlier...I guess their website was malfunctioning.

 

They are supposed to send you an email after you talk to them on the phone. Also have you tried to contact Dell via this link? There is no question they need to fix the problem under warranty.

http://support.dell.com/support/supportrequests/create.aspx?c=us&l=en&s=gen

 

Ok..well..I hope it all works out for you..(and, I'm sure it will)...

Keep us informed!


Cin

 

I've read a few posts about hinge issues. Having just gotten my 1640 I'm curious what the issues are people are seeing or what i should look for. Thanks!

 

You'll notice it rather quickly. It's just..off a bit. It's really something that got on me more and more, and doesn't seem to be any functional issue.