Horrible time with dell! *Rant Rant*

Ok, so I received my laptop on July 8th. As soon as I turn it on, all the colors on the LCD are completely distorted. So I immediately called up dell and had them send out a technician, he comes, replaces the LCD, but the LCD is the wrong sized LCD so it isn't centered on the screen. I Call dell again, they send the SAME LCD! that didn't fit before... and now the part at the bottom of the LCD that says "dell" is starting to peel off from it being removed and put on twice now, and the touch strip media buttons don't work at all anymore. So I call them AGAIN! have the same technician come out and they send a different LCD this time, but they send the wrong cord to connect it to the computer, so there's no point in opening the laptop again, so the technician doesn't open it and calls dell again and tells them to send the entire lid, pre-assembled, so that all he has to do is take off the hinges and then put on the new lid... simple yes? But dell decides to send the entire lid, in pieces. By now they are suspicious of the first technician although he did nothing wrong, and they send another... older... technician. He gets all the parts to the new lid from the old technician, starts taking everything apart and putting on the new lid... and he figures out that they didn't send a cable to connect the LCD... So now he puts it back together... leaves... and now after being opened what... 3-4 times now. There's a noticeably huge bulge on the top right of the keyboard where the volume buttons are, the Wifi doesn't seem to want to work properly, the keyboard's left shift and caps lock are iffy at times... and the LCD is still the wrong LCD, and the bottom of my LCD where it says "dell" is still peeling off. And on top of that, I never got my $70 gift card for getting the 4 year warranty!

Sorry for the long story, but I needed to get someone else's opinion on the situation, I've already contacted dell, they are sending a NEW, not refurbished, laptop to me and should be here soon, expedited and all that goodness. But somehow I still don't feel happy. All they're doing is saying "oops, lets try again" and not really giving me any real compensation for my troubles. I love this laptop to death, its amazing, great for work, tears through Age of Conan... but all these issues are just pissing me off. I'm posting this to find out if anyone has gotten any real compensation from dell, I would assume in the form of store credit, or a partial refund of some sort.

 

with big companies, it happens from time to time. if you are not happy, you can still return it, dell has a 30 day return policy.

 

Wow, it never ceases to amaze me...all of the Dell stories. Its a 50/50 shot on both sides of the spectrum.

1)A customer is extremly happy, they found a good rep, and....to top it off, they have hundreds of dollars in savings, deals, and coupons.

2)A customer is extremely frustrated, has multiple problems with their notebook, the reps they talk to all have bad days, and the savings they were quoted are no longer available.

Its a tough market I suppose.

 

Calm down as you are already getting a new replacement. If you expect that you deserve more next time trying buying anything but Dell and see what happens!

PS: Dell can fulfil your need not your greed!

 

I've had some problems along those lines with my Latitude D610. I called them out on a relatively minor issue regarding it failing to go into standby when the lid was closed. The technician replaced a load of stuff (Lid, keyboard, motherboard and the tiny little pin that was the only thing actually needed ). I was fairly happy until it failed to boot the next day, it was just completely dead. Called them out and managed to get home on Friday but they had turned up early and gone away. They came the next day, replaced the motherboard and it yet again didn't work.

Long story short, it took 3 replacement motherboards before the machine was working again and a total of about a week without it (Would only have been about 3 days if I was able to sit at home waiting every day). In return for that, I got no formal condensation beyond a lot of apologies but I did get effectively a most of my computer replaced to the extent that it looks brand new.

I know this isn't very helpful or comforting but keep at it, if you aren't happy then ring Dell and make a fuss as they are bound to fulfilling the warranty (they can't say "no").

 

Alright well I just got off the phone with the 3rd customer service rep for the day, and finally got him to send me a dell coupon, for how much, or for what I have no idea, but whatever, its something, I'm done fussing. EDD on the new laptop: 7/28/08

 

i had a similar problem upon my initial boot up on my m1530. i stated the problem and demanded i get a NEW replacement to replace my BRAND NEW laptop. u have to be firm on yur actions. reps are supposed to give u the run around so they dont lose money. and as stated before, u'r still within yur 21-day return period. do not even have a 2nd thought. u ordered a NEW machine and thats exactly what u should be gettin.