How do I fix my m1530 Grainy Screen?

Thanks for the quick reply. The tech told me he was not sure if the LG screen was compatible or not. He did not say it was definitely incompatible. He recommended that I not order that part number. I told him I wanted that LG part number anyway (as a result of your sweet find on the Ars Technica forum) and he agreed to send it to me. I told him I would return it if it didn't work. I hope it will be compatible given it will be replacing the Samsung SEC3350 that works with the Vostro 1500 that is the real subject of the Ars Technica forum. I hope this makes sense.

Please let me know when you get the part and replace yours as I would rather not perform the change if the screen is in fact incompatible. Looks like we're both shafted if the screen replacement doesn't work. This Samsung LCD is terrible! Thanks!!

BTW, for what its worth, what was clear from my conversation with the tech I spoke with is that at Dell, part numbers are broken down by manufacturer. Other companies often do things differently and assign a generic part number for a product type not a manufacturer as has been mentioned. At Dell, the tech had 2 part numbers for the m1530 LCD, C691C (I guess this is the Chinese brand) and RW985 (the Samsung SEC3350). In any event, those of us who ordered the XK309 can let you know in the near future if it is in fact the LG we all want (if it is in fact compatible-fingers crossed). Hope this helps.

 

Just wanted to update everyone with my ongoing saga to get a decent LCD. As I posted earlier, XPS tech support put in a service order to replace my 1680x1050 SEC3550 with the LG equivalent the XK309. Well, the local Dell service guy called to schedule a time for him to come and install the replacement screen. I asked him to take it out of the box and look at the part number before we scheduled. And you'll never guess. Not ONLY was it a Samsung screen, but it was the wrong resolution -- 1280x800! The model number was LTN154X3 (Samsung). I couldn't believe it. So he sent it back to Dell and I called up XPS tech support again.

The tech was very helpful. He saw the notes about my screen on the service order, but said that the part that was selected was the one for the 1280x800 Samsung. He said it was possible that someone went in and changed the part number on the order. So we put the order back in with the XK309 part number. He also added a note to the order saying that the customer only wants the LG and will wait if it is on back order. He was very helpful. After he placed the order, he even pulled it back up to see if it had my proper Dell part number (which it did). So we will see how it goes the second time around. I'll keep everyone posted.

 

Please update us and let us know how this all works out for you.

 

Dell sent me the replacement for my Samsung WSXGA+ screen and as requested, they sent the LG Philips LPLF300 (Model#: XK309). Thanks to Seeingwhite and others in this forum. I have to say, this screen is so much better than the Samsung SEC3350. While there is still some minor grain, it is not even in the same ballpark as the Samsung. Everyone should make the switch and maybe Dell will realize that the Samsung screen is bad. Sorry to hear about your issues Seeingwhite but thank you for your contributions to the forum.

 

Did you swap the screens yourself?

 

I'm planning to order an M1530 in the next few days, to take advantage of the discount they're offering ($500).

Questions:
1. Is the grainy screen issue widespread or localised by region/country? I'm ordering from the US.
2. Is it unique to the 1280x800 screen? If I ordered a 1650x1200 (?) screen will I run the risk of getting a grainy screen?
3. This may sound like a dumb question, but how will I know if the screen is grainy? Is it very noticeable? I'm going to be hooking it up to my 32" LCD TV.

 

Answers:
1.) It definitely applies to the US.
2.) It appears to be effecting the 1280x800 and the higher resolutions as well.
3.) Yes, this is a dumb question.

 

Well, I got my M1530 today. And when I first turned it on, I thought it had no grain. Then I noticed it did, it shows up more on light colors and white. My screen seems plenty bright and the backlighting is very even. There is 0 light leakage, except for just a tiny strip across the bottom that is only noticeable on a solid black screen. It is the SEC3350 screen. I find this screen acceptable...however, if there is a better screen for the same laptop which costs the same, I certainly want it. I'll have to think about it.

 

I am unfortunately a new member to this poor LCD panel club. I just picked up a 1530 with the 1680 X 1050 display and also have the Samsung RW985 display. I could tell the difference immediately when compared to my older Latitude D800 monitor.

My question is... whats the best way of going about getting Dell to swap out this panel for the LG one? Do i tell them the panel has bad pixels etc and needs to be swaped or will they simply replace it if I am not happy with the quality of the display?

 

Just complain to XPS CS, and tell them you're not satisfied with the screen, and have them swap it out for another. I'm assuming that you are still within the return period.

 

Yep I am... I just got the laptop a few days ago. I'm sure they dont want too many returns so that should help... I'll give them a call tomorrow and see what happens. Seriously hope they don't agree to send me a LG and then send me another Samsung like they did to Seeingwhite

 

Based on everything I've read, I plan to call them, tell them the screen is grainy and get them to agree to ship me the LG model by part number. The last part apparently requires some "coaching" and persistence. Often they don't want to, or say they can't pick the part, or can't find it, but pretty much everyone who is persistent seems to be succeeding. Even though I have that At Home service, I'm going to just have them ship me mine and do it myself. For one thing, I am at work all day, and for another, in case I don't like the new screen, I want to keep the one I have until they get me the right one or I decide I've got the best option. Unfortunately this is quite a pain to have to go through, but I guess it's worth it for the rest of the value that Dell provides. No other company would let you do this, and plenty of them give you things you'd like to change, but you don't bother because you can't.

 

I did not replace the screen myself. Dell sent out a tech that performed the operation in about 15 mins. Make sure you call tech support and tell them the part number XK309. They will initially tell you that it is not listed as a replacement part for the xps M1530. I just told the tech I wanted to try it anyway. Such a difference!

 

Man, getting them to give me the XK309 is turning out to be a real chore. I'm on my second guy. They both have said it's not a part for the M1530. The first guy basically just told me know and then got mad at me. The second guy found it after resisting and telling me there's only one part and that's not it...

oh and by the way, I'm not to impressed by these US based support technicians. Not really an improvement on the India ones, so far.

He says XK309 is not a service kit, it's just a display panel. He says the service kit only includes additionally a cable. He added that to the order and it's on its way. We shall see. I've been seeing reports of people getting the wrong resolution. Fingers crossed.

I really feel like I just got lucky to get this far. Basically when they look up the replacement for the screen, XK309 is not an option. So we are asking the support guy to send us something that his system basically says is not the right part. Frankly I'm surprised anyone succeeds with this. I basically said that as recently as yesterday other customers are doing this and he was nice enough to try it out.

Both the guys I talked to sound like they've been up all night and hate their jobs and the people they talk to. The second guy wasn't as bad, but he definitely sounded like he was gritting his teeth when he finally said "have a nice day" Perhaps I shouldn't have started out the calls with "listen up, I am a rich customer, and you are just a petty phone support person and you will do whatever I tell you." Could I have a nice polite Indian person who does a better job of pretending to like me?

 

I'd be pretty reluctant to help you too if you said that to me. I'd probably go out of my way to make it even harder for you.

 

how do you find out which model screen you are using?

 

Trust me Sonic...you are going to be happy (assuming of course they send you the right screen). As I stated in a previous post, the XK309 is not listed as replacement part number for the XPS 1530. I just asked my tech support guy to look at the parts for the Vostro 1500 and told him that since the Samsung SEC3350 (part # RW985) and the LG LPLF300 (part # XK309) were both listed as replacement parts for the Vostro, it should work. He agreed and sent the part requested. Lucky for me, the tech support guy was great.

 

I just got off the phone and got all the way to giving the tech guy the part # for the XK309 which his system would not allow him to add. He then went to chat with his co-worker about why and came back telling me that Dell is no longer is shipping the RW 985 or the XK309 but are using a new panel with part # Y274C @ 1680 x 1050.

Its being sent out tomorrow with a tech support guy.... anyone know if this panel is a good one?

 

I hope he was telling you the truth. Let us know what screen it is when you get it, and how you like it.

 

Y274C is just the generic name for the part, not the manufacturer specific part number. In other words Y274C = 1680x1050 screen to go on XPS M1530. This is the same number they gave me when I was talking to the guy earlier today, I wrote it down because I was taking notes.. And I asked him what manufacturer that was he said it doesn't say, but just that it's a WSXGA+ screen. Based on what I was told, I can pretty much guarantee that you will be getting the Samsung. When I asked him to look further to find the actual part that would be sent he looked up something and then said it is a Samsung 3350. Even though they build with different panels, the replacement database is only configured to replace with the Samsungs right now. This is just me drawing conclusions based on what I've been reading here and my experience today. Very definitely I experienced the same thing that other's have been experiencing, the tech says XK309 is not for that system and isn't listed, but if he searches for it, it will come up and he can order that as your replacement if he chooses to do so. If you don't want the Samsung screen you will need to call back and ask for the LG screen by part number. You may have to try several times to get somebody who will actually do it. I think if I was a tech, and some customer asked me to send out a part number that was different from what the computer told me to send I would be doubtful. But you've got the ammunition of the fact that it's been done for other customers. I won't know if it's worth it until Thu, probably.

 

Maybe so... I'm wondering if it may be easier to just swap the entire system back since I'm still within my 21 days and hope that a brand new unit may have the LG panel instead of the Samsung.

 

What a very sad state the notebook industry is in with these crap grainy screens.

 

I should have an update by noon today.... My local Dell service tech said he will call me today to tell me what part number is on this second LCD that Dell sent out.

 

Good news for me. The service tech just called and said that the replacement Dell sent this time is the LG screen. Now all I need to do is wait for him to replace it.

 

I just checked my Service Call status on the Dell website. After all that, the part listed on the order says Samsung. I'm not sure what I'm going to do. I'm really reaching the end of what I'm willing to do. If it's not the right part and/or a good screen, I have to decide whether to keep the XPS or not.

 

Congratulations Seeingwhite, let us know how it all works out for you.

 

sonicwind, I don't want you to run out of time on your refund period while you're dealing with this crap. If they don't get it right this time, you may consider refunding your current unit and ordering another one.

 

Well, I can honestly say that I hate Dell XPS support! I called them over the weekend to explain to them that I did not like the grainy screen on my 1530. Gave them the LG part # for the WXGA screen. Was told that the part wasn't applicable to the 1530, and they issued the service kit. Was on the phone with him for about 40 minutes trying to explain that I didn't want my $2000 laptop torn apart by some yuck-a-puck. Anyhow, long story short, I got a call Monday AM from the repair guy. I asked him what LCD part # was and lo and behold, the dreaded Samsung . I immediately called XPS tech support back. The new guy I talked to was much more helpful, said the LG part was available, but was only for Asian laptops. He tried for about 50 minutes to order the LG part by itself, but in the end, could only send out another kit. Of course, the new part came in yesterday, and as usual, the dreaded Samsung. So I let the tech come out tonight, watched him bend and pry my bezel (which now doesn't sit right on the screen), rip off the media button panel, and replace the screen. Sure as anything, the Samsung panel is by far insupperior to the Chinese screen that came in my 1530. The colors are washed out, and the graininese is far from being acceptable in modern day top of the line laptop. Now I placed my order on December 13th, and recieved it Friday before Xams. I thought for sure Dell was going to give me a hard time getting a RMA. But lucky for me, they are taking it back. A new order has been placed, though for a little more than I originally paid since we had the awesome $300 off coupon. Was able to use my Wife's student discount this time though, so it wasn't much more, but this time I opted for the WXGA+ screen. Would have went for the 1680x1050 screen, but I use my laptop in my car a lot for tuning and monitoring so the smaller text would be a bother. Hopefully this one has a better screen. Also changed from Crimson Red to Midnight Blue.

 

Seems odd you had to pay extra, mine was replaced with a few minor extra freebies thrown in at no additional charge to the original invoice. I did request a replacement within the Total Satisfaction Guarantee (TSG) period though.

I tried for a screen upgrade but no deal even at extra cost, was told it had to be the same config. That's OK, I'm happy with WXGA anyway.

 

Hello everyone. Yes, this is long, feel free to skip to the TL;DR version at the bottom. I think I mostly typed all this out as a cathartic exercise to clear my head and keep straight everything that has been going on thus far. No need to read through it all unless you are bored or something...


I have been following a lot of these screen replacement threads. I suppose I will start by giving some background on what has been going on with Dell Support thus far.

I ordered my m1530 notebook around the beginning of January, the 9th if I recall correctly, it arrived on the 15th. Not too bad of a turn around time, if you ask me. I had ordered a WSXGA+ 1680x1050 screen as I do a fair amount of photo editing and wanted a great screen to showcase my photos.

Prior to my laptop's arrival I had been reading on these forums all the concerns and troubles that people were going through to get their Samsung screens (Model # SEC3350, Dell P/N RW985) replaced with an LG Phillips screen (Model # LPLF300, Dell P/N XK309). The first thing I did upon receiving my notebook was to check the screen's hardware ID which revealed it was the SEC3350, the Samsung screen that has been widely reported as a grainy screen.

My first test was to look at the screen compared to my two desktop LCD monitors. Both monitors looked a lot better in terms of contrast between white and gray, and neither external LCD I had hooked my laptop up to had any of the "grainy" appearance that I would say is present in the Samsung screen. With my own tests in hand and the information I had gathered from these forums, I was ready to give Dell Tech Support a call and try my hand at getting a replacement screen.

My first call didn't really go all that well as I think I tipped my hand too early and gave out all kinds of part numbers and other information to the support tech on the phone. He seemed to think that I didn't get the screen I wanted when I had placed my order and promptly transferred me to Dell's Customer Care department. Explaining myself again, giving out way too many part numbers and other information, all he suggested I could do was to return the laptop for a full refund and then reorder it requesting the correct screen during the placing of the order. A few polite words here and there and I suggested I would live with it a few days and see if I still wanted to return the laptop.

I killed about an hour playing with some of the settings on the laptop (the integrated webcam has some pretty amusing features) then called Dell Tech Support again. This time I tired a much more reserved approach and explained that my screen was grainy and glinty. The tech had me run some diagnostic tests and hook up my laptop to my external LCD displays which revealed the same result as I mentioned earlier: A clear picture, no grain, and consistent distinction between white and gray colors.

He said that I would need to have the screen replaced and said he would set up a service dispatch with an on site tech to come and an install a screen that would be mailed out. At this point I jumped in requesting the LG Phillips screen and gave out all the model numbers and part numbers. The tech on the phone told me that he did have that screen available and it would be shipped out the next day, he even double checked to make sure it would come with an install kit (the extra cable that I had read about).

At this point, I was feeling pretty good. The next day after work, I check the email I was sent after ending my call with the second tech who was supposedly shipping me the LG Phillips screen. I log onto Dell's site, check my support history and status to see the original service dispatch number is canceled. There is a new service dispatch and the part numbers corresponding to the dispatch are listed as RW985 (The Samsung screen) and XR857 (the assembly cable).

Since it was so late, I wrote a quick email asking what happened to my original parts and called it a night. This morning, I didn't bother to wait for them to call me back and got right on the phone. The first Support Tech I spoke to today essentially told me that he didn't know how to go about changing the service dispatch and couldn't override it to allow the LG Phillips screen I had requested to be shipped to me.

We conceded defeat and after hanging up I called right back and managed to speak to another Support Tech who was sitting right next to the person I originally spoke to. After going over much of what I was told by the first Support Tech, and being told again that there wasn't much Tech Support could for me, we opted to give customer care a try as the second Tech told me they would have the authority to change the part that was being sent to the on site tech for the screen swap.

Customer care seemed to be a little less than understanding of what was going on after I explained everything that I had been through up to this point. At first, they were telling me that my warranty would not allow for any replacement of any screen parts. I then explained how Tech Support has confirmed there is a display/grain issue with my screen and I should have it replaced, but the part I wanted was canceled and replaced with a different part. I was then told by Customer Care that this is a technical support problem and they would be happy to transfer me back to Tech Support. So, if you are following along, I have been told by Tech Support that Customer Care can help me, and then Customer Care tells me Tech Support can help me. Yes, I actually did have a good laugh about this.

I get sent back to Tech Support and go through the whole story start to finish. For those keeping score, this is the third Tech Support person I have explained this to today. After holding for quite some time the third Tech Support explains to me that my warranty will allow for replacement parts to be shipped however, they can only be parts that my system came with originally.

Feeling somewhat defeated for my hour and a half on the phone, the third tech suggests trying to purchase the LG Phillips screen through Dell Spare Parts. Now, I have only had my laptop for about 1 day at this point but I agree to try as I can at least find out what the prices of the screens are and am transfered away.

After the usual banter and exchange of service tags and case numbers with the person on the phone from Spare Parts, he says that my system is still under warranty and I shouldn't have to purchase parts for my system as they can be shipped for free. This is where I try to explain what I have been told thus far about not being able to get any parts different than what my system shipped with, etc, etc...

So, I ask for a price on the LG Phillips screen, give the appropriate part and model numbers. He tells me that the Samsung screen currently in my system can be purchased for 460-ish dollars (I didn't write that price down as it wasn't what I was interested in.) As politely as I can, I tell him that I don't want the price for the screen I currently have, as I can have one shipped and installed for free, I just want the price of the LG Phillips screen.

I really should have expected what was to come next as he then offers me ram upgrades. The conversation then proceeds as follows:

Me: "No thanks, I'll probably buy any ram I need from an external supplier."

Spare Parts: "Is there anything else that I can help you with today?"
Me: "Yes, I would like to know the price of the LG Phillips screen please."

Spare Parts: "...I appreciate your call, but is there anything else I can do for you today?"
Me: "The price of the LG Phillips screen?"

Spare Parts: "Is there anything further you require assistance with, sir?"
Me: "The price of the LG Phillips screen!"

I don't know what the guy was hearing but he tried to end the call three times before asking me for the part number. The price he quoted to me for the LG Phillips (XK309) screen was $267.95. He wasn't sure if that included all parts needed for the install or not. Somewhat strange that it is a much cheaper screen than the Samsung. I had assumed Dell was shipping out their cheap screens to try and get rid of them but I see now I am mistaken if a Samsung screen costs $460 and a LG Phillips screen $270. Maybe he felt a little embarrassed or had to go to the bathroom or something as he promptly ended the call and now I sit here typing all this out to get an idea of what I should do next.


TL;DR Version: M1530 laptop, approx 1 day old, grainy screen, Dell says my warranty will only allow me to swap screens with what my system shipped with (i.e. Replace my Samsung screen with another Samsung screen).

In conclusion, it seems that my options are:

1. Buy the WSXGA+ LG screen from Dell Spare Parts and install it myself.
2. Have Tech Support set up a screen swap with another Samsung screen.
3. Return the notebook and reorder it trying to get the LG screen installed during assembly
or 4. Return it and purchase ~1700 dollars worth of pudding (or other such nonsense).

Anyone out there who has been here before? I have read of people getting the WSXGA+ LG screen sent out, what did you say to Tech Support, how did you explain everything to them?

I think I may take my laptop to Best Buy and look at the screen compared with some they have in the store. Maybe my quest for the best screen is mere fantasy? I'll post some results when I get back from my field trip to Best Buy.

Looking forward to hearing what others have to say....

 

It seems a very very dumb question, but how do I know my screen is GRAINY?

 

Graininess if present will be most noticeable on a white background. It will look like a thin coat of oily/dirty film covering the white. Dunno how else to descibe it .

If you've seen a normal screen before on a white background with no grain you'll spot one that is grainy.

 

I just got back from my trip to Best Buy, laptop in tow to do a side by side comparison with similar screens. The difference is immediately and strikingly noticeable. I really don't know how else to say it but a grainy screen stands out like a sore thumb next to a clear one.

Guess I am getting back on the phone to see what else I can do. Maybe I will find one of these magically helpful techs who can get me a LG screen without having to return the whole notebook.

 

I'd rather have my eyes burned out with hot pokers then have to got this crap. sadly, I have been unable to find anyone who will do that, so I continue my quest for a good screen for my M1503.

Same thing happened to my service order, cancelled and reentered with the Samsung screen. They were supposed to have called by now.

 

This thread is unbelievable... makes my little ordeal seem small. The tech still hasn't come out to install my screen yet, but at least I know the one he has is an LG.

For those of you like sonic that got the SEC replacement even after requesting the LG: I had the SECOND tech I spoke with add a note to the service call order that said explicitly, "Customer ONLY wants the LG part number xk309 shipped to him -- no substitutions. Customer is willing to wait if LG screen is on back order. Customer requests notification if the screen is on back order." Hope that helps.

I should have my replacement installed tomorrow.

 

It seems that once Dell starts you down a certain path, there is no turning back.

Another call... Another tech... Another request for the LG Phillips screen. This guy at least had the balls to tell me flat out, "No, we cannot do what you are asking."

Sonicwind, I know exactly what you are going through. Trying to replace a screen shouldn't be this hard. Perhaps we didn't mention that we want this repair done under a warranty item replacement, like Seeingwhite mentioned in his post here:

Zam BOY seems to be other one in this thread that has mentioned actually getting a LG screen for a replacement.

Seeingwhite wrote about his screen replacement success here (but still waiting for the actual install to take place):

So, unless I am missing some others, I think that makes a grand total of two people in this thread who have actually received a LG screen to replace their grainy Samsung screens.

I am currently stuck in the position of having to wait for the on site tech to call me and replace my Samsung screen with another Samsung screen. If that doesn't work then perhaps I will have some leverage to get the part I want shipped out since I tried their recommended fix.

I really don't want to have to return my laptop. This is a great notebook! I am even using it to write this post but if I can't get a decent screen on here perhaps I would be better off looking elsewhere. Whenever the on site tech comes by the swap the screens I will be sure to detail how the replacement Samsung screen looks. Maybe there are good Samsung screens out there?

One can hope...

 

Yeah, it looks like we are all following your in your footsteps, Seeingwhite. I'm just not sure if it's worth it. Hope you get yours soon so you can tell us how it goes.

 

I tried the first few times by explicitly stating I only want the LG screen. The most recent tech explained by sending me a LG screen from my Samsung screen they would be "shortchanging" me. I let him know that I didn't care they were "shortchanging" me by sending me a less expensive screen to replace a more expensive screen. If that is what it takes to get the good screen, Dell can consider us even. He wouldn't budge, just a flat out "No."

I am starting to lose count but I think that makes five different techs thus far. Perhaps you just have that silky smooth Barry White voice that makes people do your bidding, eh?

 

The pricing difference is very interesting news. The guy I got to originally order the LG screen for me was completely resistant, then just all of a sudden flipped. he was like, "i can't do that, that part doesn't exist, that part is not for your notebook...then, without me getting mad or making any good argument or anything, he was like "want me to see if I can add it to the dispatch?" I'm wondering what process it is that catches the order and changes it, though. That seems really unusual. I'm going to find out.

My Samsuck screen is actually starting to look good to me. Look at the pretty sparkles!

 

ROTFL :laugh:

In a seriousness, though, are you calling XPS tech support? They told me they are considered level 2 support -- so they should be better. The way to start out with the conversation is to say whats wrong with your screen, not starting out by saying, "My SEC is no good I want an LG." That comes later.

 

I got an excellent looking Samsung WSXGA+. I couldn't be happier with the screen. No graininess, sparkle, oily coating, grayish or yellowish color. It has a very little amount of light leakage. The only tiny complaint would be viewing angles from the side. So you can get a nice one but it seems they are few and far between. I think it depends on how the coating is applied. There are a few threads on this forum that say the LG looks grainy too.

I do have 4 notebooks in the house to compare with: a HP DV1000 (AUO), Sony Vaio (?) and 2 Dell 1505's (Samsung & LG).

I did return a 1520 back in July because of the terrible screen, so I have seen one... I feel sorry for anyone that has a screen that looked like that one!

 

Thanks for the input. Could you tell us what the hardware ID is on your screen?

 

This is what is on Dell's site when I put in my service tag:

RW985 LIQUID CRYSTAL DISPLAY..., 15.4WSXGA+, VIDEO ELEC. STDS. ASSOC...., TLF, SAMSUNG...

 

Seeingwhite, I have been dealing with the XPS support guys. The latest of which was the one who was Mr. "No, we cannot do what you are asking." I learned from my first call that I shouldn't start with all the part numbers and other jibba jabba. It is all detailed in my first post in this thread, the long, looong one. I am trying to be a super nice as I can, minding all my P's and Q's and using the tech's actual name while talking to them (always nice to be addressed as a real human being, huh?).

Interestingly enough, with each call I can tell that they are writing more and more notes about me. Each person takes significantly longer than the previous one to actually start asking me questions. So, I can't fault them for their detailed note taking. I mean, look at my posts, they should all be flagged with something like, " Warning: Super Wordy Nerd Alert!"

I am definitely glad to hear there are good WSXGA+ Samsung screens out there. Many thanks to you, jetcity! Makes me feel a little bit better about being in the position of just having to wait for the on site tech to call and set up the Samsung screen swap. Like Seeingwhite asked, I too am interested to see what the hardware ID is for your screen. Does the SEC3350 have an evil (err...good?) twin out there?

 

Thanks forum/friends.

I finally realised my screen was grainy too. I talked to tech support and they will be sending a new screen.
I am not sure which one ? Samsung or LG ?
I dont care if samsung is good .

Thanks

 

That is the same screen that is listed on my service call number, even down the period.

The hardware ID can be found by going to The Vista Orb---> Control Panel---> System (if you are using the classic view like I am)---> On the left side of the system screen under "Tasks" should be the Device Manager---> Monitors---> Right Click Generic PnP Monitor---> Properties---> Details Tab---> Under "Property", drop down the list and select "Hardware Ids".

That should list what actual screen is in your system. For example mine shows: "MONITOR\SEC3350"

Doctorsrk, hope you end up with a good one! Also, nice to see your laid back attitude on this subject. Helps me keep it in perspective. Being really bored always contributes to my obsessing over stuff like this...

 

Well my service call was supposed to be here today. I called the service company and they said the part wasn't in yet. So I called Dell. And they said the part should go out tomorrow. That's 3 days after I made the original call. Not exactly the next day service I paid for. I also asked why the order had been changed from LG to Samsung. I waited, and waited while the tech "looked" for the answer and she finally said it doesn't say why. Then I explained to her how I had arranged with the previous tech to get the LG screen and then she said "oh, that's why they changed it, because they only replace with same part." If this is even true, it is new policy, because for sure it used to be pot-luck, you got a seemingly random part matching your specifications as seen in many, many posts by previous Dell customers, and experienced by myself. I changed a Samsung for an LG screen in a previous 9300. She said I would have to call customer service and that they might be able to arrange it. Come to think of it, I may just order one, put it in, and if I like it, return it, but return the Samsung. and if not, keep the Samsung. I really think I'm done trying to talk people into it. I'm considering returning the laptop for a refund. I paid for next day service in the warranty. I mentioned this to the tech, and she was completely unapologetic and said these things sometimes take 2-3 days.

 

Mine says the same thing yours does: MONITOR\SEC3350

 

I actually walked the tech support guy I spoke with to this thread and specifically to the initial post by Seeingwhite where he quotes another thread listing the various display types, Dell part numbers and manufacturer part numbers. After reviewing the material, he still stated he wasn't sure the part would work given that the LG is not listed as a replacement. I asked him to ship it anyway and he was able to (although it took him a little while). After reading through the sagas of various folks on this thread I feel very lucky. Please note that I know of a few others who have had success. They just dropped off the chat boards once their problem was fixed. I am very sorry to hear about Seeingwhite's, sonic's & Tomthe2nd's issues.

 

The probelm with getting the LG screen, is that I was told that it is a Asian market part. Basically telling me that the Asian's are more picky about their screens then us over here, so they give us the crap screens

After 2 failed attempts at getting my screen replaced, the system went back today and I await my new order at the end of the month. If this one comes with a junkass Samsung screen, Dell can suck wind! This is my 8th Dell notebook and my 4th XPS. By far, this one has had the worst screen I have ever seen for a XPS line. My original Ching something screen (CTL I believe) was at least bright, though the viewing agnles were horrible. The 2 Samsung screens the guy brought last night were utter crap! Very dull, and VERY grainy! I had to laugh at him when he thought he could use the Windows large font to make my screen look better. I was like, "Are you for real?" Not to mention after he tore apart my brand new laptop, now the screen bezel was all jacked up. I would highly recommend if yo have the skills, talk Dell into shipping you the screen so you can replace it yourself. The guy that comes doesn't care about your laptop, as its not his. The way I viewed it was he ****d my laptop. Gonna be a long 2 weeks without it, but hopefully in the end I will at least get a lappy with a decent screen...