How do I get warranty service for my m1330 with a bad nvidia card?

My warranty on my computer expired in December and now my motherboard has fried for the second time. Every time I call dell they take my service tag and say how sorry they are but my warranty has expired. I try to explain to them that dell extended the warranty for all computers with the defective card for one more year and they reply by saying that it is not in the computer. They keep sending me to the out of warranty department. Does anyone have a solution to this problem? Any help would be greatly appreciated.

 

Contact Dell Tec support via phone ,online chat or email.
Mobo has an extended years warranty

 

Hey!
You have called the XPS Support telephone number, right?
I know there is Support chat also. Try the numbers again, and then try chat.

If that doesn't work..call and ask to be transferrred to a Resolutions Specialist.

Cin

 

Yes, and even that was tricky because they ask for your service tag number up front and when the automated answering system sees that the warranty is expired I don't even get sent to a live person. I had to call back and say that I didn't know what my service tag was. When I did talk to someone he was clueless and said I had no extended warranty in the computer. I even spoke to management and they told me they have never heard of such a thing.

 

Bah, that's just not right..

Here is the link w/the warranty from their own Community Forum:
http://en.community.dell.com/blogs/...ment-to-all-affected-customers-worldwide.aspx

I think you should send that to them..and you could do it via the Unresolved Issues section on Dells site: here:
https://support.dell.com/support/to...nding_issues?c=us&cs=22&l=en&s=dfh&redirect=1

I think Dell, is imagining things, once again....

Good luck!

Cin

 

Thanks so much for your help!! You truly are wonderful!!

 

Thanks! Anything happen today with the warranty situation?


Cin

 

I went to the unresolved issues site and gave them all the information like you said. Just waiting to hear back some news. Thanks!

 

Oh ~good!good! I hope you hear something back today! And, I have my *fingers crossed* it turns out positive for you!

I think turn around on the Unresolved Issues site is normally w/in 24 hours.



Cin

 

They are sending me a box so I can send it in to depot. Wow, these people are a million times more professional and competent than telephone support. I just hope they actually fix it and not send it back to me not working. I can't thank you enough!! I couldn't have done it without your help!!

 

Oh, that's fantastic!

I am so glad they are helping you out! I'm sure that your lappy will be sent back in good working order.

Maybe, you should take some close up pics of your lappy, so that when you get it back you can compare to make sure there are no cosmetic probs, or anything else with it. Just a thought.

Please, keep us all advised on the progress, and especially when it gets returned to you.


Cin

 

Hi. I just got my laptop back and so far everything works great (I hope for a little while). Dell replaced the motherboard and updated the bios to A15. Thanks again for all of your help! I would probably still be on the phone waiting to be transferred to another part of the world if it wasn't for you!

 

Hey! Well, that's just fantastic news to hear from you!!

I'm glad it's all worked out like it should! I'm sure all will be fine now, going forward!

And, no problem...it's always nice to be able to help someone out!


Cin