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    How long for order confirmation email?

    Discussion in 'Dell XPS and Studio XPS' started by Ollie222, Nov 6, 2009.

  1. Ollie222

    Ollie222 Notebook Consultant

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    When you place and order with Dell how long does it take until you receive and order confirmation email?

    I ordered an XPS1645 i7 yesterday from Dell UK and immediately received the order acknowledgement email but I'm yet to get an order confirmation email.

    I'm aware of the delays with this product but I ask as I think they've made an error with the price and my understanding is until they give the order confirmation they can still cancel the deal.

    I didn't want to wait weeks for them to cancel it as the EDD is 12/12.

    If I log into my account it says that the order is at stage 2 in pre production.
     
    Ollie222, Nov 6, 2009
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  2. m1n05_4

    m1n05_4 Notebook Consultant

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    Call dell. Some people would never move from pre-production and has to update themselves by calling dell customer care.
     
    m1n05_4, Nov 6, 2009
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  3. Maria88

    Maria88 Newbie

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    I ordered a Dell laptop on Thursday afternoon (the 28th) before 2 PM, and got the order acknowledgement email immediately, but still did not get the confirmation e-mail! It's now been more than 48 hours. Called Dell yesterday, and spoke to some girl who seemed totally uninterested and simply said "Yes, it can take longer sometimes..." and "Well, call again on Monday morning". I sent an e-mail as well, no response to that one either. I gave a credit card number - maybe this was a bad idea? Any replies are welcome! This was Dell Netherlands BTW.
     
    Maria88, Jan 30, 2010
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