How to tell the diff between WLED and RGBLED?

Hi, my order is being messed up with a 15.6" WLED 1080p screen, but I asked for a 16" RGBLED 1080p screen. I read on here that sometimes Dell installs an RGBLED even though it says WLED. How would an end user tell the difference, apart from "colour", which is subjective? Like is there a way to show it in something such as Device Manager or is there a way to look at your part somehow? I'd rather not rip my screen apart, but if it's not RGBLED then Dell is going to have to send a tech and the right screen asap.

 

Now only the RGBLed is the only screen that is a full 16in screen if there is a black plastic in between the led and the metal hinge it's not the rgb. Otherwise you can check the hardware Id for the monitor. There are multiple places this has been explained. I don't have time to explain it now do a search.

 

I have the same problem, I contacted the Dell chat support and they said I did order the leather trim RGB screen, despite the order list on the Dell website saying "320-8335 Premium FHD WLED Display, Obsidian Black, 2.0 MP Webcam"

Not that I don't trust what the Rep said, I guess I would like 2nd opinion or is there a easy way to check the BOIS or something to see that I did get the right screen?

Btw thanks for bringing this issue up again, its hard to search through the thousands of posts to find this one issue. Guess I need to learn how to use the search better Haha

 

That's the same thing mine said. Here is how to check once you get it.

Go into Device Manager Click the + next to Monitors right click Generic PnP Monitor click Properties Got to Details in the scroll menu click Hardware it should show : MONITOR\SEC5448

 

Thanks, can other people with RGBLED do this and confirm ti too?

 

My hardware states I have the SEC 5445 which I know is the RGB LED screen, especially since I already had mine replaced. I DO however, have a thin black border beteween my screen and the outer edge of the lid, so does that say that I DON'T have the RGB screen?

 

install Everest
http://www.lavalys.com/products.php?ps=UE&lang=en&page=48
....then look at the Screen ID, (RGB is SEC5448)

 

OK so 2 people say it should say SEC5448 and 1 says 5445 ... Are you sure 5445 is not the 1080p 15.6" WLED?

 

Boy I hope not. I bought this laptop back in August and customized for thr RGB LED and then I had to have the screen replaced due to hardware imperfection and again, it was specified as an RGB LED. If they screwed up twice, I would be amazed and p*ssed.

 

Dang, maybe we should wait for more people to confirm their RGBLED part numbers. Then you can ask for another part replacement lol

 

SEC5448 here and I've had 3 screens in total.

jmorv how big is the border?

 

The only place the black border should not be is in between the screen and the silver hinge.

 

I have the 16" RGBLED and the ID is SEC5448

 

OK I think it's settled then, SEC5448.

 

RGB is SEC5448..........100% sure

 

I just checked on my second SXPS 16 and RGBLED is 5448

 

Confirmed SEC5448 here.

 

Mine is an SEC 5448 I have RGBLED and there is no gap between the METAL hinges and the screen there is no gap at all

 

Jeez, some one just post a picture of the border with RBG. Apparently this guy can't just measure it for himself.

RBG = 16"
everything else = 15.4

 

Will do! lol When I have time...

 

I had the same issue. I ordered the RGBLED and it came over on the invoice, packing slip, etc. as [320-8335 Premium FHD WLED Display]. I called Dell and talked to a Tech and he said that he knows the RGBLED and I clearly did not get the right screen. He said that Dell is very sorry and will replace my order. They are now shipping me the same machine however the part is now listed as [320-8332 16.0 inch 1080p Full HD RGBLED LCD] on the invoice.

Agan, what I received still looks like a 16" RGBLED to me. I guess instead of fixing a typo, they are replacing my machine. Hopefully the replacement will suffice.

I'm willing to go through the hassle as well because the Leather wrap on the back is getting pulled off every time I open the laptop. Glue ends up melting and stuck to the outside hinge, battery, etc. I hope the replacement has a better build quality. Anyone else have this issue?

Issue #3: My order has the Creative X-Fi software edition, but they never sent the software. So I paid $25 for a standard IDT Audio with no Creative software. The tech support (different guy) told me I had to download desktop pc drivers from creative.com. He tried it via remote PC and that obviously didn't' work. He didn't seem to understand that the drivers work for the IDT Audio, but the add-on software is missing. Anyone else have this issue? Where do I d/l the software I bought?

Thanks for the help

 

You need to request the DVD from Dell support. It comes with a unique serial number which you need. Personally speaking though the latest IDT drivers are better than the Creative crap.

 

Crap, my invoice says 320-8335 Premium FHD WLED Display, Obsidian Black, 2.0 MP Webcam as well, although I ordered an RGB LED.

My laptop is coming in sometime next week, I hope its an RGB or I'll be quite annoyed since I've been waiting for this laptop for a while now.

 

No 15.6"

 

Mine took >3 months to arrive. Ridiculous

A week before it was supposed to arrive, I'd get a notice that it was another week delayed.

Also mine shipped with Vista, even though when you open the box there's a notice that says "Your new Dell has come Preconfigured with Windows 7" I was able to install Windows 7, but it still has the Vista Sticker on it.

I'm pretty sure that the 320-8335 I received is RGBLED. But Dell was mixed up on something.

Plus the top of my laptop where the "Media" buttons are is now spotted in sticky glue seeping from the "leather" of the case. So I'll be glad to get a new one.

I don't know what happened with this system build that made it so messed up.

 

I don't know if this has been solved or not, but isn't the RGB 1080p, while the WLED is just 720p? I have the WLED, and the max resolution is 1366 x 768. So just check your resolution.

 

No, there's also a 1080p resolution for WLED. Though, I don't know if the size would have changed from 15.4 to 16.

 

15.6".

And no, it's just 15.6" but 1920x1080.

 

I think the ~1366x768 is from the Studio XPS two generations ago. Now it's offered with 1600x900 and the ATI 3670 or the latest generation is Full HD 1920 x 1080 with the ATI 4670 with options of WLED or RGBLED. I'm sure there are ways to get other combinations.

That's the whole issue with the latest model is that the "base" screen is labeled as Full HD (FHD) WLED (no screen size listed). So when you order the 16" RGBLED and it comes across as "FHD WLED" then it seems wrong. And there's no easy way to tell by looking at the computer other than knowing the exact difference between the 15.6 and the 16 or knowing what the RGBLED color should look like. The comparison pictures here definitely help in sizing the screen, up but it's hard to tell if they are current generation or not.

At the end of the day, either the ordering/quoting system has a typo or the invoice/packing-slip system has a typo. It's not fair to consumers to have to guess which one is correct without having multiple machines next to each other to compare. Also, I am concerned if the screen ever needs replacing - I have no hard evidence that I my machine is RGBLED. Once the new notebook arrives with the 320-8332 part, I'll set them side by side and see if there's any difference.

Hope this helps...

 

I ordered the Dell Studio XPS 1647 today and have ordered the RGBLED screen and it is listed as part 320-8335. It doesn't say RGBLED anywhere on the invoice and I was quite worried until I read this thread. Many users have part number 320-8335 and says its RGBLED. I just want to know for sure that I have the RGBLED screen. Its listed as Premium FHD WLED Display, Obsidian Black, 2.0 MP Webcam. The WLED is really throwing me off.

 

Depending on who you talk to at Dell, this is either a Typo or they are shipping the wrong screen.

It's hard to tell these days since the WLED and the RGBLED are both Full HD 1080p screens. Nothing on the actual Dell indicates that it's WLED. If the WLED is truly 15.6" vs 16" then you might be able to tell.

When I called Dell, they had no idea if it was the right screen. One tech said it was incorrect and shipped me a replacement that used model #320-8332 - which actually said RGBLED 16" on the invoice. However, by the time they actually shipped me the product, they changed this back to 320-8335 which says WLED.

Even if it is the correct RGBLED screen, the risk is that if it ever breaks and part number 320-8335 is not available, then they can just replace it with a WLED as that's essentially what your invoice says you paid for.

 

Well I guess I shouldn't worry about it. Others have had that part number and have gotten the RGBLED. You are right though if it ever breaks, hopefully they'll acknowledge their typo or whatever as the rgbled.

 

I can't believe what Dell just told me! I have been waiting patiently since 1/28 for my laptop to arrive, trusting that the order specialist who placed the order was correct when they said "320-8335 Premium FHD WLED Display, Obsidian Black, 2.0 MP Webcam " means I am getting the RGBLED.
NOW I call in and they admit that they do not know when they will get more, so they have replaced my order with the WLED. Then since I caught them giving the inferior product, they would give me a $100 dell credit instead of the full $175 extra I paid for the upgrade. csm manger ULYSSES (CSN 118096) told me "You can cancel the order or adjust to the display you get" and he would be glad to find me another laptop provider if that wasn't good enough!!
AND RGBLED can still be ordered RIGHT NOW on some models of xps 16's with a ship date of 3/2!!
No notification of the subtitution, and no offer to refund the entire difference once I caught them, no option to wait for the right product I paid for. He even first tried to first tell me it was the RGBLED because of the price until I pointed out the invoice detail. How illegal and arrogant is that?! It should be shipped on the 23rd if I don't cancel it. But that screen is half the reason I went with this laptop over chaper comparable models. It sure puts into question that $300,000 dell server order we are considering...

Dell No More!

Wanted: Studio XPS 1645 /820qm/ 8 GB ddr3/ RGBLED/ 500GB/ W7 x64
Maybe I'll get: 386 / 640k ram / 5.25 floppy / VGA! and they'll hope I don't catch the difference!

 

hi there,
Thinking of buying one. I dont play games on laptop and it will mainly be used for work and browsing occasional playing of avi files.

visually, how different are the two screens(WLED & RGBLED)?.

cheers

 

mine is the normal WLED screen, I'm from malaysia.

my monitor id number is AUO11ED.

hope that help a bit.

 

Hey I just ordered a 1647 as a replacement for my 1645 with RGBLED and I am in the EXACT same predicament where the part number is 320-8335 Premium FHD WLED DISPLAY, OBSIDIAN BLACK, 2.0MP WEBCAM

Can anyone confirm this is the RGBLED? or should I speak with a representative (again)?

Thanks

EDIT: I've been transfered SIX times by Dell and now my phone hung up. Damnit DELL


EDIT2:

VERY INTERESTING! My first Dell XPS 16 (1645)'s order list where they show you the part numbers and stuff is different from the new one I ordered (1647). On my first laptop, the screen is listed as " 320-8333 15.6 inch Wide Screen 16:9 1080p Full HD WLED LCD, W/2.0 MP, XPS 1645"

The new laptop which is a 1647 has a different part number! " 320-8335 Premium FHD WLED Display, Obsidian Black, 2.0 MP Webcam"

So i'm going to wait and receive shipment of this new laptop because the part numbers are different and there is the inclusion of "PREMIUM" in the item description. So it is completely possible that this is RGBLED

 

I've had a RGBLED without even knowing it all this time. I followed this thread to help identify what screen I had, I lost some of the invoice papers that came with my Dell and their website with my system configuration/service tag it doesn't list the screen at all. The part hardware ID on mine is
"MONITOR\SEC5448" it was weird. The screen before a BIOS update to A12 would make noticible brightness changes when using the FN + Arrow up/down. Now it's very smooth and gradual. Thing is, to tell you the truth I couldn't tell the difference between this and a WLED screen, this one though seems to not dim as much as the WLED when the Win7 dimmer kicks in.

I'm currently getting a full laptop replacement from Dell. While checking the online order it's telling me they're giving me a 15.6" 1080p screen which I really hope is a mistake cause that's not what I paid for, is not equal to what I currently have and sure as hell is not an upgrade. Currently waiting to hear from Dell Corp on the matter. Hopefully I'll get a reply on Monday.

 

Same here (normal WLED screen, 1600*900) but my hardware id is AUO13EE.

 

I just ordered the 1645 and there was no options allowed for any screen other than the:

320-8333 15.6 FHD WLED Display in Obsidian Black with Leather and 2.0 MP Webcam

This is what was on the website and on my invoice. Can anyone identify which screen this is?

 

It's the WLED 15.6inches, the RGBLED is 16 inches.

 

If I had my screen replaced, how can I be sure the tech installed a new RGB Led? Will the hardware ID know enough to "update" itself or will I have no way of knowing

 

To quote myself a few weeks back:

 

Yeah there is 0.4 inches of screen missing on the WLED model, but the WLED in your picture is a SXPS 13...

And the SXPS 13 was a bit smaller in general... I think

 

Oh wow, that's really helpful. Thanks guys!

It's nice to know that I have something concrete to look for when ensuring that my screen was indeed replaced with RGB Led.

 

Holy crap! I ordered the Full HD 1920x1080p 15.6" WLED screen because the RGBLED was sold out. I looked at the pics and I don't have any black border around my screen either. The screen is edge to edge against the metal hinges and my display hardware ID is also SEC5448. So all this time I'm telling people how great the WLED screen is and who needs the RGBLED screen when that is actually what I have? lol.

I got out my tape measure just for confirmation and it too comes up 16" although admittedly it's a bit difficult to place against the screen due to hinges, etc.

Is this the only way to tell? Surely Dell can't make that many mistakes like this. The RGBLED screen is a higher cost option.

Edit: Nevermind, there are some very good comparison pics on the forums and they detail it very well. So in fact I have had the RGBLED for 3 months without even realizing it.

Some good posts with comparison pics if still in doubt:

http://forum.notebookreview.com/del...-45-47-replacement-thread-12.html#post6107727
http://forum.notebookreview.com/del...-45-47-replacement-thread-13.html#post6109414

 

On the Canadian Dell website, the WLED 1920x1080 is listed as "edge-to-edge", however I have the thin black border between the metal hinges and the screen. Isn't this false advertising as the RGB LED also said edge-to-edge and actually was spec'd that way? I don't really care but I'm just wondering why it's listed that way on the website.

 

Well, mine says LGD0215

Should be:

320-8336 15.6 inch Wide Screen 16:9 1080p Full HD WLED LCD, W/2.0 MP, XPS 1645

Not sure if this is right or not?

 

Unfortunately, edge-to-edge only refers to the glossy plastic covering the screen, and not to the actual lcd underneath.

 

On dells xps 16 order site it says:

Choose RGBLED for 100% color gamut, 16.9 aspect ratio and full 1080p.
HD+ Widescreen 15.6 inch WLED LCD (1600x900) W/2.0 MP, XPS 1647 [Included in Price]
Edge-to-Edge FHD Widescreen 15.6 inch WLED LCD (1920x1080) W/2.0 MP [add $75.00]

But neither of these is RGBLED. I think I got screwed, I saw this and ordered the better screen, assuming it was RGBLED. But my packing list says:

320-8336 15.6 inch Wide Screen 16:9 1080p Full HD WLED LCD, W/2.0 MP, XPS 1645 and in control panel, shows as LGD0215.

Called Dell, they said the RGBLED is no longer available. They also said tough, send the laptop back for refund if I don't like it.

THey me off, I like the laptop, but this really makes me want to send it back and buy something else.

Any suggestions?

 

Technically its not their fault because it clearly says "WLED" in the description so theres not much you can do. You still saved a few hundred $$ and the WLED is still a beautiful screen. That said, Dell should really get off their @$$3$ and update the website to reflect whats CURRENTLY available in this model of laptop in certain regions.