I Hate Dell!!!!!!!

My replacement XPS 15 came in and the screen is BUSTED at the top right.

This is a replacement for a replacement!!!! why cant they just do something right for once

Now the choice is: keep the one with the busted screen or the one with the overheating and busted speakers.

tough decision

 

Does the busted screen atleast fix the fan noise or heating problems?

 

yep the fan noise and heating problems are gone!

 

I am sorry but I would make dell replace my system till they get it right, I don't care how many times. These laptops are too expensive not to be happy. Work with the busted screen till they get another one to you.

 

well...the answer is simple: call tech support and replace the screen. There, everyone is happy LOL

 

Yeah Dell service should understand your problems...

 

got offered a refund or have dell tech replace screen. Most likely going with the screen replacement. Is HP the only other notebook with a RGB LED screen?

 

The XPS15 doesn't have an RGBLED screen. The B+RG is a top-class display, don't get me wrong, but it is WLED, not RGB. The Alienware m17, Dell Latitude E6500, the older SXPS16, and the one HP Elitebook are the only laptops I can think of that have RGBLED displays.

 

If its the 1080 screen considering the issues with them running out of stock i would somehow do something to make sure its not just the same one repaired when it comes back (small mark or something). If they offered a full replacement and subsequently just repair it this could be treated as refurbished and i would expect a refund of some of the money paid.

I aint sure on these screens but most have a parts number you could identify it by.

 

in this case, i wouldn't really blame dell, i would blame the courier service. our office had an entire shipment of Dell monitors (10x E190S LCD's) arrive, all of them broken/shattered. the boxes all point to being dropped from a very high location, given how damaged the boxes were. Dell would never purposely send you broken parts.

 

Though Dell could spend the extra $2 on better packaging.

Just sayin'.

 

You could also say we have to pay extra for accidental cover with them so what do they pay us when the accident is theirs?

 

That's the kind of thinking I like.

 

Fobby Bobby came over today to change out my display. Cant complain. I think I may have a good computer now! Clean installed Windows 7 as well! Dell has tons of crap pre-installed

 

though not as bad as manufacturers used to be. once had a Toshiba laptop (loaner) that had well over 20GB of crap - of that maybe only 3GB was installed, the rest were "backup files"!