The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    I am tired of the M1330, please help.

    Discussion in 'Dell XPS and Studio XPS' started by enzoshadow, Jan 22, 2008.

  1. enzoshadow

    enzoshadow Notebook Enthusiast

    Reputations:
    0
    Messages:
    26
    Likes Received:
    0
    Trophy Points:
    5
    I've ordered the M1330 back in mid December, and had 2 replacement since then.
    The first one had most of the built quality issues that many people had. I didn't mind them so much, but the whining was driving me crazy. The first replacement had the exact same issues plus the finger print reader wouldn't read. The second replacement just came today,, but it wouldn't even boot up. When I turn it on, the screen shows nothing, and the caps lock kept flashing and the system just auto shut down.
    I am starting to get real busy lately, and I don't have the time to ask for anymore replacement or send it to repair anymore. It has been past 21 days since my first system arrived, but I still wish I can get a return for a refund.
    For those that had similar experience of doing this, can you teach me how you've done it. Which phone number you called? Which department (Technical support, sales, etc)? How do you approch the conversation?
    Any detail info would help me a lot.
    Thank you guys in advance.
     
    enzoshadow, Jan 22, 2008
    #1
  2. vxt

    vxt Notebook Consultant

    Reputations:
    0
    Messages:
    110
    Likes Received:
    0
    Trophy Points:
    30
    Dell sucks. Just return it and go with HP or Lenovo. I wish I could.

    I guess it would be the sells dep. and you got to be really strong. I don't think 21 days matters when your laptop doesnt even start up. If I were you I would totally return it this time.
     
    vxt, Jan 22, 2008
    #2
  3. weeeee

    weeeee Notebook Consultant

    Reputations:
    4
    Messages:
    215
    Likes Received:
    0
    Trophy Points:
    30
    Call customer service and explain your situation.
     
    weeeee, Jan 22, 2008
    #3
  4. enzoshadow

    enzoshadow Notebook Enthusiast

    Reputations:
    0
    Messages:
    26
    Likes Received:
    0
    Trophy Points:
    5
    Thanks for you guys' help!
     
    enzoshadow, Jan 22, 2008
    #4
  5. mia4l

    mia4l Notebook Evangelist

    Reputations:
    0
    Messages:
    329
    Likes Received:
    0
    Trophy Points:
    0
    damm that really sucks.
     
    mia4l, Jan 22, 2008
    #5
  6. Khris

    Khris Yes I am better than you!

    Reputations:
    655
    Messages:
    2,608
    Likes Received:
    0
    Trophy Points:
    55
    Cuz HP is more reliable! :rolleyes:
     
    Khris, Jan 22, 2008
    #6
  7. Buckw1ld

    Buckw1ld Newbie

    Reputations:
    0
    Messages:
    9
    Likes Received:
    0
    Trophy Points:
    5
    Call them or get on XPS Chat
     
    Buckw1ld, Jan 22, 2008
    #7
  8. Burning Balls

    Burning Balls Notebook Evangelist

    Reputations:
    95
    Messages:
    417
    Likes Received:
    0
    Trophy Points:
    30

    Very true. :D
     
    Burning Balls, Jan 22, 2008
    #8
  9. dvmxps1530

    dvmxps1530 Notebook Evangelist

    Reputations:
    43
    Messages:
    390
    Likes Received:
    0
    Trophy Points:
    30
    I have worse situation than you. In a week i will be getteing XPS 1530 number 4 and 2 LCDs replacement. if that all is not going to work. I will return it. I have never had the one I wanted. Bad LCD, or wrong resolution LCD, ...etc. so I guess I still can return it. If they refuse. I will make a big deal about it. there is always the BBB ticket.
     
    dvmxps1530, Jan 22, 2008
    #9