The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    Is Dell Quality Control any Better?

    Discussion in 'Dell XPS and Studio XPS' started by lovelaptops, Feb 23, 2011.

  1. lovelaptops

    lovelaptops MY FRIENDS CALL ME JEFF!

    Reputations:
    1,208
    Messages:
    3,600
    Likes Received:
    107
    Trophy Points:
    131
    In the past 2 years, Dell quality control has been just awful. On top of the Studios XPS 16 fiascos, I ordered three different computers: two SXPS 16s and one Studio 17 and all had to go back to Dell for RMAs. Great concepts; terrible execution. The reviews of the SB models sound great, but reviewers never have to live with them for more than a day or two.

    Has anyone taken delivery of really any recent high end Dells and found they performed well out of the box, and stayed that way? If service is needed, is their tech support any better than the awful way it was for the past 2 years.

    Put better, is it safe to buy Dell again? They clearly have the best product around if you want a high end notebook, but does has anyone had experienced their build quality, performance (especially with heat) and tech support to say they deserve to go off the "avoid like the plague" list?
     
    lovelaptops, Feb 23, 2011
    #1
  2. MattXPS

    MattXPS Notebook Geek

    Reputations:
    99
    Messages:
    95
    Likes Received:
    0
    Trophy Points:
    30
    XPS 17 build quality is far superior to the SXPS series. The heat is very well managed and the exhaust actually works this time.

    All in all a much better laptop :)
     
    MattXPS, Feb 23, 2011
    #2
  3. Cin'

    Cin' Anathema

    Reputations:
    14,217
    Messages:
    15,406
    Likes Received:
    87
    Trophy Points:
    466
    Dell's quality control can always use improvement, as with any company can. Not one is perfect.

    Safe to buy a Dell now? Why not. If you have an issue you quality control, etc...deal with it accordingly.

    Every issue I have had with my Lappy, I have had resolved in one way or another. None of it was 100% easy..but it got resolved.
     
    Cin', Feb 23, 2011
    #3
  4. Tsunade_Hime

    Tsunade_Hime such bacon. wow

    Reputations:
    5,413
    Messages:
    10,711
    Likes Received:
    1,204
    Trophy Points:
    581
    That and you bought the wrong Dell's. Unfortunately the XPS track record speaks for itself. The Studio line now eliminated, had its hinge issues, though upgrading was a cinch. People's Studios would literally bust apart, even ones that were desktop replacements. I hope that doesn't happen to my dad's Studio 1558, one of the last few Studios before they axed the entire line.

    Look to Dell business, you won't be disappointed (only with the newest models).
     
    Tsunade_Hime, Feb 23, 2011
    #4