Is a reliable computer too much to ask for?

Just got off the phone with XPS Support.. Not too happy.

I was on my computer earlier, and it froze. Left it alone for 20 mins before having to reboot. The HDD light was Stuck on. Got stuck on the windows start, once again with the HDD light on. Tried the startup repair, same thing.

Thought something in Windows mightve gotten screwed, so I tried launching the Dell Recovery. Nope, got same thing, hdd light stuck on.

Ok, thought it mightve screwed up the recovery partition, so I toss in the Dell windows 7 cd. Got stuck on the setup is starting with the hdd light on.

After reading the m1340 hdd light on thread, I put in my retail windows 7 cd. Got stuck at the same place, so I broke down and called support.

The rep had me do a pre boot assessment. Within 10 secs of launching it, my computer is beeping and flashing the keys indicating a failed hard drive. Even tho I can see it in the BIOs

Just ing great.

Is it really unreasonable to just get a computer that just works? I've had this computer for less than a month and have babied it. It came out of the packaging and has lived on my desk since.

Then, to top it off, my "next business day" onsite repair means the tech (which makes no sense, they won't ship it to me even tho I'm DCSE) will get the part in 2-3 days, arrange a time 3-5 days after that.

Sorry for the rant, but This is getting ridiculous.

 

Electronics are electronics. They can break over the smallest things, especially HDD's with their platters and moving parts. It's always possible there is something wrong with the HDD internally, causing it to fail. SSD's are a great step forward for that, since they don't have any moving parts.

 

The Dell laptop I bought in 2002 is old and slow, but it's built like a tank and still works fine.

 

I have the next business day thing too, and they are actually pretty quick about it. It really only takes 2-3 days (even if they say longer, they do that to me). They order the part and it usually comes the next day, and then they'll call you to arrange the appointment (usually same day).

 

sorry for your troubles. do you have a spare computer you can at least use in the meantime

 

That's the funny thing to me. I'm using my desktop that I built 6 years ago that has never had a failed part. Still using the original xp install too! Just sucks going from a 2.93ghz c2d to a 1.6ghz athlon. Can't play any games besides cs 1.6

kinda mad they won't ship me the HD overnight so I could do it myself. I offered the rep my Dell Tech ID and I have to wait for the tech they send.

They need to rename next business day to 2-3 days if it actually takes that long.

when I worked in home tech, the company I worked for didn't advertise NBD, but we always were there the NBD.

 

Tech came and replaced the HD yesterday, and my XPS is alive again!

He remembered my M1330 and was suprised when I told him Dell replaced it with a SXPS 16