It's going back!

Hi everyone,

I've had problems with my 540 card crashing all the time (see my other thread) and the useless customer service have finally said that I can send the laptop back. I have a XPS 15.

Do you have any suggestions or tips with dealing with dell? Either to get a better graphics card or just to make the replacement as quick as pos. What do they try to get away with and what should I watch out for?!

I'm going to be sending it to Dell UK by the way.

Thanks for the help!

 

What would they be getting "away with"? They've agreed to take back your laptop. From what you said, you've agreed to accept a replacement, so why do you think you should now receive a free upgrade?

 

Did I say free?

There are many posts on here that suggest that dell have replaced parts with old or used parts and sent them to customers. I am trying to get a solution that either makes the current parts work in the manner they were sold or replaced with new parts. If they were to come back offering an upgrade I'd be happy to pay for it.

Customer service with Dell is not what it should be. They came 74th out of 100 in one study. I’m not living in the UK but that is where the computer was purchased and so if I have to return it I only want to do this once!

Anyone with experience please share

 

Have you tried undervolting? I finnaly sort of fixed that problem with the 540M and it doesn't hurt performance!

BIOS mod:
http://forum.notebookreview.com/del...modded-bioses-download-gpu-voltages-more.html

 

^^ Damn you beat me to it!! ^^

I also reccomend using the undervolted GT 540M BIOS and see if it fixes the crashing; please report back! Thanks to CapitanKasar

If not, remember to flash back to the ordinary BIOS before you return your laptop to Dell.

Cheers

 

Its pretty appaling you have to undervolt your card to fix crashing issues. I certainly wouldnt accept that. Btw op i have gone through the replacement process, i first had a l701x and they said it had optimus when i found out it didnt i kicked off and they gave me a l702x but it came with a small scratch on the lid and screen case but when i kicked off again they refused to replace it again because i had a free upgrade.

Bear in mind this had been going on for 3 months, (yes without a pc) i got fed up and just kept the l702x. But got them to send me a free bluetooth dongle for my troubles.

Then after them saying they will pick the l701x up the next day it was like 3 weeks later before they came! Leaving me waiting inside each day! With no update when they would arrive!

Just dont ring them, email as i could barely understand what they were saying, its not their fault just dells for placing all their call centres in india.

 

I hope you understand that ANY manufacturer can and WILL use refurbished parts as part of a warranty replacement. Being under XX manufacturer warranty means they can do what they please. And as I work for a tech shop for 2 years now, about 80% of warranty parts are refurbished (motherboards, hard drives, AC adapters). You have a 90 day warranty on parts or the balance of the manufacturer warranty, whichever is longer.

Yes after multiple repairs they can do a replacement for either the same spec or better.

 

Thanks for the replies.

It will be frustrating not having a computer whilst they repair or replace it. I am concerned that it will drag on into months like you have said.

The undervolting might help but I am of the opinion that I paid for it to work. I wouldn't buy a car and not expect to be able to use all the gears!

I'll let you know what happens for future searches. Wish me luck!

All the best