Just had my grainy Samsung replaced..

So originally I had a 1680x1050 Glossy LCD (SEC3350). I called up and Dell, jumped through the hoops and eventually had them send me a replacement LCD. I called the tech this morning and asked him who manufacturer was, he said LG.. I was ecstatic. In my excitement forgot to check that the sticker on the LCD infact said WXGA+ across the front.

Dell replaced my WSXGA+ screen with WXGA+

The screen quality itself is really good, but there are two things I'd like clarified before I place my replacement order again.
1. My replacement LCD is a Matte screen.. has anyone even heard of this? I thought m1530s only came in Glossy.. is the XK309 glossy?
2. Does anyone know how big the difference is between 200nits and 250nits. All the WSXGA+ screens only come with 200nits, but I'm not sure how bright it that is. The screen I have now is amazingly bright, but I wouldn't compromise a higher resolution and glossy screen for brightness (hence I'm returning this).

Also, if anyone is curious, the sticker on the panel said the model was a LP154WP1, yet device manager says its a LPLDF00. Not sure why there's a difference.

 

I don't know how much success you are going to have to get the original resolution as they stopped offering it many months ago.

 

That's ridiculous. You can't just send a customer a lower resolution part like that. Shame on you Dell.

I'm also trying to talk to support, but apparently their upgrading their "tools" so they can't help me right now. What a POS..

 

The panels were bad, did you just want another bad panel?

 

I've never heard of an XPS 1530 getting a matte screen before, every panel paired with that model has a glossy coating.

 

I was planning on making the tech repeatedly ship back until a WSXGA+ LG arrived, since those panels are good, and hopefully by now Dell isn't shipping out faulty Samsungs as much.

It's definitely a WXGA+ matte screen. That's why I'm confused since I couldn't find any other thread talking about a matte screen on this laptop.

 

They aren't shipping out faulty Samsungs because they have stopped sending them out period.

 

They stopped sending them out with their new laptops, sure, but they MUST have stock to replace any laptops that are still under warranty. Also I just got done talking with support and they apparently mixed up my shipment, so they DO indeed have the correct panel.

Frankly I don't see why you appear to be siding with Dell on this issue. It would be completely unacceptable business practice to send a lower resolution panel without informing a customer beforehand. It just doesn't work like that.

 

How am I siding with Dell on this? The panels were bad and they stopped selling them. Congrats, you are going to get another crappy panel, hope you are happy with it.

 

Yikes, what is stuck up your behind man. I'm sure you full well know that the LG panels are NOT faulty, and it is completely within my right to send back any grainy panels until I receive my money's worth. Also, you mean to say they discontinued the WSXGA+ resolution because of the Samsungs? I think you're mistaken since the grainy Samsungs extend to other resolutions as well. A more likely guess would be that they were discontinued to make way for the newly offered WUXGA resolution.

Thanks for all the help.

 

The LGs were fine, but how often did you see any one receive them? Obviously they were low in stock and most likely gone by now by production notebooks and replacements. But that's fine, you can continue to bicker even though you have a perfectly fine panel right now which is an LG, you are well within your reason.

 

I have a Samsung WXGA+ grainy panel. How did you convince tech support to send you a replacement? Did it take multiple phone calls? Any pointers would be greatly appreciated.
Thanks!

 

The LGs are easy enough to attain with enough persistence. I understand our needs may be different but I originally bought this laptop with a WSXGA+ panel, and I bought it with that resolution for a reason. I'm sorry, but substituting it with a lower resolution matte screen just isn't good enough. If there's a chance at getting that LG (and according to the Dell tech they are still out there) then I'll work them and get what I originally paid for. The burden lies with Dell, not me. It's their mistake, not mine and they can't expect me to just roll over by providing an unacceptable substitute.

I talked to them through chat and explained that the display was of inferior quality and that when compared with other laptops the difference was substantial.

 

you know i dont like to get involved but it does seem like you are backing up dell no hard feelings

Read back your posts you'll see what i mean

 

Dang paperkut, I would actually kill to have that matte finish panel of yours. It's so typical of Dell. I asked at least 10 different people if I could have a matte finish WXGA+. I was repeatedly told that it just can't happen.

You on the other hand didn't want the part you were sent, but you end up with the panel that I was told was impossible to obtain.

I'm going to go to the Dell forum and post. I will place a link to this post
(as long as that is acceptable to do so). You have just got to be kidding me.

 

...tsk tsk typical dell.......


This is the problem as well with refurbed systems sometimes they tell your notebook will have i don't know an RGB and it really wont good luck to both of you paper and slowdown.

 

Were you able to convince tech support in one chat or did it take multiple attempts on your part?
Thx

 

Yeah it took one attempt, but I did have to become irate and talk with a supervisor.

Getting what you want through Dell parts is a relatively painless process (obviously you have to pay). It's just with warranty and replacements that Dell scavenges their warehouse and sends you the crappiest of the crap. I'm not sure why it's so painful to send what the customer wants, especially when it's only in such a small number of cases that specific requests are made. Perhaps that in itself is why (their completely automated system makes the odd request unfeasible), but either way I hope they get their act together.

Slowdown, what panel do you currently have? A WXGA+ with a glossy finish? Oh and here's another fun fact: Dell will say it's impossible to have a part replaced that doesn't match with the original specifications (e.g. a changed resolution). Well what did you just do, you bunch of morons.

 

This is so laughable. I think monkeys could run a better customer service than Dell India (no offense India, but Dell customer service is just ridiculous, and it's based in India).

You bet. And it's the LG. It's a shame that you don't like the WXGA+.
I love 1440x900. Not too big, not too small, just right. And it's still good for games because most games will run beautifully at native resolution. Another plus is that if you do have to drop down to 1280x800 or 1024x768, it still looks darn good (at least on the LG it does).

Thanks Red_Dragon. Can you believe these guys? I mean how can you screw up something so simple?

paperkut, you might want to think about it before you let go of that panel. Judging by the typical experience with Dell customer service, you could very well end up with something alot worse.

 

they still have stock on the wsxga dont let them tell you they dont. i have a customer who just had theirs replaced and they got a xk309 lg panel..

 

Well zfactor, that just adds fuel to the fire. Dell is just dis functional. Are they just holding out on the good parts or what? The irony of this situation is that what they considered junk and gave to paperkut, I would gladly have accepted.


(NRC needs to add a 'dumb' smiley. It would just be perfect for this post.)

 

Well for one I'm just far too used to my uber high res. It's just perfect me (not to mention it's what I've used in all my past laptops). I also tend to spend more time behind games and movies then I do with things like programming (where IMO matte would be more appropriate), so that's why I need the glossy.

However, I won't let this one go for anything but an XK309, and I'll keep having them send panels back till it arrives (thanks for the increased motivation zfactor ).

Also, one more fun fact:
XK309
RW985 (grainy SEC3350)

Notice anything odd?

 

here's another fun fact,youll love this,DELL India is STILL selling the 1680x1050 rez......,

BTW slowdown117 is ABSOLUTELY right,love my 1440X900,its a darn beauty,as for the brightness youll only notice it under the sun,50 nits might not sound much but they can make a HUGE difference under the sun,specially with glossy panels

 

Well the other screen arrived, and it was a Samsung so I told the tech to send it back. I'll give it a couple more go arounds, but this resolution is starting to grow on me.. didn't know games were that much sharper at native res.

 

Just curious, but why are you just now trying to get a replacement? They haven't sold M1530's at that resolution for months. How long have you had it, and why did you suddenly decide it was grainy?

 

I had heard about the grainy Samsung issue before, when the topic first blew up on this forum. My screen was average I think, it wasn't as grainy as some of the other really horrible ones. Nevertheless, I decided to ditch it when I saw the LG in person sometime back. There's no harm in wanting a better screen, even if my old one was acceptable.

But man, I'm really getting used to this WXGA+ . If the next replacement isn't the ticket, then I just might stay with this one.

 

paperkut
There is Samsung V2 WSXGA+ screen and this screen is beautiful with no grains at all.
This Samsung backlight is more even than my WXGA LG.
My LG has minor light leakage at bottom but Samsung WSXGA+ has zero light leakage.

 

All I can say is that I got one of the last WSXGA+ screens...they disappeared as an option literally days after I ordered mine. I found out that I was getting a Samsung from the invoice before my notebook arrived, and I was certain it would be a bad screen and that I'd have to return it. But it turned out to be great. So apparently not all of the Samsungs were bad.

Of course this doesn't help Paperkut. All he can do is keep trying until he gets a screen that he's satisfied with.