L502x Crashes While Playing Games

Hi,

I've recently noticed that while playing Starcraft 2 online (only game I play), the game will crash. The only way out will be to hit the power button on my laptop.

I've done many things to try and fix the problem. (Trying older video card drivers, new ones) even formatting my PC! But.. the problems are still here. I'm approaching my 10 month period and I am very disappointed with this crap.

Can anyone help me diagnose what is going wrong? I'm thinking it is a motherboard or GPU issue.

 

http://forum.notebookreview.com/del...modded-bioses-download-gpu-voltages-more.html

Undervolting solves this problem.

 

Okay, I will take a look thanks! Did you experience crashing too? My crashing was a solid green, yellow or pink screen!

 

When it crashes everything freezes, it didn't turn to a solid color or anything else.

 

I will have to give that utility a go! I will send out an update hopefully later tonight

 

That's a tell-tale sign of a GPU failure - If undervolting does not fix it, obviously calling Dell will be your best option.

 

I wanted to give you guys an update for future people looking for this one. I've tried many things and it seems like the option you provided above is the only solution working right now.

 

don't patch it, make dell replace it

Call them in and make them repair/replace this problem, you shouldn't have to sacrifice voltage on your GPU and run out of your warranty.

 

i also have problems with the l502 crashing while playing sc2, the video will freeze with the sound looping over and over again.

 

See modding the BIOS above ^^ and try those steps

When did you buy your XPS?
How long has it been crashing for?

This problem is EVERYWHERE on the net, Dell seriously needs to get there act together. (Even I have experienced the problem )

 

that's strange that you guys have that problem, I have the L702x and it runs just fine, I thought these two laptops had almost exactly the same hardware (except the smaller board and possibly only 1 HDD?)

 

I believe that it is something to do with the GT 540M; GT 525M users don't nearly have as many similar issues.

EDIT: OP, you have a GT 540m don't you?

 

its been better since i modded my bios, but its not fixed 100%. i have the gt525. been crashing on and off for the last year,usually occur when i change the color scheme for my allies and opponents etc alt + f to toggle minimap colors.im pretty sure its either a overheating issue or bad drivers.

 

how high are the temps u get?

if your temps still getting high after using the modded bios, try also disable turboboost and or using a cooling pad.

doing some hardware mods as repaste, dust filter removal and another stuff is also recomended, but since your machine seems on warranty and you are considering to send it back it may not be a good idea. your choice

well, another thing I heard it works, is underclock (reverse of overclocking) by lowering the card clocks, I heard on some forums it fixes the crashes, however having to do this is very lame from dell,since you paid more for something suposed to work better.
but, as for me, in some cases the 540m is only a bad OCed 525m card wich get unstable.