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    Laptop getting struck for few sec

    Discussion in 'Dell XPS and Studio XPS' started by Rajeshpat, Jan 1, 2012.

  1. Rajeshpat

    Rajeshpat Newbie

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    Hi,

    This is Rajesh from Chennai-India. I have a Dell XPS L501X. It was bought in Malaysia direct from dell. It almost completed 11 months. But now i getting some issue on it. I am facing system struck/freeze issue for a few sec. This was more when a play video or music. the whole system will be hanged or struck for a few sec then it will be normal. this was happening frequently. So i have logged the call with DELL and they replaced cooling part and motherboard. But still the issue exists. I have also performed the system diagnosis for all the parts (HDD, RAM, etc). Here i didn't get any error code. I have done all the troubleshooting steps but no use :mad: . So please anyone suggest me how can i rectify it.

    Regards,
    Rajesh
     
    Rajeshpat, Jan 1, 2012
    #1
  2. Robin24k

    Robin24k Notebook Deity

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    Install the latest video driver, and if that fails, reinstall Windows. This is most likely a software issue.
     
    Robin24k, Jan 2, 2012
    #2
  3. Geekz

    Geekz Notebook Deity

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    it my also be the video codecs on video, try installing VLC player or CCCP and see if it fixes the problem.
     
    Geekz, Jan 2, 2012
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  4. zjacobss

    zjacobss Notebook Consultant

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    First, try doing clean install, it solves all your problems.
    If problems persist try changing your HDD, if it passed diagnostics doesn't always mean it's perfect.

    Do you hear a weird sound when the laptop freezes?
     
    zjacobss, Jan 2, 2012
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  5. Rajeshpat

    Rajeshpat Newbie

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    Hi all,

    Thanks for giving me the ideas. I have tried all the possible way what u all have given here. As i told before dell have replaced the motherboard for this problem. But still the problem exists. As from my troubleshoot, the problem will be in HDD or in RAM. So please just me
     
    Rajeshpat, Jan 2, 2012
    #5