The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    M1210 CPU/GPU failure

    Discussion in 'Dell XPS and Studio XPS' started by pidgin1010, May 10, 2010.

  1. pidgin1010

    pidgin1010 Newbie

    Reputations:
    0
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    5
    Has anyone had a GPU problem fixed more that one year out of warranty?

    During my 1 year warranty the motherboard and CPU were replaced twice. My warranty ended in 2008 and my computer suffered from a GPU problem in 2009. After arguing with customer service for a while, Dell fixed my computer outside of warranty as a 1 time exception.

    This week my computer started having problem again. The screen sometimes displayed random garbled images. I realized that the fan was not spinning at all. After blowing some compressed air in, the fan started working again.

    Today by computer is dead. When I turn it on the screen is blank and only the power light is on. When I hold fn + power...the error code is flashing solid solid which means a CPU error.

    Support is refusing to fix the problem because its more than a year out of warranty and the problem is not directly related to the graphics card. I think its obvious that heat from the GPU caused the CPU to overheat and break.
     
    pidgin1010, May 10, 2010
    #1
  2. Salami

    Salami Notebook Consultant

    Reputations:
    65
    Messages:
    152
    Likes Received:
    0
    Trophy Points:
    30
    Unfortunately for you, I don't think they are under any obligation to repair your laptop for free. They did extend the warranty for 1 more year for GPU problems. But since you are more than one year out of warranty, I think you're out of luck.
     
    Salami, May 10, 2010
    #2
  3. pidgin1010

    pidgin1010 Newbie

    Reputations:
    0
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    5
    I sent out email to a bunch of dell execs...hopefully one of them will help out. I also realized that I called regular tech support. I have a number for XPS support and I think they'll be better.
     
    pidgin1010, May 11, 2010
    #3
  4. cbaty08

    cbaty08 Notebook Evangelist

    Reputations:
    39
    Messages:
    696
    Likes Received:
    0
    Trophy Points:
    0
    If you already emailed execs. I wouldn't bother calling anyone anymore...
     
    cbaty08, May 11, 2010
    #4
  5. pidgin1010

    pidgin1010 Newbie

    Reputations:
    0
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    5
    Your right.

    I got a call back from a "ACE Case Manager" who offered to get me a quote for a warranty extension even thought my warranty is expired. I just got the quote and its $299.

    $189.00 Next Business Day In-Home Service after Remote Diagnosis
    $10.00 Warranty Support Service
    $100.00 Recertification of expired Dell Limited Hardware Warranty
     
    pidgin1010, May 11, 2010
    #5
  6. pidgin1010

    pidgin1010 Newbie

    Reputations:
    0
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    5
    I emailed back the manager and he agreed to remove the $100 recert fee. I'm just going to pay the $199 to fix this.
     
    pidgin1010, May 13, 2010
    #6