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    M1210 Screen

    Discussion in 'Dell XPS and Studio XPS' started by sambagrrl07, Nov 24, 2008.

  1. sambagrrl07

    sambagrrl07 Notebook Enthusiast

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    My M1210 screen went black during normal use on Friday -- the backlight was still on, but the display showed nothing. I spent an hour on the phone with tech support, reseating the screen connection on the motherboard with no success. Tech support concluded that I needed a new screen and motherboard -- luckily I'd spent $$$ on 3-year next day support so they were supposed to send someone to fix it today.

    In the meantime, I hooked the laptop up to an external display, which worked fine, so there isn't a problem with my nVidia video card. However, yesterday, again in the middle of regular use, the laptop screen reanimated and is now working fine.

    Today, Dell seems to be having problems getting their tech to me. My question is, should I continue with the tech support or just drop the whole issue?
     
    sambagrrl07, Nov 24, 2008
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  2. mystery905

    mystery905 Notebook Deity

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    Better safe than sorry....what happens if your problem crops up again?

    It might be an intermittent thing.
     
    mystery905, Nov 24, 2008
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  3. sambagrrl07

    sambagrrl07 Notebook Enthusiast

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    That's what I thought, but Dell is being a !@#$%^ about "next business day" service. Plus, what do I tell the tech when he/she gets here and the screen is working?
     
    sambagrrl07, Nov 24, 2008
    #3