M1330 Display Issue (Vertical Lines on Reboot & Crash & Vertical Lines)

...and still not related but I have to say I now own a serious piece of graphics tech! Thanks to a HW issue with my six-mth old eVGA 8800GT 512, I got to "upgrade" to an eVGA 9800GTX SSC (770/1150MHz).

The great news is this thing will process like a bazillion polys and the less-than great news is that it weighs almost as much as a 1330 , not to mention burns about 250W worth (certainly does nothing to reduce my carbon foot print...)

 

Can anyone comment on these temps?
The Temp 1 is my ACPI.
I started getting the vertical lines and crash this weekend.



It's actually up to 55 now. *sigh*

 

sweet setup and it all comes together very alienish which I like. Let me guess; you don't have any problems running crysis on that rig.

 

I was thinking the exact same thing... I thought about selling the m1330 and getting a m1530.. but i need the portability.

 

Good afternoon chaps,

normally you'll only see me on these forums when i have a problem, and now is one of those times.

Was doing regular activities on sunday (web browsing etc etc) came back to computer , found that it had turned off. This was the beginning of the end. Few hours later, left computer again, came back and it had restarted, gave me blue screens on start up and nvlddmkm errors when it finally got into windows.

At this point in time i did some research , came across the fact that its a common problem etc etc and my laptop would be dead in a week. Well im happy to say that it didnt even last 24 hours, with me getting vertical lines instead of a regular post screen.

Rang up dell support, they cant get a tech out until thursday! Still, the fact that they know of the problem and admit it is a good thing.

Now , my reason on returning here is what should i be looking out for when they replace the mobo. should i be asking is this refurbished/brand new etc etc?

I also find it quite humorous that this happened to me on a relatively cold winter day, and my laptop worked fine throughout the summer doing high stress activities.

 

You didn't say whether you had a 8400m GS video card, but in this case, i'll assume you do. I think they're all shipping out A04 motherboards with the new fan (but unfortunately not a new heat sink). I'd make sure that they properly mate the HSF to the chipsets well (that's a given, but you never know). Tomorrow morning I'm having my motherboard replaced (yay living near silicon valley), so hopefully, he'll use some of the artic silver that i have.

I've been following this thread, from the beginning in order to get a better understanding of what's going on. Extend that warranty.

Hope that helps.

 

I have

A04 Mainboard
2.2Ghz Dual Core
8400gs
2gb Ram
Vista Ultimate etc etc

id love to tell you what version of drivers i was running but unfortunatly i cant boot

 

how long did it last from the replacement?

 

no replacements as of yet

it has been roughly 6 months since i recieved the laptop. Which seems to be the time at which everyone elses died too

 

Mine is now in service center have to wait for TWO WEEKS for mobo replacement. traveller is correct mobo will come from Ireland

 

Thx & Lol!
Well Crysis still gives that rig a run for the money! Screenshots (w/framerates & HW stats) can be found here, if you're interested.

 

I'm not familiar with SpeedFan but all of those values are actually below average temps of CPU (cores 0 & 1) & GPU. I recommend and trust the values from RivaTuner... . Please note that the 1330's mobo also reports chipset (or mobo surface?) temp - but RivaTuner doesn't use that particular probe. If you need to know that too, try 18kfangui*.

*But be warned that 18kfangui's GPU temp is roughly 10C below actual temp... .

 

okay well i'm sending mine to the depot today..

did anyone have luck with this as a long or shorterm solution

 

I'm so sorry! Why didn't they send another tech to your house? Did you ever determine if you could get an image on an external monitor?

My computer has been running since they put in the new board, no new HSF and no new CPU, but it's running just as hot as before. In fact, yesterday I registered 104!!!C on the 3DMark tests, which is worse than when I first got the new board, even though I have downclocked my card. I have purchased extra warranty, and I'm just waiting for the next melt-down.

 

is taking it to the depot pointless then

 

I don't see your graphics card temperatures listed there.

Download HWMonitor and see if it lists temperatures for your graphics card.
http://www.cpuid.com/hwmonitor.php

 

No! I think you SHOULD get it fixed! Mine is running hot, but it's running fine, without any crashes or blue screens since I got my new board.

I hope somebody more expert will chime in, but my understanding is that most people seem to experience stable computers with the new boards, but nobody experiences reduced temperatures.

The possible conclusions are: 1) this problem is NOT related at all to temperature, and the 1330 just runs very insanely hot. 2) the problem IS related to temperature, and they have fixed something mysterious which makes the computer tolerate high temperatures better. Or 3) the problem is related to temperature and we will all have to replace our boards/HSF/CPU every six months when the latest one fries.

I am hoping against hope for 1 or 2.

 

My heat related issue after a few dead motherboards. I found out the heatsink exhaust was blocked with dust. Blowing it clean made it run cooler and stopped the overheating.

I did a copper sheet mod to bring down the GPU temp further. The thermal pad that Dell factory installed is rubbish. The heat from the GPU just wasn't transferring to the heatpipe efficiently enough.

http://forum.notebookreview.com/showthread.php?t=250129&page=9

 

if it breaks again after the depot im going to beg for a new model

 

So the tech guy came today (ordered part friday, could've fixed on monday but i was at work w/o the laptop, fixed today on tuesday morning). Nice guy, it seems like Dell has a good group of consultants who are pretty helpful and fast.

The temperature is better from my 73 Celsius (65 Celsius and dropping) with normal forum posting, websurfing, etc.. which was roughly the same as the old motherboard. I'll post back if there's any funny motherboard business but here's hoping there isn't till then.

The motherboard is A04. It's on the AS5 that i have too. Tested with Rivatuner.
2.2 proc merom, 2.5 gigs of memory.

Not sure if that's running warm or not, but i couldn't be happier so far.

Yeah, get it fixed and hope for the best. I'll do another test later.

 

msftjunkie,

I've had 4 motherboard replacements in the span of 2 months. First one was A00, second & third was A04 and the current one is an A02. All posted the vertical line issued.

It's not the board revision. It's the heatpipe that's the prob. Look for dust blockage and the GPU isn't transferring the heat well.

 

So, seems that up to now dell do not have a solution for this.
I took the following actions to avoid a second problem:

Just use the 9 cell battery to have better air flow
Try as mutch as possible to use the screen at vertical to avoid to block the rear air exit.
Downclocked the video card
Not playing anymore.

Let's see if it helps.

Regards,

 

Well..... sadly I think she has given up the ghost. I turned on the laptop when I got home tonight and made it about 5 mins before the screen got a little funky.
She froze and I had to hold down the power buttong to turn it off.

When I turned her back on? White screen. That was it.

Calling dell now.

 

Sorry to hear that...However, the turnaround Dell repair was fast for me. You'll be back up and running in a few days after ordering the new motherboard (under warranty of course). I'm thinking about doing the copper mod, but I won't seriously consider it unless I'm on my 3rd to 4th motherboard... Good luck!

 

Yeah. Sounds like things will be fast.
They are replacing the motherboard, video card and LCD. They could have done it tomorrow, but I'll be out of the office all day.

Instead, they will be there Friday.

I suggested they send the LED screen instead, but Marie didn't bite. lol
Oh well.

 

Glad to see you in good spirits...

Some tests results.

Previously i was at baseline of 70 and 100, without and with load respectively..

After the motherboard, 65 and 94. Not great, but still good. I was expecting for the motherboard to go... but it's hanging in there..

 

Sorry to hear that... can you also run a CPU stress-test, just to see if the HSF is generally properly-seated and the fan is in good working condition?

I use Intel's Thermal Analysis Tool (TAT) myself, but fell free to use any other known test, just as long as it is designed to tax the cpu (preferably multi-core capable!). You should be able to stress the cores at around 85% each and stay close to 80C. If it hits 80C with less of a load (like 70%) then the HSF is not working properly.

Remember that 104-105C is the GPU's self-imposed limit and it will clock itself down even further...

 

3 gets my vote (it's just my assumption as I am not a Dell technical design expert and don't have any "facts"...). However, I don'T think that there is a cyclical pattern. Some have experienced it weeks after the purchase date or mobo replacement while others have seen it go months down the road.

One thing we all can/ should do is try to remove any dust from the fan and anywhere else it might collect, as KenHT noted above, on a regular basis. I doubt this will guarantee against a meltdown but it is "standard operating procedures" in the Desktop world.

I wish it were otherwise and I still have my fingers crossed that Dell will eventually provide an improved HSF solution, but that hasn't happened afaik... .

I realize this thread's out of control size-wise, but it has been noted countless times that:

------------------------------------------------------------------------

A04 owners got A01 replacements: this pretty much sums up the "improved mobo" theory, period.

Even the VIDEO BIOS REVISION has NOT changed.

And... my A02 fan rotates at the exact same RPM as my A01 fan did. Unless the A02 fan uses some form of revolutionary blade-technology that can deliver more CFM, then even the new FAN does NOT improve things. If I had to make an educated guess, I'd say that the old fan may have had a fault where some small percentage would stop functioning, etc.

The A05 and older BIOS revisions had the GPU UNDER-CLOCK [itself] at 105C and the A07/A09/A10 do too.

------------------------------------------------------------------------

What else... well, I think that sums this thread's "observations" up. Everyone feel free to add and/or make corrections to my list

 

It's almost never the panel and thus, if you are happy with your current panel (pixel- / grain-free) I would avoid a new one like the plague...!

Try this simple test:

With your 1330 powered off, press and hold the " D" key and press the power-on button. This will initiate an internal monitor test that is indpependant of the Notebook's mobo and Graphics subsystem.

The test flashes various colors: the point being, if you see standard, solid colors in an orderly fashion then your panel's not the culprit.

 

the guy told me my lcd panel was new was he lying??

new as in refurbished i bet, ugh

 

Interesting. I'll give it a whirl tonight.

 

Traveller,

Why nobody mentions A08 Bios? I had it on my Mobo when it was replaced.
The old was A06 and the new is A08.


Tks

 

Old Bios: A09
New Bios:A08

Still running coool (as cool as a replaced m1330 motherboard can.. :/ ).

 

Hi, my first post here..., 1 week after my 6 month old MBoard died and have been changed (yeah another one with..."vertical lines" ) . Now Bios A10 and I triyng to get some information. Now after a few steps I can see :

Normal working : Browsing, firefox, mail excel, word..
CPU 50º-55º C
GPU 60ª-70º C

Force stress CPU/GPU
CPU 70º -C
GPU 74º -80 Cº

I´m look for high temparatures on GPU but i can´t get more than 85º/90º.

I used Intel Thermal Analys tool to force/stress CPU, and for reading temparatures values I used HWMonitor, I8kfanGUI, NDivia NVMonitor and RivaTune. 4 software returned the SAME values on GPU tempareratures, so I´m sure the read values are OK. Here you are some screenshots.


After CPU force I tested 3D render programs to force GPU, and got similar results, bit more hot. I used 3DMark06 (non registered one ) and FurMark from Ozne3d.
Can see screenshots too.

Ambient : 24 Cº
Test with drivers NDV : 167.62 and 174.93

So....after that...uhmm is it cold/hot ?? uffff

the only thing that i am worry is about poor results of 3D test (may be that´s the answer to "cold" results, ...3dmark only about 5-10 fps?????? ) is it a tnormal range ??? can someone post 3DMark result of a XPS 1330 Ndivia?

Thanks

Pd. Sorry for my bad English.

 

Welcome!
What are you using to stress your GPU... 3DMark06?

 

Hi
i used 3DMark06 (basic, non registered) and FunMark from Ozone3d

 

80C max with 3DMark06...???

This is quite remarkable... please add the GPU and memory speeds to your RivaTuner graph, rerun 3DMark06 and please tell us the results (a screenshot is not necessary unless you want to, of course )

If you manage to complete Arctic freeze at 80C *and* your GPU + memory remain at their default clocks (400/600) throughout the benchmark then you may just have yourself a winner!

In that case, do send us a shot of your 1330'S HSF (removing the large panel on the back of the 1330 should be no issue) and please try to get a close-up of your GPU / thermal pad / heatpipe, as I did in this example*, thanks

* More pics here.

 

Play a game, as it will load the CPUs and max the GPU.

I get much higher temps when gaming than when running 3dmark.

 

Hi again,
I´m not sure how to add these values to RivaTuner graph. I found "Core temperature", "CoreClock" and "Memory Clock" (sorry, it´s my first time using RivaTurner).
then i add these vules, and run again 3dMark06, now the TOP temperature is 90Cº on las test "Deep Frezee" (seems like artic frezee..north pole, storm...). Here you are the Screnshot for the graph and the 5 "levels" of the test.

90Cº its 10Cº more than last nigtht, think itis going getting hot´.

 

90C is more like it but still... better than my unit which reached 95C with 3DMark06 and 100C with Half Life 2's Lost Coast.

You can see screenshots from both with RivaTuner's own OSD temps* in my 1330 set.

So I'd say you are just below the norm - a good thing, but 90's still too hot and I doubt you have any *new-n-improved* heatsink. Most likely the gap between your Heatsink and GPU core is smaller than average. No matter - rejoice 'cause 5C is 5C and so you have a much better chance of not running into problems down the road

*Welcome to RivaTuner! I'm also a new user but believe-u-me, this tool is is very cool and beats all others when it comes to GPU monitoring. Unfortunately it doesn't always track fan rpm (or "duty cycle" in %) very well. But it makes up for this by offering a customizable OSD where you can track your GPU's core temps (& CPU temps too!) while you're playing in full-screen mode.

 

Agreed, but for comparison's sake, 3DMark06 is free and a good tool, after all.

 

I had the same exact problem. New motherboard and bios version of A08 is holding up pretty well. I've been running my notebook for 5 hours now since the fix and everything seems to run smooth.

 

Oh, for crying out loud. Add another sad owner to the list...

I have a dual boot of ubuntu 8.04 hardy and vista sp1 on my system and I've had it for about 6-7 months now. No mentionable video problems (except for a while back when I played Oblivion and my comp would lock up... I just quit playing assuming this system wasn't really built for that) until recently. Anyway, today I was on Ubuntu with all my fancy effects running with compiz fusion and sadly, my puter decided to take a dive for the worst. First was the tell-tale pink overlay of weirdness and then it came back for a second and gave me some more time (which I used to youtube people with the same problem)! I was excited thinking maybe it was just a glitch, then it failed me, probably due to even MORE heat from youtube in firefox. Then, blank screen and certain death. Upon restart attempt, I got some crazy looking checkerboard pattern and then another restart, I got a big fat blank white screen.

Called Dell CS and instead of them sending a replacement mobo, they are going to replace my LCD screen? Uh... I told the dude I didn't think that's what it was. I swore it was an overheat issue with either the CPU or the GPU. Anyway, no give and they're scheduling something for this week. Now after an hour of rest or so, the comp is fine (for now). So, should I call and ask for a replacement mobo instead of the screen? I really don't want to waste someone's time replacing the screen.

Specs:

A10 BIOS
8400M GS
Service Tag on bottom says Rev A01 and I'm assuming that's the current mobo?
9 cell battery (more air flow)
T7500 @ 2.2 GHz
Temp CPU Avg: 36 (high near 60-ish before fans on with little usage)
Temp GPU Avg: 55 (haven't run a high, but probably really far up there)
Do I really need to post high performance temps? I mean, I was running CRAZY visual effects like usual when the problems hit, and I know for a FACT that the laptop body itself was hot, I could feel it on my lap (which meant I was blocking the air flow maybe).

I haven't cleaned out the air flow yet, but should I go blow a few bucks and get some compressed air and do so? Might that help? I now have the fan on constantly to keep the temp down on the comp and I'm steering clear of Ubuntu temporarily.

Thoughts? Opinions? Help?

 

Get a new motherboard replaced.

 

Mobo replaced. Its running fine now.

 

they replaced my battery too..is there anywhere i can see if the tried to stiff me with a 4 cell when i had the 6 cell? i can't tell as easily as i thought.

 

Those numbers are useless (but no, we don't need your temps, the symptoms speak for themselves.).

Run the LCD test I posted above in response to RT's post and if it passes, notify DELL (of the results) and have them ship you a mobo and not an LCD.

 

Dell service replaced the motherboard just now.
I'm running the laptop for the rest of the afternoon to make sure it was only a motherboard problem. I held off on the lcd replacement as my screen has been fine to date.

Running RivaTuner right now and getting a "Core Temperature" of 68. This is without anything else running.

*Edit* Up to 70 now.

Running CPU 0 @ 70% and CPU 1 and 70%
I hit 75 on CPU 0 and 81 on CPU 1.

 

I suppose I am the latest in a long line of people to experience this issue. It is very distressing because if I had even seen this thread before buying my M1330 in March I probably would have taken my business elsewhere. I am incredibly disappointed in this product now and I feel as though I can almost never have peace of mind with it. A tech is supposed to come soon and replace my motherboard to try and get rid of this issue, but the idea that I will have to do this every few months or whatever is just appaling to me and also makes me wonder what will happen when I am out of warranty. This is really an inexcusable design flaw from Dell and they should be putting all their effort toward fixing this problem in this, one of their most popular laptops. I hope that the problem is solved in the meantime by the new Motherboard and that (yeah, right) it holds up for years. I do not have any faith in that happening, though. I don't even know what to do now. I also purchased one of these computers for my father and I am scared that he will be experiencing the same kinds of problems within a couple of months. It now makes me feel bad that I have even put this on him. If I wasn't past 21 days on both of these machines they would be returned right now and I would buy a piece of hardware that doesn't have such an incredibly high failure rate.

 

Sorry to hear all post about those problems.

Im writing from Sweden, and i just have this machine for a week now.
With motherboard Rew A05

Feel sad to know that probebly it will works a 6-8 months!? and then i get this heat proplems.

Why is Dell not stand up and confess, admit this problems?

When i read the post here, whenever a person call Dell thay talk about screen problems and not often about motherboard. This most be a problem happends for theres support many times every day! so the problems is werry well known.

But they deny this!