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    M1330 Display Issue (Vertical Lines on Reboot & Crash & Vertical Lines)

    Discussion in 'Dell XPS and Studio XPS' started by rocketscientist, Jan 4, 2008.

  1. ghost_boxer

    ghost_boxer Notebook Enthusiast

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    I will not purchase one with a 8400GS.. that way it wont overheat and fry the motherboard. you have valid points with regards to the x1950pro. But until a more detailed step by step mod comes out, i don't feel confident to attempt it myself.

    Dell are about to release a new laptop, but its a matter of when? It really have p.issed me off that the build quality of the laptop has allowed it to screw up. Maybe if Dell just did what KenHT did everyone would be happy?
     
  2. Heyroth

    Heyroth Notebook Enthusiast

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    If you're not going to buy the version with the 8600gs, why would you need to even do the copper mod (even if a better detailed step by step mod comes out)? It's pointless do the copper mod on a motherboard with the integrated video card.
     
  3. jmoore

    jmoore Notebook Enthusiast

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    got my mainboard replaced.

    now i get shocked by my m1330 if i have an external hard drive plugged in
     
  4. jmoore

    jmoore Notebook Enthusiast

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    ok for those who are interested in my temps

    i bought a cheap cooling pad off dealextreme, cost me $11

    day to day activities cpu = 55 deg, gpu 50 deg
     
  5. KenHT

    KenHT Notebook Guru

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  6. sinstoic

    sinstoic Notebook Deity

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    Are there any solutions other than moddng HSF?
     
  7. Lao

    Lao Notebook Evangelist

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    I'm afraid there's nothing you can do besides the famous copper modd. Honestly, that's not that big of a modd. It's very easy to do. Thing is, there hasn't been much time since people started using the copper modd and you can't tell if it solves the heat issue or not. ;)
     
  8. sinstoic

    sinstoic Notebook Deity

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  9. KenHT

    KenHT Notebook Guru

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    I was running A07 when the first board burnt. Then on A08 before it started to happen. Moved to A09 to try if that worked. But it burnt out the second time. Used A10 but that burnt the board as well. Now I've moved to A11 which basically speeds up the fan on temps. above 65C.
     
  10. temka

    temka Newbie

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    So, people, I have the same problem as you have - The magical color lines. I am using Bios A11 since yesterday, was using A09 before that. Color lines seemed to apper almost whenever they "wanted" to. For example today i put my laptop on Sleep (yes, I DID wait untill it "fell asleep" properly) then came to work, opened the lid - voila!! The magnificient color-lined picture.

    I called XPS Premium support for a minute ago and after some talks to people from India I got a tecnician sent to me tomorrow (I have this next-business-day warranty).

    The dude will change my mobo which hopefully will help. (What I really hope for is that it will reduce the CPU-whine as well ;). I am not suffering of it a lot since it is bearly heard, but still)

    What I hope will *not* happen is that the whine will become louder :-D

    I will post the results as soon I will get the new motherboard.

    PS: People, what about using the "copper-plate-mod" but putting a SILVER plate instead? If I remember correctly silver has better thermal conductivity...
     

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  11. uberkoozy

    uberkoozy Notebook Enthusiast

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    Hmmm, well taking a look at the thermal conductivity for silver and copper at room temperature, shamelessly taken from wikipedia :D

    Silver: 429  W/m/K
    Copper: 401 W/m/K

    Units: W = Watts, m = metre, K = kelvin (1 unit in Kelvin is the same as 1 unit in Celsius)

    So looking at the size of the metal shim required, (around 15x15mm x 1.5mm thick) the increase in thermal conductivity by using silver would probably be negligible.

    Bear in mind that silver would probably be more expensive too. Bottom line, go for the copper ;)
     
  12. traveller

    traveller Notebook Deity

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    Well, that's a new twist... :twitcy:
     
  13. jaycee

    jaycee Notebook Consultant

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    Jmoore;

    I've experience some weird shocks off my metal palm rest as well.

    This happens when the 3 pin plug is not plugged into a well grounded powerpoint. This thing is, it only happens with my 65W power adaptor from my D630.

    Now, does your external HDD have its own dedicated power jack/adaptor? might want to check that....
     
  14. temka

    temka Newbie

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    Oooookay :) The technician just left. I got a brand new mobo installed. A funny thing was that there were some screws left over *LOL*. We went through the whole laptop 3 times and could not find any place where they could have come from :D

    So, laptop *seems* to function well. I talked to the guy about this copper-mod idea and he found it brilliant! Because he disliked the DELL's solution a lot as well :)

    A bit offtop: ppl, where do I check which rev is my motherboard? I found at least 4 different "rev Axx" labels with xx standing for different numbers :D
     
  15. Lao

    Lao Notebook Evangelist

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    Remove the first DDR2 memory chip and you'll see a sticker there which says what rev. you have. ;)
     
  16. ghost_boxer

    ghost_boxer Notebook Enthusiast

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    when did you purchase your system? and did he think the mod would be effective?
     
  17. sinstoic

    sinstoic Notebook Deity

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    I got my motherboard replaced and here is my story.
     
  18. KenHT

    KenHT Notebook Guru

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    Sinstoic,

    Telling from a person who has had 4 motherboards of Rev. A01, A02 & A04. And have tried all the available BIOS revisions. It's the cooling heatpipe that is the problem. I wished it was just a simple matter of a bad BIOS revisions or a motherboard revision. Even a driver issue. But thru a process of eliminations. It was the heatpipe design all along.
     
  19. sinstoic

    sinstoic Notebook Deity

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    My problem seems to have started with a faulty fan. It already damaged my GPU and motherboard. Now that the fan has failed completely, Dell is planning to replace that.
     
  20. imzomnia

    imzomnia Notebook Evangelist

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    Why don't just use Artic Silver? I have been using Artic Silver since I got the motherboard replaced.
     
  21. KenHT

    KenHT Notebook Guru

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    The fan is not spinning or it's spinning but not cooling sufficiently? If it's the latter, it sounds like you have a clogged vent.
     
  22. temka

    temka Newbie

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    I purchased my laptop for almost a year ago, was working perfectly until monday (when the color lines appeared).

    When technician disassembled my system, I looked at the DELL's solution for heat transfer between the GPU and sink and told the Technician about what I read on forums. He thought it was a brilliant idea. When I told him about the temperature decrease he told "Well, for sure! I do not like the DELL's solution either and actually personally do not understand why they are using it." or smth in that manner.

    He mentioned of course that any change or mod of that kind would destroy my warranty and DELL will not take responsibility for any damage caused by this. But he liked the idea itself :)

    INZOMNIA: What's Arctic Silver?..
     
  23. traveller

    traveller Notebook Deity

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    That's the only clarification for a GPU that runs 100C at idle :eek: I'm amazed the GPU lasted that long (unless of course your fan woes only appeared recently).

    It's not good to run your 1330 w/o fan for any long period of time, but you could try to "quickly" install 18kfangui* and see if you can manually control your fan. This will quickly determine if it is a software (BIOS) or HW issue.

    *But be certain to download it using another PC/Notebook and while your at it, read up on how to use it prior to installing it on your 1330. This will minimize the time spent running your 1330 w/o the fan.
     
    Last edited by a moderator: May 8, 2015
  24. traveller

    traveller Notebook Deity

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    Arctic Silver's the world's best* thermal paste (and yes, it really does use silver)!

    *At least the underground PC modding world thinks so (so maybe NASA has a better solution, I dunno, lol).
     
  25. traveller

    traveller Notebook Deity

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    Slow day at the office, so I decided to log each member that posted here, 134 total. Assuming a handful were just trying to be helpful we can safely say that no less than 125 NBR members saw their 1330s bite the dust. At least once...
     

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  26. shelleyevans

    shelleyevans Notebook Consultant

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    Wow. And you have not included those who posted on YouTube and Dell...

    One of the two threads (this one and the "how to improve cooling") has ~50,000 views. !
     
  27. juzza88

    juzza88 Newbie

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    known heatsink design flaw I fix around 3-4 1330's a day with same issue GPU overheats.

    Justin C.
    Dell Service Tech.
     
  28. ghost_boxer

    ghost_boxer Notebook Enthusiast

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    fixed meaning replacement motherboard which will only last 3-6months.. not really a fix IMO.
     
  29. sinstoic

    sinstoic Notebook Deity

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    The fan is spinning but not cooling sufficiently and it completely dies at times like there is a loose connection. During the last replacement, I could see that the fan and heatsink was not clogged with dust and therfore this is something directly related to the electronics in the fan.

    The fan seems to have some loose connection internally and not at the connector end, therefore sometimes it works properly and at other times it does not spin at all (RPM=0). There is no change with I8kfanGUI controlling the fan, however I8kfanGUI can show how 0 RPM at times. Nevertheless, I have stopped using the notebook immediately after realizing the problem to avoid possible damage.
     
    Last edited by a moderator: May 8, 2015
  30. traveller

    traveller Notebook Deity

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    That's std operating procedures: the cooling setup is designed to stop the fan as long as the CPU temp (or GPU temp) is under a fixed value.

    My GPU temps are constantly cycling from 60-60C and the fan from 0-3500rpm.

    This is normal and ok: a 100C GPU at idle is not.
     
  31. KenHT

    KenHT Notebook Guru

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    Yes, it appears clean, looking at it. But did you look between the fins? Can you see the light thru it? If not, it's blocked. The dust clog is against the fins in the inside.
     
  32. stigvig

    stigvig Notebook Enthusiast

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    I have compare my two notebooks.
    Dell XPS M1330 8400M GS
    HP 9050 EO ATI Mobility Raedon 2600 XT

    To compare i gave on boath machine.
    wlan, 2 IE Explorer windows open, whatch a div X movie.

    HP is 1 years old
    Dell is 3 weeks

    The temperature after 10 minuts

    HP

    HDD

    Min 32
    Max 36

    GPU

    Min 46
    Max 49

    Dell

    HDD

    Min 39
    Max 39

    GPU

    Min 57
    Max 67

    Temperature HW Monitor 4,4
    I dont know if this program is good?

    BIOS A 11 on Dell
     
  33. sinstoic

    sinstoic Notebook Deity

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    Thanks for your quick responses. It is always nice to get some help when needed. :)

    When the fan fails in diagnostics, this is the message I get:

    Test Result: Fail
    Error Code: 3700:011B
    Msg: Expected Processor Fan on High RPM of 5000 Detected Fan RPM=0

    The fan is not dead because it will pass the diagnostics after a while.

    I blew the heatsink and fan when the technician had disassembled it and a very miniscule amount of dust came out. The fan, fins and in between the fins are all clean.

    By the way, my Dell XPS M1330 notebook was bought in January 2008 and has been in a clean environment.
     
  34. macreyes

    macreyes Notebook Guru

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    at what temp will the GPU cause damage?
     
  35. stigvig

    stigvig Notebook Enthusiast

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    Idle Temperature

    Dell

    HDD 34

    GPU 51
     
  36. sinstoic

    sinstoic Notebook Deity

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    I got my processor and heatsink fan replaced after getting the motherboard replaced 2 days back. Detailed information here.

    So far, everything seems to be working fine. The ambient temperature is 30 and HWMonitor 1.09 reports following temperatures, in Centigrade, when idle:

    CPU: 50
    GPU: 73
    HDD: 42
     
  37. trebuin

    trebuin Notebook Evangelist

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    For Intel CPU chips, 80C is where thermal damage can start to occur and it's supposed to shut down or clock down at 85C

    The 8400 GPU is "rated" at a max 103C and clocks down at 105C. Now this is max so I'd probably think that thermal damage probably occurs somewhere from 80-90C, probably 80C since GPUs and CPUs are made out of the same materials and the technology isn't much different.

    Hard drives don't like to go much above 40C.
     
  38. sinstoic

    sinstoic Notebook Deity

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    Dell XPS M1330 - nVidia GeForce 8400M GS - Idle Temperature : Informative Poll.
     
  39. sinstoic

    sinstoic Notebook Deity

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    Dell XPS M1330 - nVidia GeForce 8400M GS Failure - Parts Replacement: Please vote here, so we all get an idea as to what all was replaced.
     
  40. gljohn

    gljohn Newbie

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    i am also getting the same display problem as shown in the thumb nail picture.Could u please tell me what is the cause for this? And also the solution. But for me the display some times becomes normal. Please let me know...........
     

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  41. Ribossomo

    Ribossomo Newbie

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    Bingo! Same problems here guys (M1330 dead because of 8400 graphics)
    Called them yesterday and got the replacement of motherboard and memories today.

    I'm really worried about the number of posts of this same problem and wondering how long will take for the new motherboard burns again.

    Did anyone have the problem twice??
    (I can't read 70 pages now...)
     
  42. shelleyevans

    shelleyevans Notebook Consultant

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    Short answer: yup.
     
  43. traveller

    traveller Notebook Deity

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    I think the record's four... :twitcy:
     
  44. XoxChrissyxoX

    XoxChrissyxoX Notebook Enthusiast

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    Just an update: I got a motherboard replacement about a month ago (or maybe over a month ago) and things have been working well so far. I'm scared I'll have to go through the same thing all over again but at least the problem's fixed (+ I have completecare until 2011 lol). I guess I made the right decision of choosing completecare, I was hoping I didn't have any reason to actually use it though lol.
     
  45. sinstoic

    sinstoic Notebook Deity

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    Some people feel that completecare will only result in Dell replacing the motherboard repeatedly once every 6 months till you run out of completecare and prefer to do the copper mod instead, which should have been the solution in the first place.
     
  46. jimbojangles

    jimbojangles Newbie

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    Looks like my m1330's life is over for now too; just managed to backup most of my stuff before it carked it!

    Seriously, Dell needs to do something about this or at least notify us (the sufferers) that they have acknowleged the issue and are working to fix it.

    Maybe a new motherboard/graphics card/cooling system/recall...hint..hint!
     
  47. traveller

    traveller Notebook Deity

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    Well, we can add what, another four to the list...
    sinstoic
    gljohn
    Ribossomo
    jimbojangles


    Welcome aboard, (sigh...)
     
  48. sAt.

    sAt. Newbie

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    Count me in, too!

    The problem with the vertical lines on screen appeared about three weeks ago, nearly exactly 6 months after purchasing the notebook. First I thought it had to do with faulty drivers from laptopvideo2go.com or that my Vista64 installation got screwed up. But after trying many different drivers with no success I did some research and found threads like this one. I soon realized that it had to do with the hardware not software.

    When I phoned the DELL support about one week ago it just took 10mins until the tech supporter suggested to replace the motherboard with the faulty graphics chip. Less than 24 hours later my XPS1330 was working fine again with the new motherboard. The overall problem may be DELL's fault but I have to say that I am really pleased with the support speed. (I would not like to have the motherboard replaced every now and then, though.) But as I don't want to void the warranty and dispense with the support service (maybe there are other problems that occur just after a year of operation ... ) the copper solution does not fit.
    Hopefully DELL will find ways to solve this problem in the long term.

    And for the people that are waiting longer than one day to get the motherboard replaced:
    I managed to get the laptop working stable with all applications that do not need 3D acceleration by uninstalling the graphics drivers in safe mode completely—there is advice in the forums of laptopvideo2go.com—and running Vista with the standard graphics adapter driver it would then install automatically.
     
  49. uberkoozy

    uberkoozy Notebook Enthusiast

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  50. Wumzi

    Wumzi Notebook Enthusiast

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    If that's the case, then I really hope there's a hardware fix soon. I'd hate for my M1330 to die on me.
     
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