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    M1330 now WORKING BUT>....

    Discussion in 'Dell XPS and Studio XPS' started by chiew, Mar 3, 2008.

  1. chiew

    chiew Notebook Consultant

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    Ok the tech came today apperentley, because i wasnt home.. to fix my laptop.
    He replaced my LCD and motherboard because i wasnt able to see anything. When i turned it on, all that showed were colored lines appearing and thats it.
    Anyway thats fixed.. now im having issues with the volume, eject,stop etc button on the notebook its not working!
    Help anyone
     
    chiew, Mar 3, 2008
    #1
  2. nizzy1115

    nizzy1115 Notebook Prophet

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    You're going to have to have them come back again. Sounds like they may have not hooked up that connection.
     
    nizzy1115, Mar 3, 2008
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  3. Greg

    Greg Notebook Nobel Laureate

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    Yeah, a few wires were not reconnected properly.
     
    Greg, Mar 3, 2008
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  4. chiew

    chiew Notebook Consultant

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    youv gotta be joking! ahhh
     
    chiew, Mar 3, 2008
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  5. chiew

    chiew Notebook Consultant

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    so its not a driver that needs to be installed?
     
    chiew, Mar 3, 2008
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  6. Greg

    Greg Notebook Nobel Laureate

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    Nope...the tech did not put it together properly.
     
    Greg, Mar 3, 2008
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  7. chiew

    chiew Notebook Consultant

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    Ok.. i called just before. And the agent said a technician will be coming in today within 4 hours TO FIX THE VOLUME ETC.. BUTONS.. so before 10pm.

    Now im back on my laptop, and i noticed just under the screen where it has the DELL logo, but more to the left, the black strip part which is meant to be connected to the bottom of the LCD is loose!! There is at least 1.5mm gap between that and the screen and that thick dust cant fit in.
    Also when i touch the black strip where it is loose, the lights or LED switches OFF!! OMFG

    Should i show this to the technician when he comes in today? Or do I have to report it again on the phone.

    BTW, calling up on the phone is terrible, waited at least 30mins to get thru.
     
    chiew, Mar 4, 2008
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  8. gopz

    gopz Notebook Consultant

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    Your sig says that you have a Penryn. How old is the laptop? Why not ask for a system exchange?

    EDIT: Sorry I got confused with something else :(

    But even then, I think you can demand for a system exchange with all those problems you have mentioned.
     
    gopz, Mar 4, 2008
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  9. sclui56

    sclui56 Notebook Geek

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    Looks like the field service is a hit-or-miss like the quality control in manufacturing.... The touch-sensitive buttons malfunction is most likely b/c the tech did not hook up the small connector on the underside, that by itself is an easy fix if the connectors were not damanged.

    The LCD bezel is a known issue, some unit has better fit & others don't. Some of the bowing appears to be caused by improperly routed wiring while othres are fom broken clips.

    The area you mentioned (lower bezel to the left of Dell logo), there're connectors at the lower edge of the LCD behind the bezel, sounds like a loose connection if the backlight goes out when pressed.

    Good luck...

    See Dell manual here http://support.euro.dell.com/support/edocs/systems/xpsM1330/en/sm/display.htm#wp1179909
     
    sclui56, Mar 4, 2008
    #9