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    My Dell Downloads not working

    Discussion in 'Dell XPS and Studio XPS' started by nrmsmith, Mar 7, 2012.

  1. nrmsmith

    nrmsmith Notebook Enthusiast

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    Got a new xps14 but cant register it on My Dell Downloads. I log into my Dell account OK, click the Add New System link, tick to agree to terms & conditions. Then I get a note saying a DellSysPro active-x program is trying to run. I click yes to allow it to run, see a UAC dialog, click Yes to run the program; then nothing happens & I am returned to the previous screen without my laptop having being added.

    Any ideas what is wrong? It previously worked for me as I added an xps17 last year, but can't add the new xps14 as a new system. Can anyone help - I clean installed my own Win7 system, so I need to download the Dell software to reinstall some of the programs.

    NigelS
     
    nrmsmith, Mar 7, 2012
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  2. robcope

    robcope Notebook Evangelist

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    When you reinstalled win 7 you may have deleted the small partition that contains the info my dell downloads needs to register your system. You may have to register by phone.
     
    robcope, Mar 8, 2012
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  3. toronto

    toronto Notebook Deity

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    Can't you register by typing in the Service Code, rather than using the auto-detect feature of the web site?
     
    toronto, Mar 8, 2012
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  4. mpalandr

    mpalandr Notebook Consultant

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    IIRC, when this came up for me last may when my L702x arrived, I had already done a clean install on a new SSD. I was able to register and download OK.
     
    mpalandr, Mar 8, 2012
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  5. nrmsmith

    nrmsmith Notebook Enthusiast

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    Thanks for this suggestion. I think you were spot on.

    I backed up my clean install drive image; then restored the "as-shipped" drive image I created before wiping and clean installing my new machine. After restoring the original Dell image, I was able to register the machine to "My Dell Downloads" and do the downloads of the software I needed.

    Then I re-imaged the drive with my clean install image and carried on....
     
    nrmsmith, Mar 10, 2012
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  6. robcope

    robcope Notebook Evangelist

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    Glad it worked out for you.
     
    robcope, Mar 10, 2012
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  7. tonyr6

    tonyr6 Notebook Consultant

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    That is why it did not work for me. I did a clean install the day I got the system..
     
    tonyr6, Mar 12, 2012
    #7