My first issue with XPS 1640

Ok so I was watching something on youtube when I noticed a small dust-like spot/dot on the screen and i tried cleaning it off but it wouldn't go away. It looks to be inside the screen (if that makes any sense) and is evident when there is a black background/or when the comp is off. So my question to you is 1) what am i looking at?
2) Can i get rid of it?
3) Do other people here a have similar issue?

Advice would be appreciated. Thanks

 

dead or stuck pixel?

there are programs that try to unstick the pixel but it may or may not work. pretty normal to have one or two on a screen, but that doesn't make it any less annoying

 

ok so i see two now..both close to each other..i see them when i look closely at the screen. should i send it to depot to get a new screen???

 

i don't know how many need to be bad for dell to replace the screen, i think it is 3, but i would have a tech come out to replace the screen if it is under warranty

 

it is but i have to send it to depot i dun have on site tech sup. i just talked to them. they said they can replace it. but i have to send it to depot..should i?? to be honest it doesnt even look like a dead pixel. it looks like a dust particle/spec inside. perhaps there when they were putting it together..i dont know..because i can see it even when the laptop is off.

 

The OP is saying that the defect is visible with the computer off, so it cannot be a stuck pixel. It's most likely a spec of dust -- I'd call Dell and have them replace the screen.

 

well, i personally have had terrible luck with depot, seriously shoddy workmanship and something is always missing/broken/scratched.... but if that is your only option i guess it is what you have to do. i would recommend upgrading your warranty, max it out and get complete care... the cost may seem prohibitive, but unfortunately with a dell you will almost certainly get your moneys worth. every laptop i have owned from dell has been replaced at least once and has had to be worked on constantly. but i am extremely picky and anything wrong i have replaced immediately if possible, and i know how to work the dell system from experience. i have owned other brands and dell still with all the bs you have to put up with has the best warranty. i am not dell bashing at all just telling you my personal experiences.

 

regardless of the defect, the result is the same, it needs to be replaced

 

well i didnt get it when i was buying it. now its worth 600 bucks 1 yr. on site tech/complete care..thats half of wat i paid for studio 1640.

 

i know, it is expensive, but well worth it in my opinion

 

Dell's Dead/Stuck Pixel Return Policy:

http://support.dell.com/support/top...dsn/document?c=us&cs=19&l=en&s=dhs&dn=1018431

 

I had what I thought was a dead pixel on my screen aswell. But it was actually some dust. It was there the first time I booted it so it shipped liked that from the factory. After 3 days I started getting more and more "dead pixels". The screen must had some defect and wasnt sealed correctly. Anyways, I called dell and they replaced it, no discussion.

 

yeah they r doing the same with me. the dust specs are inside and they are about 3 of them and they are distinct. there are some around the edges as well. so im thinking mine wasn't sealed properly either. anyways i have to send it to depot. did u get yours done through depot return or on tech support?