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    My touchscreen display has a ghost within it...

    Discussion in 'Dell XPS and Studio XPS' started by borse2008, Apr 2, 2016.

  1. borse2008

    borse2008 Notebook Consultant

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    So received my laptop this morning set it up with the default build from dell, and in the lower left hand corner the touch screen responds to a life of its own. So i thought lets do a clean install, did that and still is there. Is this the screen or the controller or something else. I have in the mean time disabled the touch screen in device manager. I can see the movement on the screen.

    see video

    Looks like ill be calling dell on Monday
     
    borse2008, Apr 2, 2016
    #1
  2. GoNz0

    GoNz0 Notebook Virtuoso

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    Dell QC at it's finest. They will try and send a tech out with a replacement screen but you have a 75% chance in it being a refurbished so you will be better off demanding a new build. If they say no tell them to refund it and they back down.
     
    GoNz0, Apr 3, 2016
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  3. borse2008

    borse2008 Notebook Consultant

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    So ask for a completely new unit to customer care?
     
    borse2008, Apr 4, 2016
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  4. borse2008

    borse2008 Notebook Consultant

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    Just found this when looking through my warranty history on this something about the touchscreen an obvious fault ill just ask for a replacement laptop



    [​IMG][/url][/IMG]
     

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    borse2008, Apr 4, 2016
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  5. GoNz0

    GoNz0 Notebook Virtuoso

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    Yes ask for a new build, they let you keep that unit until the new one arrives then pick it up at a later date.

    Where did you find that diagnostic history?
     
    GoNz0, Apr 4, 2016
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  6. borse2008

    borse2008 Notebook Consultant

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    borse2008, Apr 4, 2016
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  7. borse2008

    borse2008 Notebook Consultant

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    Spoken to them they will send me a like for like or i can choose to have refund or a technician. I love the laptop.
     
    borse2008, Apr 4, 2016
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  8. GoNz0

    GoNz0 Notebook Virtuoso

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    You must have a 2nd hand unit then, mine has no history until I do a test.
     
    GoNz0, Apr 4, 2016
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