Need some advice about 1640 exchange

Hi so earlier i mentioned that my studio 1640 had couple of dust specs inside the screen. Due of the fact that they stood out and was distracting I sent the system to depot for LCD replacement (promised by the tech support person). I just got it back from the depot and they simply sent it back stating that cosmetic issues are not covered under warranty. Bear in mind this is brand new machine. So what are my options at this point? i don't want to send it back to depot again. I can exchange it i think I'm not sure. Anybody want to confirm this? or Send it back (refund). The grace period ends on March 16. So i have to think and decide this fast. Plus its the weekend. Can someone offer suggestions...What would you if you were in this situation.?

 

refund and get another lappy

 

The nature of the screen (glossy plastic sheet over OEM LCD panel) means that there are NO guarantees that your replacement LCD or 1640 will be dust free; it could even be worse. I doubt they are building these in a clean room.

If you cant live with it, then return it for refund and get a different system.

 

Hey..

If you think you can handle the issue of the *dust* going forward, keep it. But, remember, that's a brand new lappy..that you paid some $$ for, and that shouldn't be like that.

If it were me, I would return it for a refund ~ and order new.


Cin

 

They have not resolved the issue
And they have wasted you time
This purchase is starting out bad
If you have the option for a refund or exchange, I would take it and move on to something else

Alex

 

thanks guys

 

I would return it for a refund and reorder hopefully the next one will be okay

 

Maybe you should request that a new display assembly be sent to you, if you're comfortable with working on you computer. That way, you can inspect the new panel before installing it.

 

Return it, when they receive a truck load of these returns they will learn to build it better. I love my XPS 13 but the workmanship and effort put into building was seriously lacking.

 

k i have decided to keep the machine. i don't want to risk getting a machine with some other problem. i love this machine..everything works fine i have read some many people having issues with their machine. i haven't had a single issue thus far (touch wood). i guess the good thing is i cant really see it. it;s real small and hardly noticible. one can see it when there is a lot of light in the room. so i will avoid the hassle and keep this unit. i have become fond of it.

 

This is getting me really nervous now. I have the same "dust problem" and I have scheduled the laptop to be sent to the depot. And I don't want a refund because I bought it with a limited time discount. D@mn it!

 

Are you guys seeing this dust even if the screen is ON? If not, then you have nothing to worry about.

 

rite thats y m keeping it cuz i cant see it when the screen is on.

 

It's less visible when the screen is on but I can still see a couple of them, which is distracting enough. I wouldn't mind if they were in the corners but a couple of them are around the center of the screen. Also, I have a couple of stuck pixels near the center of the screen as well. It bothers me a lot. I would hate it if they return the laptop without replacing the screen. That would be the last time I buy a Dell or any laptop online for that matter.

 

I don't mean to hijack the thread, but I recently recieved my XPS 1640. It's a superb machine but a day ago I tried using my backlit keyboard - theres no backlight..

Phoned Dell and some tech is supposed to be coming to my house in the next day or two to fix it.

Really dissapointed, but happy it will be fixed.

 

wow that sucks. as much as i love these notebooks and believe me they are stylish, fast and everything i wanted in a notebook but dell really has to do a better job at quality assurance and checks before sending these off for delivery. i have heard way too many issues from too many people. it almost feels like a gamble. its not normal.

 

I used to think that the Dell quality issues were a perception amplified by discussion forums but now that I have experienced first-hand quality problems with my brand new XPS 1640, I must say the impression is reality.

For those not really picky about computers, the quality may be fine for them but for most of us here, "above-average" enthusiasts, we expect very good quality products, especially when we pay 2000-3000$ for a laptop.

Some are lucky and got a laptop that meets their expectation but too many of us were unlucky. Ashrivas18, you've put it exactly right: it is a gamble; it is not normal.

 

Yeah, I'm sure they just forgot to simply plug in the backlight to the motherboard or something simple. I consider myself relatively lucky, as this is not a major problem and there are many more people with much worst issues. At least I can still use it without any problems whatsoever.

 

mine was the same way. i didnt trust a tech to touch my machine, im too ocd about scratches and warped panels, uneven screws etc. so i did it myself. it actually had originally worked for several weeks and then stopped working one day. it turned out the cable was not plugged in all the way. it was simple enough to fix myself in about 20 minutes, given that you have the same problem. the instructions are on the dell website on how to access the backlight keyboard cable. unfortunately, its 26 screws to get to it since its on the underside of the keyboard.

 

Oh I'm the same as you. I really don't want some random tech throwing around my laptop so I was considering doing it myself aswell. Cheers for the heads up.

Is it an easy procedure?

 

Interesting. Just posted to another thread about my build quality problems with my brand new 1640. Sounds like the build quality issues are STILL an issue. Time to send mine back and re-evaluate things from there.

you guys think it's worth buying another one? Or am I doomed to have defect after defect?

 

Well, i got the call from Dell to come out and fix my backlit keyboard. But, by that time I had already fixed it myself haha.

Opened it up and they had (as i suspected) forgotten to actually connect the backlight to the keyboard interface.

Working well now. The backlight thing is nice but not as impressive as i thought haha.

Only worry is on the front of the laptop the 'studioXPS' logo next to the power button area seems to be slightly raised from the rest of that panel. Barely noticable, but I though it must have been the way I put it back together. Anyway, tried to take it apart again, but it seems it will remain that way. Must have been built like that in the first place.. I didnt bother checking before i pulled it all apart.