The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    New Dell XPS 15 9560 is very slow!!!

    Discussion in 'Dell XPS and Studio XPS' started by Al913, Jun 23, 2017.

  1. Al913

    Al913 Notebook Enthusiast

    Reputations:
    0
    Messages:
    40
    Likes Received:
    0
    Trophy Points:
    15
    Just got a brand new Dell XPS 15 9560 today and was very excited. However only using it for a couple of hours it is really slow. For searching the web it takes literally 15 seconds to load a new page. The computer has the 7th gen i7, 8 gb ram, and 256 SSD. My older computer which broke was over 5 years old and it only took 3 seconds to load a new page.

    However just with my chrome browser and spotify open, my ram is running at 60% and task manager is saying I have 160 processes!!!

    For some software background, I downloaded: Google Chrome, GeForce Experience, Kaspersky Internet Security, Steam, Spotify, Robocraft, Mozilla Firefox, CW Client, and HiSuite.

    I did update my Nvidia Geforce Driver, but did not download a new Windows 10. However I did update the Windows Update.
     
  2. namaiki

    namaiki "basically rocks" Super Moderator

    Reputations:
    3,905
    Messages:
    6,116
    Likes Received:
    89
    Trophy Points:
    216
    Does the computer feel slow with other applications? Is wifi reception weak causing slow loading times?
    Ram usage around 50% is good. Windows uses your RAM for caching to keep things responsive.
     
  3. Al913

    Al913 Notebook Enthusiast

    Reputations:
    0
    Messages:
    40
    Likes Received:
    0
    Trophy Points:
    15
    When I play CW wars client it is not slow at all. This morning things seem to be a bit better.

    Should I put a new copy of windows? Will that wipe all the desktop apps I downloaded? Will it wipe my security software?
     
  4. namaiki

    namaiki "basically rocks" Super Moderator

    Reputations:
    3,905
    Messages:
    6,116
    Likes Received:
    89
    Trophy Points:
    216
    If you reinstall Windows, it will generally wipe everything.
     
    DRFP likes this.
  5. bennni

    bennni Notebook Evangelist

    Reputations:
    91
    Messages:
    450
    Likes Received:
    278
    Trophy Points:
    76
    Is it possible that it's a fairly fresh install and Windows Update was downloading 100000000000000 updates in the background? That always happens when I install a fresh OS and am too lazy to bundle the recent updates into the install media.
     
  6. kojack

    kojack Notebook Prophet

    Reputations:
    1,235
    Messages:
    4,187
    Likes Received:
    1,636
    Trophy Points:
    231
    I think where it is new, it's loading updates in the background. Give it a few days, keep an eye on the updates from Microsoft and Dell as well. My 13 5000 does this as well. But after they are all done, and a restart it's just like the Jackalope...fast as fast can be! ha ha. There is no reason for an xps to be slow other than updates.
     
  7. Dialup David

    Dialup David Notebook Consultant

    Reputations:
    112
    Messages:
    249
    Likes Received:
    123
    Trophy Points:
    56
    I just got mine about a week ago, I had the same problem. Windows downloaded like 200 updates including the new creators update. Install of latest drivers and a few restarts all was lightning fast.
     
  8. kojack

    kojack Notebook Prophet

    Reputations:
    1,235
    Messages:
    4,187
    Likes Received:
    1,636
    Trophy Points:
    231
    Figured as much. Yeah windows updates when you get a new machine DRAG it down bad. Once you are all up to date, it's much better!
     
    Vasudev and DRFP like this.
  9. kojack

    kojack Notebook Prophet

    Reputations:
    1,235
    Messages:
    4,187
    Likes Received:
    1,636
    Trophy Points:
    231
    oh, btw, OP, did your computer speed up after?
     
  10. Dracowolfe

    Dracowolfe Newbie

    Reputations:
    0
    Messages:
    3
    Likes Received:
    2
    Trophy Points:
    6
    I've also read some reports of hardware acceleration in chrome being turned off by default on laptops and turning this back up greatly improved performance. May also want to try some other browsers.
     
  11. kojack

    kojack Notebook Prophet

    Reputations:
    1,235
    Messages:
    4,187
    Likes Received:
    1,636
    Trophy Points:
    231
    Edge works awesome on my lowly little inspiron 5000.
     
  12. Vasudev

    Vasudev Notebook Nobel Laureate

    Reputations:
    12,045
    Messages:
    11,278
    Likes Received:
    8,815
    Trophy Points:
    931
    @Al913: Did you update your BIOS to latest one that fixes potential HT bugs?
     
  13. kojack

    kojack Notebook Prophet

    Reputations:
    1,235
    Messages:
    4,187
    Likes Received:
    1,636
    Trophy Points:
    231
    I don't know why the hate for edge. I find it awesome since the anniversary update.
     
  14. Vasudev

    Vasudev Notebook Nobel Laureate

    Reputations:
    12,045
    Messages:
    11,278
    Likes Received:
    8,815
    Trophy Points:
    931
    Not complaining about MS Edge at all.
     
  15. GoNz0

    GoNz0 Notebook Virtuoso

    Reputations:
    259
    Messages:
    3,947
    Likes Received:
    1,378
    Trophy Points:
    231
    you should have read into that as the HT bug does not cause problems on windows as microsoft patched the microcode months ago, should anyone trigger the bug it would cause a BSOD not the problems listed by the OP.
     
  16. Vasudev

    Vasudev Notebook Nobel Laureate

    Reputations:
    12,045
    Messages:
    11,278
    Likes Received:
    8,815
    Trophy Points:
    931
    Nope. MSFT didn't patch it. It was still an older affected uCode 9E even after latest Cumulative Creators update 483. Had to resort to manual method of updating the uCode. Now, the uCode is BA, which is the latest as of July 7 2017.
     
  17. GoNz0

    GoNz0 Notebook Virtuoso

    Reputations:
    259
    Messages:
    3,947
    Likes Received:
    1,378
    Trophy Points:
    231
    Regardless it causes a BSOD not system slowness :)

    Dell also listed the last update as having the microcode fix?
     
    Last edited: Aug 2, 2017
  18. Vasudev

    Vasudev Notebook Nobel Laureate

    Reputations:
    12,045
    Messages:
    11,278
    Likes Received:
    8,815
    Trophy Points:
    931
    My PC felt a bit faster after the uCode update. Many others did feel their system is a bit snappier.
     
  19. GoNz0

    GoNz0 Notebook Virtuoso

    Reputations:
    259
    Messages:
    3,947
    Likes Received:
    1,378
    Trophy Points:
    231
    Probably a placebo, without any kind of proof either?
    I didn't notice anything myself.
    I cast doubt on it as Dell updated to the same microcode as Microsoft had implemented back in April.

    Sent from my SM-G920F using Tapatalk
     
  20. Schmoo2k

    Schmoo2k Notebook Consultant

    Reputations:
    27
    Messages:
    201
    Likes Received:
    53
    Trophy Points:
    41
    I must confess I felt my PC felt faster (well "smoother") also (but was chalking it down to placebo...)