New Dell XPS L521X (Ivy Bridge)

Can I suggest to make a video while stress test is performed.
Maybe is better to use an external device like a smartphone to make this video to avoid a stutterer video.
Windows of HWInfo64, HWMonitor, GPUz must be visible and in background you can leave FurMark and Prime95, maybe is better to not cover info about FurMark temp.
I guess 15 minutes of test is enough to check throttling.
Video results could be posted on Youtube or uploaded on site as Multiupload (no subscription is needed).
If is not possible to make a video, several screen shots can be useful.
For example taking a screen shot on regular intervals every 2/3 minutes, or when a particular event is observed (for a test of 15 minutes this means at least 5 screen shots).

For who wants to try this test:
these are links for all the programs:
Prime95: ftp://mersenne.org/gimps/p95v277.win64.zip
FurMark: http://www.geeks3d.com/downloads/201205/FurMark_1.10.1_Setup.exe
GPUz: http://www.techpowerup.com/downloads/2155f/GPU-Z.0.6.3.exe
HWinfo64: http://www.hwinfo.com/files/hw64_400.exe
HWmonitor: ftp://ftp.cpuid.com/hwmonitor/hwmonitor_1.19-setup.exe

Setting for Prime95:
select torture test--> In-Place Large FFTs

Setting for FurMark:
select 1280X720 and select Burn-in test

 

quick question, when buying a samsung 830 does it matter if I get laptop kit or desktop kit? Desktop kit just a casing to put inside your desktop right?

 

Posted about it extensively on the Owners' Lounge. Are you in the US? I forget.

http://forum.notebookreview.com/del...ps-15-l521x-owners-lounge-79.html#post8720858

 

I am pretty sure that this is not legal in terms of european law. I received an order confirmation (not acknowledgement!!!) and the bank account was charged. Which means the contract was formed. The "correct" price is also wrong.

 

This is exactly why I encouraged people not to harp on about it as Dell representatives go through this site.

As for Dell terms and conditions it says
" You may place an order for Product(s) and/or Services directly with Dell either online or by telephone. The placing of an order by you represents your offer to buy subject to these Consumer Terms. Please note that the Contract between you and Dell is formed only when Dell accepts your order by issuing you with an Order Confirmation in writing."

And the money has been taken, so I'm not letting this go at all. They can take their £50 voucher and stuff it. I'll be contacting trading standards tomorrow morning.

Can Dell stop UPS from delivering??

 

Good find. They just want to break law and their contract. They showed price and product on the website, I placed an order and offered to buy the product for this price.... Dell confirmed my offer = buying contract.

 

Not going to comment on any legal matters, but for the record, I never followed up on this. Someone else may have, but I am not aware that anyone did. Bummer.

 

Sorry If it seemed like I was referring to you, I was confident you wouldn't have followed up on it considering you are based in the US and pretty tied up with other issues.

 

About the legal matter: it is the cheapest cost avoider who will have to endure the consequences of the contract. In this case the seller clearly made an error, yet the price could have been right for any customer and it was not obvious that it wasn't. Therefore it would require the customer to contact the seller to verify the price, which would be a very expensive option if it had to happen with every price reduction. In short, dell is the cheapest cost avoider and could have avoided the mistake, so the contract remains valid. I'm not 100% sure about this case or any legal information I have just typed here, as I am still a student, but this is what I gathered from my course of Law and Economics.

 

I didn't figure you were, but believe it or not, I actually have detractors here. lol. I don't understand why. I'm the nicest guy in the world.

I just wanted to make sure my non-friends knew I wasn't spoiling the party. I would have probably alerted someone after a point if the error persisted. I just looked at the site and saw the price was correct when I checked and left it at that.

 

Interesting...We quietly added a 512 SSD option to the US direct site, and sales immediately jumped 25% day over day. Funny what happens when you listen to the customer.

I'm out for the day, kids. See you tomorrow.

 

Add an option to upgrade the mSATA to 128GB!!!!

 

I wish there was a 256GB SSD upgrade option, otherwise I would have purchased one of these they day the system was released.

I ended up picking up the $1699 US configuration a few minutes ago and plan to replace the 750GB HDD with an Intel 520 240GB SSD since prices dropped a few days ago. I would have gone with one of the new Intel 330 240GB, but I had to set this system up next week and I can't find the 330 series 240GB model anywhere yet.

 

Lol I got the same but to be honest, when they fixed the misprice, I'm sure someone reported it or someone noticed.

Also, people were getting calls about their orders over on HUKD.

Better if it hadn't been posted over there to be honest *shakes fist at Risco*!!

 

I second that. I think a 128GB MSATA would be a nice option as well.

 

The $1999.99 model in the US has this, but as far as I know it's not available anywhere else.

Also, for some reason Blu-ray drive is not available in most countries either.

(Would love to see both of these options in Australia!)

edit: Also, there are no business models in the US with this 128GB mSata configuration, although the only difference of business --> home is Windows version and support options. It's bad enough that these laptops are only available in pre-configured combinations, but why further restrict them by having seperate home/business models?

Same in Australia - the top model with 512GB SSD is only available with Windows 7 Home, not Windows 7 Professional. It's really quite ridiculous.

 

Why would anyone from here post it up on HUKD? it's obviously going to get cancelled. Some people just don't think and get too happy. I've certainly learnt from this and will be selfish next time, if it ever happens again (which I doubt). I will only tell a select few on here (via pm) and friends and family, that's it.

 

Canada too. But I don't want the slow 1TB nor the other upgrades that come with it. Too expensive.

 

They just cannot breach a fully formed contract which Dell concluded just perfectly normal (including checking my buying offer and the price again). Nobody has to let them get away with that.

 

They are legally obliged to keep the contract existant, by reasons explained to you in my former post.

The fact that they are trying to convince the customer they're not, is a cheap Dell lawyer trick. Threaten to use legal action and you will bring them to their knees.

 

In the Netherlands they would be obligated to deliver now. Only when there would be an obvious mistake they wouldnt have to, 111 pounds instead of 1111 for example. Dell once made the mistake of offering an xps 17 with 2 512GB SSD's instead of spinners. Me and lots of others bought it for around 950 eu. First they didnt want to deliver, but after some media attention and a lawyer proposing to take on the case for free they eventually delivered. So do not just accept it

 

Well I'm going to wait until tomorrow until seeing what I'm going to do.

I expect dp3000 and anyone else who ordered on here will do the same no?

 

- Useless hardware features
- BETA TESTING
- LOW SPECCED
- excellent support comes after you pay it (ADP 449$/4 year)

 

Hmm, why? They will transfer the money back and just hope everybody will remain quite. What do you expect to happen?

 

tell your marketing team to look at the forum. with proper changes the sales would have jumped more than 60%.
btw they should be fired for not doing the work properly, but as i see dell's priority is not the client anymore

 

Send a registered letter stating that you do not accept their illegal activity based on whatever law you currently reside under (where do you live?).
Furthermore, threaten that you are prepared to take legal action if the contract is not fullfilled.
Even if they point you towards their general terms of agreement, they still have to respect the law. This is why in Belgium Dell is obliged to give us 2 years of warranty, even though the contract only states the Standard 1 year warranty.

This is what I mean with the 'cheapest cost avoider' principle.
If the mistake is obvious, i.e. selling a house for 50K dollars instead of 500K dollars, the buyer obviously knows of the mistake without having to contact the seller.
Therefore, he is the cheapest cost avoider and the contract is not legal.

If the mistake is less obvious, i.e. a difference of a few hundred dollars, more importantly, if the customer wouldn't know for certain a mistake has been made just by looking at the prices, the seller is the cheapest cost avoider and the contract is legal.

 

I think the post here indicated he knew it was a mistake....

 

That doesn't matter. The general customer would be unable to see it immediately without contacting Dell to confirm the price.

 

In the case in the Netherlands the Dell reps actually confirmed the price was good (Dell xps 17 with 2x 512Gb SSD for 950 EU) quite amazing. Ended up selling it with 600 profit. So i guess I cant really complain about this price of this laptop. Though if the Wifi doesnt get fixed I think ill have to send it back anyway. I have no intention of using it wired..

 

How would he know it's a mistake? Perhaps they were having a sale due to all those problems? The consumer never knows what's going on with the prices. If it looks good, then he/she buys.

If they've already shipped it, there's not much they can do, right? Don't think they can stop the shipment

 

It doesn't matter if it's shipped or not. A contract is a contract.

 

I thought his post was rather interesting as well. A percentage is somewhat misleading: For all we know sales went from 4 on one day to 5 the next.

Imagine how high they'd skyrocket if Dell didn't pad the machine's price by 30% and offered 128/256/512GB options.

What's worse is that the machine is still in beta testing. Publicly, mind you, but still a prototype in progress. I guess all those who were begging Bill to get on that list of pre-sale testers like Downlinx finally got their wish.

 

Is there any advantage to ordering from the consumer site instead of business? Can anyone order from the business site?

 

I own and like Dell computers, but I have to say "listening to the customers" is not the same as "asking the customers to find product problems." It's strange to have someone like Bill to take his laptops home and conduct "tests."

Imagine spending around $2000 and then going "yay!" when a BIOS update is released ("very quickly") or when you're asked to open up your machine to try out a different device ("for free").

Dell can copy the look, but not "the whole experience." Not yet.

 

As far as I know, anyone can order from the business site.

 

The smart play for Dell is to extend the "hassle-free" return policy from 21 days to say 60 days from at home delivery date.

Never will happen.

Surprise us dell!!

 

Seriously. Where would all of these early-adopters be if not for Bill helping them out? And his doing so is the exception, almost a clever, online PR bandage, not the industry norm. You know Apple doesn't do anything like this, probably because they don't feel they have to. They don't allow their employees to communicate with the public before a product launch or hold their hand afterwards. Heck, they don't even allow their employees to have reflections.

 

Oh, it seems to be the norm. It's called "outsourcing" (the QA department).

Repeat: I adore Bill.

 

What? I didn't hear that. J/K. I'll let them know.

You seem upset with Dell. I'm glad you've found a release. I hope you enjoy your purchase of a competitor product and wish you the best.

Perhaps not the whole experience just yet, but I think if you are intimating Apple has no issues after product release, you have a conveniently selective memory. Luckily we have Google for that.
Hey Apple, you're holding it wrong -- Engadget
Some Apple Retina display MBPs suffering from ghosting - Neowin
Installing MacBook Pro 13" Unibody Early 2011 Heat Sink - iFixit <-You have to open up a Macbook to fix a bad paste job?

I'm not trying to say we're better at anything than Apple (even though in many areas we obviously are), except for the fact that we talk to our customers openly, and we listen to them. We don't always do what they want, but at least our CEO doesn't tell someone they're holding their phone wrong to cover up a bad antenna design.

 

I am not an Apple zealot. And no need for the links.

Just get the thing to work, please.

 

Was not accusing you of fruit zealotry. Just saying for the sake of your argument, which was essentially "Dell releases products with issues and Apple does not," that you were leaving out some facts about their product quality.

 

Please teach this to Dell employees in other countries! In Italy we definitely need blu-ray and 128GB mSATA option!

 

Bill, thank you for taking the time to answer questions, you are the exception to the rule. Today I decided to buy the xps15 (with 512 ssd).

 

Dell-Bill_B, a little of topic but I was trying to buy XPS 27 (all in one) and for some reason the i7 version is available every ware around the world but not in the UK. We have only one very basic version without even a TV card which may be suitable for office but not for home users. Thanks.

 

The sheer level of communication that this forum has with a Dell Representative, and to see this representative give a smackdown of facts really changes my perspective of the company.

I have owned a 2008 MacBook and a recently returned 2012 13" MBP. Both models have been a giant PITA to me due to the sheer number of issues I have faced.

I'm watching this thread with interest! If these XPS issues get resolved as I am seriously considering picking one up!

 

Hey ejl1980, can I ask to repeat, if it's possible, the first test?
Because in log file there is only log of HD4000 instead of GT640m.
I would see if without push to 99% CPU setting what happen to GPU.

Second test is not a correct proof the CPU go stable at 2.1GHz, because
blend test in prime95 it's not a severe test for CPU like in place FFTs
Unfortunately although blend test setting is selected in prime95, GPU throttling is intensive...
GPU starts @708MHZ and 1000MHz for graphic memory and after few minutes go to 135MHz and 202MHz...

 

Mac, there are already reports that during game (civ 5) now is the gpu that throttles, this bios is not really a solution, even bill already stated that if you want a computer that doesn´t throttle, the xps isn´t for you.
doubt there will ever be a solution.

edit:
there is maybe an alternative solution.
1. Using the old bios that didn´t throttle the gpu
2. using throttlestop and uncheking BD PROCHOT to stop the CPU throttle.
Do it at your own risk

 

I'm completely agree with you, but I am curious to see if the throttling of the GPU is so strong as 99% CPU usage is set.
In my country in this situation we say "The blanket is short"
In BIOS A04, when are in use both CPU & GPU, it is very probable CPU throttling.
In fixed BIOS when are in use both CPU & GPU, it is very probable GPU throttling.
I read report on CIV 5, this user is forced to use a fps limiter to don't push GPU in throttling so he can have a better gaming experience

 

Ok FFTs, and what settings on furmark? My day got busier than I expected and havent't gotten to test anything yet.

 

FurMark setting: 1280X720 and Burn-in Test, don't go over 15 minutes.
I guess 10 minutes is enough.