No "Complimentary" accessories with xps m1530

My XPS M1530 arrived around the 26th of September without the "complimentary" protective sleeve, earbuds, and leather cd portfolio.

I sent an email to the sales team at Dell inquiring about these items and this was their response:

"I would like to inform you that all the missing parts you have mentioned in your e-mail are the complimentary items. They go along with the original order in case you have not received them I regret we will not be able to resend them."

Does this make sense? If they go along with the original order then doesn't this mean that my order is incomplete? I feel cheated!!!!!!

Any body else experience this? If so, were these items "resent"?
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*On a different note: I love this machine. Definitely capable of running my Adobe CS3 Sofware.

Interl(R)Core(TM)2 Duo T8300 @ 2.4GHz
250G HD @ 7200 rpm
4GB, DDR2, 667MHz
WXGA+ TrueLife LED LCD (incredible screen. This upgrade is a must!!)
256MB NVIDIA GeForce 8600M GT

 

Hey thar..
LOL at Dell...that didn't make any sense to me..but to cause potential further confusion for the consumer.

I was under the assumption that the *promo* for these ended several months ago...I know from reading the forum..some peeps's are receiving some the of the *accessories*, the majority not.

Here ia good thread for you to check out about the accessories.
Dell XPS Accesories
http://forum.notebookreview.com/showthread.php?t=276220

You, could go back to Dell with your e-mail that you received, and advise that the e-mail you rec'd ~ caused nothing but more confusion, and dissapointment! And, see what happens? Who know's...maybe they will send you a gift card, or something.

Oh, congrat's on your new lappy


Cin

 

yea i emailed them and they distinctly said they werent complimentary and i had to buy them myself so yea dell doesnt know what they are doing

 

Hey. I received my Dell also about 3-4 weeks ago. I didn't get the leather case that holds the restore CDs and manual. I did however receive everything else. Dell should really do something about your issue. I understand that the leather CD portfolio could probably be "complimentary," but the earbuds and sleeve should come standard. And if you did pay the full price on their website for it, you should really complain. If all you received is pretty much the notebook itself and the media remote, then you're at a loss there.

 

The only thing I did recieve was the notebook and remote. I really don't care about the earbuds, but I would like to protect my manuals, cd's, and notebook. After all, it is obvious in the packaging that there is something missing; (uhm, looks like a cd porfolio could fit in that space).

What really bothers me is that I wasn't notified, upon ordering, that these "complimentary" items may or may not ship. Or that I wasn't given the option to at least purcase them.

Sounds like the Dell team is happy with just shrugging their shoulders and saying oh well.

 

It was a smart stunt by Dell, fooling people into believing they will get the same by never acknowledging this promo to the public. In fact, none of the video reviewers knew that it was a promo. It wasn't stated on the invoice so they just assumed that it came included as a complimentary "thank you" for buying their top-of-the-line notebook. It was a small factor for me, but a factor nonetheless for choosing the XPS over another notebook. I am disappointed by the way Dell handled this.

 

Take the email you received, call Dell..ask for a Supervisor or your rep..and explain that you are confused, *with the e-mail as nothing was received*

And, that you would like to know what they can do for you, to make you a satisfied customer. Theres a chance they may do something to make up for what happened...


Cin


Cin

 

I received nothing extra with my just received M1530 (except discounts! ) and don't really care about anything except having a light duty sleeve. I have a Sumdex for my Dell 700m (12.1") which works well and likewise will order one for my M1530 once determined if it will comfortably fit with 9-cell battery (anyone have one of these who can comment? http://www.ebags.com/sumdex/digipod_153_compact_computer_sleeve_15_4/product_detail/index.cfm?modelid=100851

 

In my packaging, there looked like an empty space too for the leather binder portfolio to fit it; yet didn't receive it. I was told before that the leather binder only came wth the first few batches the preliminary months of release, as seen on many Youtube vids. But correct me on that if I'm wrong.

However, being deprived of the slip-in case is quite a big issue. You mean your notebook came in a piece of plastic??? Tell Dell it was a smart move shipping it without it package in the protective sleeve.

 

keep complaining until they send it. they're in the wrong and sometimes the only way to deal with these situations is persistence.

 

Update. After calling and being transfered to 7+ different people, I finally talked to someone who was willing to help me out.

They will not be able to send me the items I called about; protective sleeve, cd case, and earbuds, but they are willing to give me $60 credit towards the purchase of my choice from the Dell website.

I'm satisfied and a happy owner of an M1530.

 

$60 seems fair, depending on how long the credit lasts, it's probably best just to use that next time you want to buy a computer from them.

 

I got my xps 1530 about a week ago (Ireland). It arrived 3 days after ordering so I was pretty happy (thats pretty **** quick) - only things included were the restore dvds, remote (both required to be included) and an xps case.

It's not a carry case (as in strap and pockets) but not quite as basic as a neoprene slieve. Its more rigid and looks quite nice. So I was wondering, Are the other extras really worth the effort to get?

I paid around 1500 euros or about 2200 dollars (ordered from rep over the phone)

And If I tried I'd prob be able to talk the rep into sending the bits, Just wondering are they worth the time and effort???

 

Well, same for me.. and to be honest I dont think its *all that important* for you to have those extra things, to enjoy the system..

I did ask though, but they said they didn't have the accessories anymore (even in June/July, comm. through email, but don't know about right now though!).. but as I said, those extra accessories like the micro fibre cloth, the CD case and stuff, IMHO, aren't worth the time n effort.. I don't have them, and I don't even notice or feel that I didn't get it.. and for sure, I didn't feel it was worth the time n effort..

 

I didn't get anything with my XPS M1530 except for the ExpressCard remote... it's not that big of a deal, I already have a laptop bag and a set of headphones etc.

 

yea i dont care too much about the accessories except the carrying sleeve just cause i dont have any case for it right now so itd be nice

 

At the end of the day it really is no big deal, but when I'm making a $1,600 purchase I'd like to protect it. I felt cheated because I had spent some serious time researching my options before deciding on the M1530. The reviews that I've read from respected companies all mentioned that it came with a protective sleeve, cd case, etc.. so when I didn't receive these I felt cheated.

For those of you who wonder if its worth the effort to at least be compensated for "missing" items, I say it is. I received a $60 credit towards the purchase(s) of my choice from the dell site. This could buy be an inexpensive sleeve, bluethooth mouse, or other accessories that just my be worth it.

 

Ah you didn't get the carrying sleeve too? At least try to ask for that.. I got the sleeve.. just didn't get the earphones, micro fiber cloth (I have lots of them anyways!!) and the cd case (again I have arnd half a dozen CD case with me, and those just fit in well!)... anyway..

 

I originally asked for the sleeve, but was told that they no longer carry it; the reason why they are giving me a $60 voucher. Don't think the sleeve is worth that much so I think I got a deal.

---------------------------------------
Interl(R)Core(TM)2 Duo T8300 @ 2.4GHz
250G HD @ 7200 rpm
4GB, DDR2, 667MHz
WXGA+ TrueLife LED LCD (incredible screen. This upgrade is a must!!)
256MB NVIDIA GeForce 8600M GT

 

Thats nice... though I really don't know the value of the sleeve, I still feel the sleeve I got was of the highest quality.. been around 5 months since I got it, and its been great even with frequent use... anyways good for you.. what are you planning to use the 60 usd for??

 

yea i am gonna try that, what did you guys say to the customer service reps to finally get them to work with you? Im assuming im gonna have to call cause email hasnt worked, did you call dell general csr or the xps specific number?

 

i didn't get the earbuds, cleaning cloth or cd case which was a let down but i think it might have had something to do with ordering through dell (uk) business section. Any ideas? I've had this for a while now so it's getting pretty late to do anything about it.

 

Just call the XPS premium customer service # and complain..

 

It's because you're in the UK like me. We get the worst deal of the lot. I bought my XPS M1530 in May and received nothing. I phoned, emailed, even wrote to head office and was constantly told that they no longer give these items out. When I drew their attention to this site and the inconsistencies between orders they basically told me I was lying and then ignored the next email I sent them. I gave up in the end.

 

idk id say its tied between UK and US getting worst deal, a lot of people here are getting nothing at all now too and having trouble getting any compensation, i hope i am lucky enough to at least be satisfied.

 

For those that didn't get any freebies, What did the laptop actually come wrapped in?

I recieved the case with mine, as in the laptop was asctually inside it when it arrived, with no other plastic wrapping or bubble wrap - So just wondering if yours didn't come with a case, was it merely stuck in the aeroboard as is, or was there something different.

The reason I ask is people seem to be referring to both a case and a sleeve, and I'm wondering are there two different ones going around.

(The case I recieved was a hard felt lined plastic meshy product, whereas I'd view a sleeve as a very flexble foamy type of case with no real rigidity of its own.)

 

mine came with no sleeve or case and it just had the regular idk how to describe it, plasticy paper wrap that most laptops come wrapped in with the aeroboard around it.

 

This is what is going to happen. You will call and tell them that your purchase was shipped with some items missing. They will ask for your order number, service tag, etc.. and then they will tell you that these items are not listed on your order. They will apologize and say that there is nothing they can do.

Now is your time to make your case. You tell them you did not question the sales rep or your order confirmation because you thought that they were included in the purchase of this high end computer. You tell them that you did your research before deciding to go with Dell and drop $thousands of dollars on this machine. Tell them that during this research, reputable research companies/magazines mentioned in their reviews that this high end computer came with sleeve, earbuds, cd case, microfiber wipe and that this played a role in your decision to go with Dell.

Tell them that your sales rep or Website never mentioned that you may or may not get these items. That you feel that you were misled.

At this point they will transfer you to someone who can help you. Most likely you will be transfered 6+ times and each time you will have to repeat yourself. At this point tell them that you want to speak with a manager. That you are tired of being transfered.

The above was basically my experience. I truly was under the impression before making the purchase that these items were included. I did felt misled and cheated.

With a little persistence I came away with a $60 voucher that, in my opinion, was fair. The item that I was most upset about not receiving was the sleeve. I'd like to protect my investment. And now I am able to purchase a sleeve and a bluetooth mouse with the $60.

 

thank you very much, i too did research before purchasing this and was expecting those items, especially the sleeve for the same reason as you. I am gonna do what u say and hopefully i can get the sleeve or some kind of money compensation.

 

It does seem that a few of you are expecting to get something for nothing.
Obviously to promote the range a sales incentive of these items was made in addition to the laptop.
So, Sales and Marketing would probably have ordered say, 30,000 kits. (I do not know how many, just a figure)
After these 30,000 laptops were sold, the kits would be used up.

Now farther down the line, because of this sales incentive those of you who have now bought your laptops expect to get for free what was originally a marketing budget item. You seem happy to stiff Dell for $60 extra, yet you have got what you paid for, namly a laptop, you have not paid for a sleeve, ear buds etc.. in fact I would imagine that the original 30,000 laptop purchasers paid more than you for their laptop and "free" sales incentive items.

Be happy with your purchase. Why does everyone in this day and age want to stiff everyone else for goodness sake!

 

you're honostly gonna defend dell? Most people including popular reviews by actual businesses who had received the laptop with items and even reviewed it never mentioned even knowing about any special deal, its been said all over the place that they are complimentary items for buying such a high end computer which makes sense. Dell loves to treat its customers poorly in every way possible, dont defend them. Especially since Dell hasnt been keeping the story straight about this even, some people theyve said o sorry and given the items to and some they say tough luck its a promotion and some they give gift cards which i think they should do at least, and i highly doubt those people paid any more when they got the items, they paid what everyone else would pay, it just happens that people have coupons and other deals to get the laptop cheaper, has nothing to do with lack of a promotion of items anymore.

 

I agree Face Jones. Dell should have made it clear to customers that these were temporary promotional items. If I would have known I would be fine with what I received. Another mistake they made was to use packaging that suggests that there is something missing; there is an obvious space reserved for the cd case.

Dell needs to be upfront and brutally honest with their customers. It may be a little frustrating to work with them, but from my experience they eventually do try to please you.

I would buy from Dell again. Next time I know to ask a few more questions during the sales process.

 

My m1530 didn't come with any accessories either...
what sleeve can i get for the m1530 with the 9cell? what do y'all reocmmend?

 

Please don't cross post, Mate Thanks...

Look here > http://forum.notebookreview.com/showpost.php?p=3999823&postcount=190

 

You have a go for "defending" Dell as if thats bad.
Of course the first few models had the sales items in with them.
People have said that the sales promotion parts are not on their orders, yet they still seem to think they are owed them or are entitled to extra cash. Its quite pathetic really.
Packaging is designed to take all forms of parts so of course its going to have areas without things in them. the top cases are always large with lots of space. Perhaps you should demand financial payment for this as well!

You got what you ordered. Live with it or buy another laptop with these extras as standard from another manufacturer. Now who would that be??

 

Oish....

I'm sorry alot of peep's didnt get their *complimentary accessories* with their 1530's...but that promo was offered when the XPS first came out!

Some peeps, are still getting *bits and pieces* here and there.

Honestly they are just extra accessories ~ Things you can pick up not too expensive online, or at your local B&M store

What everyone should be concerned about is that their 1530 they received, is in good working order..and just ENJOY it!

After all, that is why you ordered the lappy, not for the *accessories* right??? But for enjoyment and uses of the 1530!

Sorry, those are my feelings...don't be too angry!


Cin

 

Send me proof of where it is stated that these are "promotional" items and I'll be more than happy to take the "monkey" label. Otherwise what is really pathetic is bending over and taking it because one doesn't want to go through the trouble of being compensated for what they believed where standard items. Items that may have played a role in the decision to go with Dell over other brands.

How else would you explain the countless posts and other threads on this forum about missing items. Obviously it is not made clear by Dell that these items are temporary. You must be the only one who got the "promotional items" memo.

At the end of the day these accessories really don't take away from enjoying your lappy. The effort one makes to inquire about these items is all about principle.

 

I definitely have to agree with this. This whole thread is just ridiculous. As long as you are getting the items that you paid for and that are on your invoice who cares about the extras? If your laptop arrives and works well, be happy and move on with your life. Getting bent out of shape over some extras that there is no guarantee that you will get is sad. Dell is not McDonald's; you aren't going to get a toy with every Happy Meal, get over it.

 

The only problem I have is that Dell didn't say that the item would be included. I personally wouldn't expect a company to give me free stuff. Granted if i just really wanted them I would call and ask, but in general If i pay for something I get it and it works im happy. I kinda equate this to the people who purchased an ipod phone when it first came out then complained when the price was lower a week later. If i purchase something at a price then it changes I personally don't complain because I made the personal decision to purchase the product at a certain price that's what i should expect.

 

It's pretty basic....if you received the *extras* consider yourself lucky.

If you didnt, then be happy with the notebook you just invested a nice amount of money in. That should be the main enjoyment.

If, you want to pursue what you think you should've received..call Dell!

I think Atbnet, summed it up extremely well


Cin

 

most people ive talked to who got these items said they didnt appear anywhere on the invoice and where in no way shown to be special deal items, which is exactly why everyone rightly assumed they came with the XPS, cause there was never any speak of them with the order they had just always been there until now, and it seems pretty convenient for dell that now that the current xps line is coming to its end that NOW they stop sending the items and say o its just a deal thats over, thats jelly beans to all the other people who purchased the item, and i really dont give a cute bunny tail about any of the items so dont even try to talk like you know the kind of person i am, i was really only hoping for a sleeve seeing as i decided to wait on buying a case for now if i at least had that that was supposed to come with it. As others said i will probably still buy from Dell but this issue plus other customer service problems they have make it quite hard.

 

If they aren't on the invoice then you should not be expecting them. If they are on your invoice then you have every right to expect them. Just because someone else got them, does not quality everyone else to get them as well. Dell ships millions of notebooks a quarter, and to expect them to throw in $20 to $40 in free stuff is ridiculous because that quickly amounts to tens of millions of dollars in lost profit. I guess if your time is worth less than these freebies go ahead and waste your time on the phone with Dell.

 

I agree with that.

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Anyway, it's true that one shouldn't expect to get the freebies as they aren't listed on the invoice. But you can't really complain about the customers that are wanting it now -- the reviews and YouTube videos which a lot of people watch before making their purchase very often displayed all the freebies that came with it. Dell never explicitly stated these items as a limited time offer, and never listed or made any mention that these items were promotional or even included. That is where many people get confused. Even the folks at Dell for some time. I say, if the freebies tided you over to purchase the XPS m1530 over another comparable notebook, ask Dell nicely for it. It's their fault for not making it public.

 

and thank you psygyn i do agree with you too, and to me after watching a lot of video reviews and seeing the nice items it did add a point or two onto the xps at a time when i wasnt sure what i wanted, and i have no intention of calling dell and immediately yelling at them for lying to me, i believe you must be polite, if i was them i wouldnt help anyone who was just gonna immediately hug me out anyway. Its dell the company that is doing it, its not the reps fault who happens to take your call.

 

I'm not about screwing the big man.. I just didn't like the fact I was lied to. I could care less about $60 worth of "free" accessories. But Dell Sales Reps have consistently promised these complimentary accessories to their XPS customers (even after the supposed "promotion" had finished), and when our product arrives, surprise, no accessories.

Think of it this way - you go buy a brand new car at a dealership, and they promise to throw in a bottle of that new car smell stuff and a portable vacuum cleaner. These items won't really affect the quality of the car or your satisfaction with it, but you would be a bit upset if when you took your car home and look around for the items they weren't there. You call to ask and they tell you "oh we don't know what you're talking about, sorry we can't do anything about it". Would I be upset I didn't get a vacuum cleaner and some air freshener? of course not. I'd be upset that I was lied to.

Now, I LOVE my XPS 1530, and I didn't buy it for the accessories, but it would be nice to be treated like a premium customer when buying a premium system.

 

All the units sent out for reviews came with all the accessories and all the youtube user videos came with all the accessories. Basically they were shipping the accessories from the time they first came out until just about two months ago. They set a precedent by sending out the accessories all this time and then just yanked them with no disclosure. There is lots of case law that deals with this. These people that don't have a problem with it are the same people that probably think all these CEOs getting multi-million dollar bonuses while they cook the books to make their companies look fine right up until they collapse and stockholders loose all their money is fine too. So what if you ordered a new car over the internet and it arrived and it didn't have any hub caps, spare tire, jack, or antenna for the radio. Would that be fine? I mean after all they aren't listed on the invoice in most cases right. I mean who cares that cars have been coming with them all these years. That doesn't mean they have to continue providing them right?

 

Really? I'd like to see you sue Dell over 'extras' that were never guaranteed. Also, I highly doubt you would buy a car over the internet without inspecting it. If you did, you deserve to get ripped off.

 

he just said sales reps were guaranteeing them when people would order them so how are you saying they arent guaranteed? and Dell has been sued for these types of practices before, not about this accessory stuff but other things that they have lied about and didnt come through on and they have lost and had to pay cause of it.

 

If it isn't on your invoice there is no guarantee. The Reps can say anything they want, unless you get it on paper it won't hold water in court. Go ahead and sue them and get laughed out of court.

 

just cause the company CEOs arent promising it doesnt make it any different. A sales rep who promises items is doing it so while representing the company, even if the sales rep is wrong the company has an obligation to follow through on this and discipline the workers on what should be promised and not. I had a case of a laptop return at Best Buy where the sales rep who was trying to sell me the laptop said they no longer had a restocking fee on opened laptops within the 14 day return policy, and i questioned it a few times to make sure because it sounded odd but he assured me it was a new policy, and sure enough a few days later when i was going to return the laptop only to buy a more expensive one there on sale the manager refused to let me return it without paying the fee and even called me a liar, this is bad practice. Luckily when i complained to corporate the person did reimburse me and said there was no reason the manager should act like that and that they should have honored what the employee promised me just as dell should be doing. No one here is trying to milk dell out of anything, we just want satisfaction for what we rightfully deserve.