No "Complimentary" accessories with xps m1530

The employee was a moron, their policy is posted on the wall.

 

U may be right, either the employee was a moron or he was lying to make a sale figuring i wouldnt find out anyway, but he is still a rep of best buy, and he would know of any new changes in policy before i would. it doesnt matter what the wall says, a living rep should have the most up to date information and what he tells you it what a customer should trust.

 

and im not saying policy should change because he tells a customer its different, but it is to no fault of the customer to believe a person who's job is to sell computers at best buy, the company should hold up to what its reps tell customers and then discipline the rep accordingly.

 

Well they definitely need to learn to spread their information effectively to their CSRs.. This is actually the second time I've encountered such problem with Dell. Except, the first time it was regarding Dell's -now discontinued- line of PDAs, the Axim. Dell promised it's customers an OS update to Windows Mobile 5, and in the middle of development they stopped and left everyone stranded with an older WM version, which lacked features such as persistent storage crucial to PDA users. I had lost all my information too many times and it was a necessary update for me.

Anyways, to make a long story short, I obviously complained about it, and after a week of dealing with customer service, they replaced my unit with a higher model that included WM5, but it was such a hassle.

I know it's a different scenario, but not entirely. Dell obviously has a major problem in making empty promises. Then after they make the mistake, it is a mission to have it corrected. This says something quite bad about Dell's CS.

On the other hand, I am an IT Director, and we have an account with Dell, in which we purchase the majority of our workstations through them. Their Business support is COMPLETELY different. I have NEVER been promised anything more than what I receive. It also never takes more than one or two calls or emails to have a wrong order or a missing item corrected. Apparently they have much better communication within the business unit. If they tell you something will come with the order, you better believe it's there.

 

Since this thread has deteriorated into personal attacks and bickering, it is now closed.