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    No processor in my recently shipped XPS 17...

    Discussion in 'Dell XPS and Studio XPS' started by Sonnie Parker, Jun 7, 2011.

  1. Sonnie Parker

    Sonnie Parker Notebook Consultant

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    I can only humor at the fact Dell left out the processor in the XPS 17 that I just recently ordered.

    I got it in on Thursday (June 2) and after turning it on... got 7 beeps repeatedly, but nothing else. Phone support diagnosed it as a bad motherboard and sent the tech out. He arrived a little while ago to learn there was no processor in the laptop. However, strangely enough, there was an indention in the heatsink glue indicating there was at one time a processor used with that heatsink. There were also several missing screws in the motherboard, of which the tech marked. Must have been a bad day for whoever put this one together... and it proves this computer could not have been tested after assembly.

    I opted for a replacement instead of continued repair. Maybe I will be more fortunate with the next one.
     
    Sonnie Parker, Jun 7, 2011
    #1
  2. Rick 64D

    Rick 64D Notebook Consultant

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    You didn't order a refurbished unit, did you?

    Are you the "Home Theater Shack" Sonnie?
     
    Rick 64D, Jun 7, 2011
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  3. Sonnie Parker

    Sonnie Parker Notebook Consultant

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    No... a new one.
     
    Sonnie Parker, Jun 7, 2011
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  4. Tsunade_Hime

    Tsunade_Hime such bacon. wow

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    lol that cracks me up. Hopefully you get some sort of compensation for your time.
     
    Tsunade_Hime, Jun 7, 2011
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  5. ClearIzzy

    ClearIzzy Notebook Geek

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    Damn must of been the guy or gal's last day or something when he built that computer. Hopefully you'll get that all sorted out.
     
    ClearIzzy, Jun 8, 2011
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  6. adi9

    adi9 Notebook Enthusiast

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    How come you could hear the 7 beeps without a CPU inside ? The CPU is the one who does the checkings and triggers the beeps. You may have other component missing...
     
    adi9, Jun 8, 2011
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  7. Sonnie Parker

    Sonnie Parker Notebook Consultant

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    I am not sure why, but it was happening. We did not notice anything else missing, but I am getting a replacement unit sent instead of trying to repair that one.
     
    Sonnie Parker, Jun 8, 2011
    #7
  8. Rick 64D

    Rick 64D Notebook Consultant

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    Those were probably the BIOS beeps. You don't need much of anything working for those beeps to tell you what's wrong.
     
    Rick 64D, Jun 8, 2011
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  9. adi9

    adi9 Notebook Enthusiast

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    BIOS is just a flash memory chip.You need a CPU to execute the code from it.
     
    adi9, Jun 8, 2011
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  10. Baraja

    Baraja Notebook Enthusiast

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    Someone take out his CPU out of his XPS 17 and check if it beeps or not :p
     
    Baraja, Jun 8, 2011
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  11. tsktsk

    tsktsk Notebook Enthusiast

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    Wow, that just screams quality.
     
    tsktsk, Jun 8, 2011
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  12. knaff

    knaff Newbie

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    Missing screws, missing CPU ??

    Somewhere along the line, someone has taken your laptop apart and stolen your CPU.
     
    knaff, Jun 8, 2011
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  13. Nigel8600

    Nigel8600 Notebook Evangelist

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    I'm curious, what CPU was it? Top of the line?
     
    Nigel8600, Jun 8, 2011
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  14. ray4jc

    ray4jc Notebook Evangelist

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    What I find most interesting is that the heatsink had been used.....
     
    ray4jc, Jun 8, 2011
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  15. ahains

    ahains Notebook Enthusiast

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    This kind of stuff is generally part of the Power-on self-test, which is handled by the bios (I believe in the northbridge) rather than the cpu.
     
    ahains, Jun 9, 2011
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  16. adi9

    adi9 Notebook Enthusiast

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    Trust me, you need a CPU to POST. The northbridge does not have any processor inside.
     
    adi9, Jun 9, 2011
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  17. VivienM

    VivienM Notebook Enthusiast

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    I sent a link to this thread to a friend, and he pointed out something that seems quite likely. i.e. the laptop likely left the factory with a CPU, but somewhere between the factory and the OP, somebody took the CPU out.

    If I was Dell, I'd start looking for carrier employees who sell CPUs on eBay, not rogue employees at the manufacturing plant.
     
    VivienM, Jun 9, 2011
    #17