O man... I am going to return my laptop... please help out by answering my questions.

I just bought and received the XPS16. I will be returning it for two reasons: 1) the fan stopped working within a few hours. 2) Everyone was right when they told my noob behind that 6gb ram was too much for me ( @ Texas). Please answer my questions to help make my experience easier, more comfortable, and more successful.

1) Who do I call up? The original rep. who sold it to me or some other customer service sector?
2) Do I have to pay for the shipping and/or restocking fee even though my claim for returning it is that the fan does not work, which is completely dells fault(obviously I am not going to tell them that I bought a extra 2 gigs of ram)?
3) I also bought the extra 9cell battery, and I am planning on returning that too(so when I order a new XPS16, I can be "offered" that battery for free). They won't give me an issue for returning that also, right?
4) As aforementioned in question 3, I am obviously planning on ordering a new one because quite frankly, it is the best laptop I have seen(albeit I haven't seen many). Now, how long after I called dell to tell them I am going to return it will I be able to call up Dell and negotiate with a rep. again to order a new one? Do I have to/should I wait until I receive back my money from dell for the original laptop?
5) Overall, will it be a easy and hassle-free process and how long will it take for me to return it and order a new one(I most certainly need the laptop by or before August 20th and no later)?
6) Also, can they offer that they just exchange it for a new one? Can they say that they will just fix the fan? If they do that, can I ask them for a goodie a two for my troubles, such as a year extension on my warranty?


Any other information and advice with be really helpful also.

THANKS a lot. I will really appreciate all the help.

 

Why not do a system exchange for the win ?

no restocking fees and no charge to ship your computer back to Dell

 

Sounds like a bunch of questions best asked of Dell customer service, of which there are umpteen links everywhere.

 

Personal opinion, depending on your country is that August 20th would be touch and go for a new order, Mine took 2 months from order date. How long did your first one take to arrive?

Is there such a thing as too much ram? Unless you you are planning a cheaper order why not keep it - if your not already running 64bit it will come in useful when you do.

Does your fan come on at all? What temps is your system hitting? because my fan doesnt come on that much pretty much only when I am gaming. (although it probably comes on during bootup i cant recall)

 

Don't even bother calling Dell and ask them for help !
You will be forwarded to some woman in Pakistan/India with accent OR they'll say "I don't know"
And the best part is That you have to pay for this ""service"".

 

Hey,

You have 21 days from date of *invoice* for a return (refund), or *new* replacement with Dell.

Here is return information:

http://support.dell.com/support/top...care/returns_entry?c=us&l=en&s=gen&~ck=anavml

Also:

Though, it doesn't happen often...

Get started on the return or exchange process pronto! And, no you do not need to go thru your Original rep to do this!

Cin...

 

Guys, thank you all. IT was on powersave mode!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! O MAN!!! LOL!

but thanks for all yall concerns!

 

Glad you're issues are resolved. Dell is helpful sometimes depending on who you get =\