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    Online chat support for xps

    Discussion in 'Dell XPS and Studio XPS' started by chemman14, May 13, 2011.

  1. chemman14

    chemman14 Notebook Consultant

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    So apparently it is closed indefinitely?? Frustrating...
     
    chemman14, May 13, 2011
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  2. Straphanger

    Straphanger Notebook Consultant

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    That's strange...I just used them the other day for warranty service.
     
    Straphanger, May 13, 2011
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  3. chemman14

    chemman14 Notebook Consultant

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    looks like more mis-information by the phone support...It took me 3 people for them to tell me that it is an issue with my system and not the chat lines. Wonder how long this will take to get resolved
     
    chemman14, May 13, 2011
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  4. storm45

    storm45 Newbie

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    lol i made a complaint to them about the online chat a few hours ago via email. Good riddens, they misinform you anyway!
     
    storm45, May 13, 2011
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  5. chemman14

    chemman14 Notebook Consultant

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    well now apparently its down from a routing issue??
    can anyone else please test and see if they can get it? these s right now...
     
    chemman14, May 13, 2011
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  6. chemman14

    chemman14 Notebook Consultant

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    apparently its everyone in the employee purchase program cannot chat. It has been a problem for 6 months apparently
    F this
    edit: xps l502x
     
    chemman14, May 13, 2011
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  7. Gotoma

    Gotoma Notebook Guru

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    I haven't been able to access the chat directly for awhile now. However if you go to email technical support, there will be an option to chat with technical support instead. If go that route it works. However it has to be during the chat hours which I believe is like 9am-10pm CST.
     
    Gotoma, May 15, 2011
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