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    Order past EDD, what should I do?

    Discussion in 'Dell XPS and Studio XPS' started by f0cu5, Jun 11, 2010.

  1. f0cu5

    f0cu5 Notebook Geek

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    So my Studio XPS 16 with 720QM, Full HD WLED, ATI 5730 still has the EDD of 10th June, which was yesterday, but it's still in production

    So I called them up and asked them about it, and I got 3 different answers from 3 different people:

    - My order was received (which clearly is not since the online status still says 'In production')

    - My order is delayed about 1 MONTH (July 13), which does not seem right

    - I should receive my laptop in the next 2-3 business days (this seems right)

    So, hopefully it's most likely the 3rd answer that I got from the same person I put my order through.

    Regardless, it's still past the EDD, what should I do?

    P.S. I'm from Canada, if you were wondering
     
  2. wetcardboard

    wetcardboard Notebook Consultant

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    I was told the same thing (backorder AND it should meet the original EDD by different people). My EDD is still 06/14 but there's no way Dell's meeting that, the unit hasn't even shipped yet. I was told no later than the 16th of June by my sales rep. I have a funny feeling we'll be waiting till July though (also in Canada btw).
     
  3. jason1214

    jason1214 Notebook Evangelist

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