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    "Our records indicate that chat is not available for your product model."

    Discussion in 'Dell XPS and Studio XPS' started by computernerd, Oct 7, 2009.

  1. computernerd

    computernerd Notebook Consultant

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    That's the message I get when I enter my service tag and try to initiate a chat on Dell's support site. Any idea why I'd be getting this? My system is definitely under warranty, as it's one month old.
     
    computernerd, Oct 7, 2009
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  2. flipfire

    flipfire Moderately Boss

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    Try calling up Dell support.

    Was the machine purchased from a different country by any chance?
     
    flipfire, Oct 7, 2009
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  3. computernerd

    computernerd Notebook Consultant

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    Nope, bought in the US. It's weird, 'cause I've used chat for this machine before and it worked fine.
     
    computernerd, Oct 7, 2009
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  4. flipfire

    flipfire Moderately Boss

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    Probably a glitch in their system then, unless you somehow entered the wrong details in.
     
    flipfire, Oct 7, 2009
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