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    Please Give Me Hope!!!(customer service)

    Discussion in 'Dell XPS and Studio XPS' started by robcope, Dec 27, 2011.

  1. robcope

    robcope Notebook Evangelist

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    I have read so many negative customer service threads that I think my head is going to explode. I just pray my L702X never needs service. Please post some good customer service stories? There have to be some.
     
    robcope, Dec 27, 2011
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  2. toronto

    toronto Notebook Deity

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    On both my own and when supporting friends' Dell's I've had reasonably good experiences with Dell Support. The thousands of people who are satisfied dont tend to post here as much. One whiner can drown out many happy customers.
     
    toronto, Dec 27, 2011
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  3. robcope

    robcope Notebook Evangelist

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    You are so correct and it makes me crazy that folks with good stories stay away. I had both great and bad experiences with HP support, but always resolved the issue in the end.
     
    robcope, Dec 27, 2011
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  4. Commander Wolf

    Commander Wolf can i haz broadwell?

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    I've never had an issue with support, though I've only used business support and through chat, so your mileage may vary.
     
    Commander Wolf, Dec 27, 2011
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