Please share your In-Home Warranty experiences with your XPS

I had a fujitsu lifebook notebook with great in-home service. When I called with a problem, a package was at my door next with replacement components and a technician arrived and repaired my laptop on the spot.
They would send a technician to my location where I was home or in another state.
This was great service.

How is Dell's In-Home service for the XPS?
Please share your experiences and any frustrations.

 

Had a motherboard and keyboard replacement about a week or so ago. Scheduled around my schedule and arrived on time. The technician was very personable and knowledgeable. Everything worked perfectly after the repair and he even decreased the temps on my nVidia GPU by cleaning/reapplying the thermal paste. The whole job was finished in an hour.

The only nitpick I had was that the BIOS that they load onto the new MB was the older A10 one, and I had to download the A12 from the website after startup, but that is a minor issue.

 

My first experience with On-Site service went well I too, had to have my motherboard replaced...and I could have it repaired where I wanted.

I chose home vs. work...more private, and not bothersome to others.

The Techn. came in the evening, to accomodate me! He was a really nice guy! He took really good care of my 1530, took his time, and gave me some hints..cleaned it up a bit..and was out of my house w/in 1.5 hours!

I have had no problems since the repair, nor would I expect to!

So, from me...Kudo's to On-Site Repair!

Cin

 

I've had experiences with 3 different techies coming to my home ...

1st one took 2 hours to replace a motherboard and when he left the plastic bit by the dual headphone jacks came off.

2nd one was very nice and took 40 minutes for a mobo replacement, talked and we watched the wimbledon ^^

3rd one came to replace the screen and totally ruined the laptop, he scratched it and made the keyboard flexy and made a massive gap in the bezel and so was issued a replacement..

 

I've been using Dell tech support for years. Until recently I'd say it was great. Right now, there are not enough techs in my area. So I've had to wait a week for someone to come for repair. This is unusual. Since June, I've had three different techs come to my house. Two were knowledgeable and fine. The third squished all the wires back so I had that hideous bulge people have talked about.

I learned from one of the repair people that they get paid by the case. So it benefits them to get through with your job as quickly as possible and get on to the next customer.

 

I've had my motherboard replaced twice and my media bar replaced once. One of the technicians was a bit of an idiot and had no clue what he was doing and this really put me off, he also left dent marks on the side.

The other 2 technicians were fantastic though and were very efficient, friendly and put up with my constant barrage of questions.

 

Just curious. How did you handle the dent situation?

 

I had one of the Samsung displays that was unacceptable. I had a tech come to my home and replace the display with a LG. Took under an hour and works fine. Only complaint was that it took 3 try’s to get the LG screen, but that's another topic in this forum altogether.

 

My first visit from a Dell tech was pleasant. He replaced the heatsink and fan with ease and was in and out in less than 30 minutes. The second visit for a motherboard and LCD screen replacement was a bit more troublesome. He took about an hour to replace both, but also left the expresscard slot a bit uneven which makes scratching sounds when putting in my remote, the bezel had a gap up top because of a wire sticking out, and the left side of the touchstrip protruded out.

 

I didn't it to the technician, but sorted it out via email when I got the media bar replaced.