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    Problem entering Spyder serial number on XPS 15

    Discussion in 'Dell XPS and Studio XPS' started by Davee58, Jun 25, 2011.

  1. Davee58

    Davee58 Notebook Enthusiast

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    I have spent the past two days setting up my nice new XPS 15, but cannot enter the serial number for my Spyder 3 calibration software.

    It prompts for Name, Company, and Serial number, the first two of which I can enter OK.

    But the Serial number is of the format 9999-AAA9-99A9-99A9 where 9 is a number and A is an alphabetic character.

    I can enter the numbers but not the characters, when I try I hear a ping.

    I have tried shift / caps lock / rebooted etc but am going crazy with this, anybody got any ideas?

    Thanks
    Dave..
     
    Davee58, Jun 25, 2011
    #1
  2. Davee58

    Davee58 Notebook Enthusiast

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    Ok, I finally found out why..

    The Spyder software comes with a serial printed on the CD.

    After entering the serial the software downloads an updated version of the Spyder software which requires registration and use of a NEW serial number, that NEW number is what I was trying to enter for the first software.

    Confused? I was... :D
     
    Davee58, Jun 26, 2011
    #2
  3. SAiLO

    SAiLO Notebook Evangelist

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    At least you got there mate!
     
    SAiLO, Jun 27, 2011
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  4. catalog

    catalog Newbie

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    Has calibrating the display made a difference and are you using the computer for photo editing? I'm looking at the XPS for photo editing as one review says the 1080p screen has a good colour gamut.

    thanks
     
    catalog, Jun 27, 2011
    #4