Question about custmer service

I never registered my laptop when I bought it. I have written an email I'd like to send about possibly getting a replacement (multiple things recently broke down like the J k mechnically doesn't work and my two USB ports are non-functional (non-driver related)) Anyways, I'm obviously under warranty but who should I send my email to and what information do they need along with it to verify that I am a 1st hand owner of my dell and that I'm still under warrant?

Thanks very much.

 

Hey!

If you purchased directly from Dell. Go Here, Go down to "Don't have and Account" click: Register & Personalize & take it from there After that you should be able to log in your Service tag number in your My Account information & use that when you contact Support!

Cin...

 

much appreciated Cin.

 

ok so i did all that and found the part where i can contact their customer support...but it wont just let me send the email i have already written (i explain alot of things in it). Any way to just email them directly?

 

Did you input your service tag and, did it take it under your account?

If, so you may have tried this link already.

You can try this form, don't know how far it will get you, it is for General Email Customer Service.


Cin...

 

chatted with an XPS person and he told me they cant replace my system...i walso wanted to upgrade my screen to 1080p and they said it wasnt possible either

 

What about fixing the issues at hand, that are in need of "repair"? Then, if they are still continual, at least you have it documented as being repaired by a tech /and or depot, and in your favor par replacement?


Cin...

 

What you have to do is troubleshoot and let them repair the problems as they see fit. If they fail to fix the problem after so many attempts or if the system is universally flawed or something, then the doors open for a replacement. "Upgrades" aren't possible unless you buy the parts and do it yourself, or Dell will sometimes do so as a special courtesy because of inventory issues or if a specific part of your laptop is prone to issues during repairs.

My experience is this isn't always a fair or easy process to work with even if you have legitimate issues. :/

 

As gaah mentioned they are sending a guy out to replace some parts...unfortunately im out of the country for a few months...ill be back in the states in december for a two week period...the tech will come at that time and fix it for me. There are several issues..many of which cannot be fixed by a simple "switching out" of the parts. For instance my lid when closed doesnt always put the laptop into sleep mode. This has resulted in some of the plastic on the screen getting "melted" it is not as bad as it sounds but it is still there.

Anyways-i wouldnt mind paying for the upgrade i just wanted the 1080p. the 900p looks great but i saw a 1080p and i could see the difference.

 

I didn't realize you were already in the works of having a Tech to repair (sorry wouldn't have suggested) :0 But, that is usually the start towards getting somewhere towards a replacement, (logged/attempted repairs/replacements parts).

If you don't mind paying for the upgrade, and that works for you. I hope that your issues are all resolved on your lappy, the sooner than the latter! : )

Cin...

 

The tip I have for you is that REPLACEMENT parts can be purchased on your own (maybe through Dell, and I definitely know third-parties sell them) and you have the right to have a qualified person make modification and upgrades as long as it doesn't cause damage. If damage occurs then it's your responsibility at that point, unless say you have CompleteCare/Accidental Damage protection insurance or something, which usually covers everything except for neglect/abuse/fraud. They do sell replacement LCD screens and stuff, although the 1645 LCD I hear is glued inside the plastic casing and it can be a pain to work with (dust and getting everything put back together cleanly and precisely can be difficult).... might try to buy an entire new hood with screen pre-installed. This is if Dell doesn't end up helping you out anyway.

Replacement/upgrade parts that you buy and install on your own are your responsibility to service and warranty, however.

 

I think ill wait until december and see how these replacement parts turn out...if they solve some but not all of the problems i could start pushing for a replacement system with an upgrade .