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    Quick question about XPS support

    Discussion in 'Dell XPS and Studio XPS' started by computernerd, Sep 11, 2009.

  1. computernerd

    computernerd Notebook Consultant

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    Will they ship you parts so you can fix things yourself? Or do they insist on a tech doing it for you? My screen bezel isn't flush and I don't want a tech fixing it and messing something else up in the process. I have a Studio XPS 13.
     
    computernerd, Sep 11, 2009
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  2. Les

    Les Not associated with NotebookReview in any way

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    Yes they will send you the part so you can fix it yourself....

    Happened with me... first with a hard drive and then my cover above the keyboard on my M1330.
     
    Les, Sep 11, 2009
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  3. Cin'

    Cin' Anathema

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    Yup, Les is correct! :D

    Next time I need to replace my keyboard...I shall be doing it myself! Anything fairly simple..I'd rather take care of based on my past experience with my local Technicians..(unless I can specifically get the last person I had before). ;)


    Cin...
     
    Cin', Sep 11, 2009
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  4. DemonicHawk

    DemonicHawk Notebook Consultant

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    Do you need to have a more expensive warranty for that? or does the normal 1 year return to depot allow that as well?
     
    DemonicHawk, Sep 11, 2009
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  5. computernerd

    computernerd Notebook Consultant

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    Confirmed. With a standard warranty, they're sending me a keyboard and a display assembly so I can replace them myself. They will send shipping labels for anything they want back.
     
    computernerd, Sep 11, 2009
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  6. Cin'

    Cin' Anathema

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    Great! It shan't be that hard..and you can always get the info' from dell.com if you need it! :D

    Cin...
     
    Cin', Sep 11, 2009
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  7. computernerd

    computernerd Notebook Consultant

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    Indeed. I won't have a problem, I chose my username for a reason :D

    Thanks for the speedy help as usual, guys :)
     
    computernerd, Sep 11, 2009
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