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    QuickSet "Not a supported system" problem finally solved !!

    Discussion in 'Dell XPS and Studio XPS' started by ekovalsky, Feb 22, 2011.

  1. ekovalsky

    ekovalsky Notebook Consultant

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    Tried to no avail installing Quickset on a XPS 1640 with Windows 7 x64. Always got a "Not a supported system" error. Running as administrator and in compatibility mode didn't work, nor did some other Quickset versions I downloaded.

    Long story made short - I bought my laptop with 4GB which was 2 x 2GB DIMMs, later I replaced these with 2 x 4GB G.Skills for 8GB. I thought maybe the installer had an issue with 8GB so removed one of the 4GB DIMMs. Same problem.... Then I removed both 4GB DIMMs and put the original 2 x 2GB Elpida DIMMs back in. And eureka! Problem solved.

    This also solved a problem with the BIOS updater failing because of a version not identified error. I previously was able to overcome that with the /forceit /forcetype command line paramters.

    Hope this helps someone. It was a really frustrating problem and Dell had no clue. Hard to believe their programming is so poor that the basic uitilities fail with the most common of computer upgrades!
     
    ekovalsky, Feb 22, 2011
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  2. jmorv

    jmorv Notebook Geek

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    Haha, got two messages from you and I replied to the first without reading the second one that had your solution. I had to take some time searching online for a solutiona and I did find it as well but it wasn't clear enough so in short, I did the same thing you did. Pretty dumb if you ask me that Dell would cause this much trouble over a driver that just enables the function of buttons built in to a system you bough from Dell using a driver made by Dell. lol

    Jim
     
    jmorv, Mar 16, 2011
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  3. acaurora

    acaurora Notebook Deity NBR Reviewer

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    Just responding to this - I did the same thing that ekovalsky did (upgrade from 4GB to 8GB) and could not for the past day that I've had to reformat figure out the cause for why Quickset wasn't installing. I saw this post and several others on the Internet saying to go back to 4GB to be the solution and thought it was rather silly, so I disregarded it. Finally though after some time I gave in and tried it - lo and behold, it works. Thanks again guys.
     
    acaurora, Oct 3, 2011
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  4. spud387

    spud387 Notebook Guru

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    I had the same problem.
    http://forum.notebookreview.com/del...ot-installing-sxps-1640-running-win7-x64.html

    :)
     
    spud387, Oct 6, 2011
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