I ordered a dell Studio XPS 16 and when I received it I noticed a dead pixel so I had them replace it, and got another dead pixel and then I had them replace it again and found they did not use an RGB backlit screen.
I received actual part number 0KVWN when it should have been 8G51N not the same as invoice numbers. Now they are sending me a replacement laptop because I have had so many issues unfortunately I don't think they are sending me the right screen. My original part number for the screen on the invoice was 320-7329 now they are sending me 320-8190. Copies of the original invoice to follow. Does anyone have any idea if they are sending the right screen or not because the descriptions do not match.
Original invoice
Estimated Delivery Date: 09/24/2009
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Item Number Quantity Item Description
224-6025 1 XPS 1640, Intel Core 2 Duo P8800 (2.66GHz/1066MHz FSB/3M L2 Cache)
320-8178 1 Obsidian Black High Gloss Finish XPS 1640
311-9487 1 4GB, DDR3, 1067 MHz 2 Dimm forXPS 1640
320-7329 1 16.0 inch Wide Screen 16:9 1080p FullHD RGBLED LCD W/2.0 MP, XPS 1640
330-4424 1 ATI Mobility RADEON M96XT - 1GB
341-8989 1 500GB 7200RPM Free Fall SensorSeagate Hard Drive
420-9319 1 Microsoft Windows Vista with SP1 Home Premium Edition 64-bit Edition English
330-1917 1 DELL RESOURCE DVD,BACK-UP XPS 1640
420-6576 1 DELL WELCOME,Software Dimension/Inspiron
420-9100 1 Dell Dock Consumer
463-2282 1 Dell Owners Manual installed on your system,click on icon after system set-up to access
420-6436 1 Vista, PC-Restore, Dim/Insp
420-7938 1 Dell Connect 2.1
421-0092 1 DELL-DOWNLOAD-FLAG
421-0323 1 Windows Live Search,Multiple User Interface
421-0187 1 Dell Support Center Software 64 Bit 2.0
420-9691 1 DataSafe Local BackUp 2.0 Basic
421-1193 1 Download Store Links
430-2600 1 Integrated 10/100 Network Card
410-1883 1 ADOBE READER 9.0 MULTI- LANGUAGE
313-7054 1 8X DVD+/-RW Slot Load Drive for XPS1640
420-9850 1 Roxio 10.2 DE
420-9334 1 Cyberlink PowerDVD DX 8.2 for DVD
313-4783 1 Integrated High Definition Audio 2.2
430-3580 1 Intel WiFi Link 5300 802.11AGNHalf Mini Card w/ My WiFi
410-2089 1 McAfee Sapphire MUI, 24-Month
312-0811 1 56 WHr 6-cell Lithium Ion P Primary Battery, for XPS 1640
420-8051 1 Microsoft Works 9.0, English For Inspiron
950-3338 1 2 Year Limited Warranty
993-3488 1 Dell Hardware Warranty PlusOnsite Service, Extended Year(s)
993-3487 1 Dell Hardware Warranty PlusOnsite Service, Initial Year
986-0561 1 Third Party At HomeService, 24x7 TechnicalSupport, 1 Year Extended
992-4500 1 Third Party At HomeService, 24x7 TechnicalSupport, Initial Year
902-0941 1 Warranty Support,1 Year Extended
960-8710 1 Warranty Support,Initial Year
412-0360 1 Soft Contracts - Banctec
988-7707 1 2GB DATASAFE ONLINE 1.1 FOR SDO/DIM/INS/XPS
988-0099 1 To activate your online backupaccount, go to Start, Programs, DataSafe Online
420-9518 1 DATASAFE ONLINE 1.1 2GB
330-0171 1 S and P Drop-in-Box Marcom forDHS Notebooks
320-0997 1 Premium FHD WLED Display Obsidian Black, 2.0 MP Webcam
420-8223 1 Dell Video Chat
420-9699 1 Facial Recognition Sensible Vision
421-0464 1 Dell Webcam,1.2
310-8628 1 You have chosen a Windows Vista Premium System
330-5122 1 Intel Centrino 2 Label
420-9800 1 Dell Remote Access free basic to access your PCs from outside your home
993-1919 1 Dell Remote Access, free basic service - access your PCs and files from outside your home
600-0040 1 State Environmental Fee for display 15 inches, less than 35 inches
Subtotal: $1,383.75
Shipping and Handling: $0.00
Environmental Disposal Fee: $16.00
Sales Tax: $104.96
Total: $1,504.71
Replacement invoice:
Quantity Item Number Description
1 224-6025 XPS 1640, Intel Core 2 Duo P8800 (2.66GHz/1066MHz FSB/3M L2 Cache)
1 310-0173 Airborne Documentation, System Exchanges,Factory Install
1 310-8628 You have chosen a Windows Vista Premium System
1 311-9487 4GB, DDR3, 1067 MHz 2 Dimm forXPS 1640
1 312-0811 56 WHr 6-cell Lithium Ion P Primary Battery, for XPS 1640
1 313-4783 Integrated High Definition Audio 2.2
1 313-8874 8X DVD+/-RW Slot Load Drive
1 320-8178 Obsidian Black High Gloss Finish XPS 1640
1 320-8190 Premium FHD WLED Display Obsidian Black, 2.0 MP Webcam
1 330-0171 S and P Drop-in-Box Marcom forDHS Notebooks
1 330-1757 Intel Centrino 2 Label
1 330-1917 DELL RESOURCE DVD,BACK-UP XPS 1640
1 330-4424 ATI Mobility RADEON M96XT - 1GB
1 341-8989 500GB 7200RPM Free Fall SensorSeagate Hard Drive
1 410-1883 ADOBE READER 9.0 MULTI- LANGUAGE
1 410-2089 McAfee Sapphire MUI, 24-Month
1 412-0148 No ISP requested
1 412-0359 Soft Contracts - Qualxserve
1 420-6436 PC-Restore, Dim/Insp
1 420-6576 DELL WELCOME,Software Dimension/Inspiron
1 420-7938 Dell Connect 2.1
1 420-8051 Microsoft Works 9.0, English For Inspiron
1 420-9100 Dell Dock Consumer
1 420-9319 Microsoft Windows Vista with SP1 Home Premium Edition 64-bit Edition English
1 420-9691 DataSafe Local BackUp 2.0 Basic
1 421-0092 DELL-DOWNLOAD-FLAG
1 421-0187 Dell Support Center Software 64 Bit 2.0
1 421-0188 Facial Recognition
1 421-0323 Windows Live Search,Multiple User Interface
1 421-1010 Dell Webcam Central v1.4
1 421-1193 Download Store Links
1 421-1361 MOD,SW,RXO,EZCD,10.3,DE,FI
1 421-1582 Cyberlink Power DVD 8.3 Playback
1 430-2600 Integrated 10/100 Network Card
1 430-3580 Intel WiFi Link 5300 802.11AGNHalf Mini Card w/ My WiFi
1 463-2282 Dell Owners Manual installed on your system,click on icon after system set-up to access
They claim they are sending me the right one but I do not believe them. Thanks for the help!
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That's the same as RGBLED. They are sending the correct one.
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Thanks for the response, I really do appreciate it I just want to make sure I get the right display that I payed for. -
RGB LED part number for replacement laptop studio 16
Discussion in 'Dell XPS and Studio XPS' started by OCURServant, Nov 17, 2009.