Replacement Laptop

Well, my XPS M1330 has had the motherboard replaced like 4 times, and a rep offered me a replacement.

I never got a call back with an offer, but I checked my Dell Account and it shows an Studio XPS 13 (M1340) "In Process"

Here is the buildsheet for my M1330
1 U266M Base,Notebook,Core Penryn T6400,M1330 $678.64
1 3E476 Information,Equipment $0.01
1 8U335 Ship,Notebook,Inspiron Sputnik, 250N,US $0.01
1 C912C Module,Label,Intel,Notebook Core Merom,Core Penryn $0.01
1 CN819 Module,Media,Digital Video Disk Drive,Resource Dvd XPS-M1330 $0.01
1 CY416 Module,Software,Dell Media Direct,3.5,Operating System $0.01
1 CY418 Module,Software,Dell Media Direct,3.5,THURMAN $0.01
1 D113N Module,Hard Drive,500GB,Free Fall Sensor,7.2K,SGT-HOLL $0.01
1 DP434 Module,Card(Circuit),Network DW1395,Inspiron,Dell Americas Organization $0.01
1 DR464 Module,Label,Microsoft,WindowsVista Os,Premium,Inspiron $0.01
1 FW319 Module,Battery,Primary,85W,9C Lithium,Samsung Power Division $0.01
1 G055D Ship Group,Notebook,United States,90W,M1330,Dell AmericasOrganization $0.01
1 J019D Module,Software,DELL-DOCK Consumer $0.01
1 J908C Module,Dual In-line Memory Module,4G,800,DDR2,2X2G Inspiron $0.01
1 JM048 Module,Dvd+/-rw,8X,Ide 9.5,M1330 $0.01
1 K811H Module,Software,VHP64SP1,CNB England,D/B $0.01
1 M434H Module,Software,Quick Fix Engineering,VHP64SP1,Latitude Cpt $0.01
1 MX057 Module,Liquid Crystal Display Standard,Camera,Dummy,M1330 $0.01
1 P166F Module,Software,VHP32/64 Certificate Of Authenticity $0.01
1 PN039 Module,Assembly,Base,Notebook Discrete Video,M1330 $0.01
1 PU575 Module,Remote Control Notebook,Mobile 2008 $0.01
1 RH778 Module,Adapter,Alternating Current,90W,Lead Free,Liteon Russian $0.01
1 RU245 Module,Keyboard,86,US-ENG Single Pointing,Dell Americas Organization $0.01
1 RW489 Module,Liquid Crystal Display 13.3WX,Stand,Au Optronics Corp,M1330 $0.01
1 RX668 Module,Cover,Liquid Crystal Display,Blue,2M,Stand,M1330 $0.01
1 T013C Module,Software,Works,9 English $0.01
1 TR250 MOD,SOFTWARE,DELL MEDIA DIRECT3.5, KIT,DVD,XPS $0.01
1 U264H Module,Software,VHP64SP1 Digital Video Disk Drive,MUL5 D/B $0.01
1 W871N Module,Software,WINDOWS-LIVE Consumer $0.01
1 WP902 Module,Liquid Crystal Display Notebook,Blue,Dummy,M1330 $0.01
1 XK189 Module,Palmrest Magnesium-Alloy,W/FPRDR M1330 $0.01
1 XM544 Module,Software,PC-RESTORE Transactional Line Of Business $0.01
1 XW606 Service Install Module Software,Inspiron,XPS-M1330 $0.01
1 Y425G Module,Software,Dell Remote Access,1.0 $0.01
1 Y573C Module,Software,Roxio,10.2 Dell Edition $0.01
1 950-3337 1 Year Limited Warranty $0.00
1 987-6347 Dell Limited Hardware Warranty Plus At-Home Service, Initial Year $0.00
1 986-5859 Thank you for choosing a Limited Warranty and Service Contract $0.01
1 983-3700 Banctec Next Business Day In-Home Service after Remote Diagnosis , Initial Year $0.00
1 950-9797 No Warranty, Year 2 and 3 $0.00
1 412-0360 Soft Contracts - Banctec $0.00
1 960-8710 Warranty Support,Initial Year $0.00
1 3E476 Information,Equipment $0.01



The M1340 Buildsheet
1 U160D Base,Notebook,Core Penryn P8600,M1340 $270.12
1 3XFMP Module,Liquid Crystal Display 13.3WXGA,Paint,Black,Cold Cathode Fluorescent Lamp $129.55
1 CM165 Module,Adapter,Alternating Current,Liteon,65W,3P,World Wide $8.20
1 D113N Module,Hard Drive,500GB,Free Fall Sensor,7.2K,SGT-HOLL $120.00
1 DR464 Module,Label,Microsoft,WindowsVista Os,Premium,Inspiron $.05
1 DR624 Module,Software,6-CHAN,DOLBY PowerDVD,7.0 $15.18
1 H681H Module,Shipping Material System,JOLIE,Dell Americas Organization $8.92
1 J019D Module,Software,DELL-DOCK Consumer $.10
1 J206C Module,Software,Dell Connect 2.1,Dell Americas OrganizationEMEA,Brazil Customer Center $.00
1 K637D Ship Group,Notebook,North United States,1340,Dell Americas Organization $5.13
1 K811H Module,Software,VHP64SP1,CNB England,D/B $75.52
1 M017R Module,Software,Powerdvd,8.3,Digital Video Disk Drive,True Theatre High Definition,Factory Install $3.94
1 M239M Module,Software,LTG DELL-DOWNLOAD-FLAG $.43
1 M412C Module,Cord,Power,125V,1M,C5 E,United States $.93
1 M434H Module,Software,Quick Fix Engineering,VHP64SP1,Latitude Cpt $.00
1 N076C Module,Card (circuit),Network DW1510,Inspiron,United States $19.80
1 P166F Module,Software,VHP32/64 Certificate Of Authenticity $75.53
1 P434C Service Install Module Software,XPS NB,1340 $.00
1 P641P Module,Software,Creative Camera,1.2,Factory Install $.37
1 P684M Module,Software,Creative PANZER,1.0,Factory Install $6.50
1 P881M Module,Software,Compact Diskette,Sensible Vision Facial Recognition,2.3-00 $.65
1 P888C Module,Battery,Primary,56WHR 6C,Samsung Power Division $41.31
1 P916C Module,Dual In-line Memory Module,4GB,1066MHZ,DDR3,2X2G $168.00
1 T013C Module,Software,Works,9 English $9.95
1 T257H Module,Software,Roxio,10.2-0 Dell Edition,Extreme Performance System $.25
1 U057D Module,Keyboard,86,United States,English,XLSB,Dell Americas Organization $19.81
1 U264H Module,Software,VHP64SP1 Digital Video Disk Drive,MUL5 D/B $.44
1 U974D Module,Media,Digital Video Disk Drive,Resource Dvd,1340 $.43
1 W733G Module,Information,Liquid Crystal Display,Wide Extended Graphics Array,CCFL,1340 $.00
1 W871N Module,Software,WINDOWS-LIVE Consumer $.00
1 WH0CN MOD,LBL,INTEL,NBK,C2D,RBDG $.00
1 WPG51 Module,Information,Liquid Crystal Display,Cover,Paint Black,1340 $.00
1 X749D Module,Dvd+/-rw,8X,M1340 Hitachi Lg Data Storage $57.33
1 XM544 Module,Software,PC-RESTORE Transactional Line Of Business $.00
1 Y281R Module,Assembly,Base,Notebook Unified Memory Architecture 1340 MLK $145.17
1 Y425G Module,Software,Dell Remote Access,1.0 $.00
1 Y720M Module,Software,DSPRT-CTR 64BIT,2.0 $.00


The only upgrade I can find is the CPU (2.0Ghz to 2.4Ghz) but I'm loosing out on the battery (I have a 9 Cell and the replacement has a 6 cell) and the cover (I had the optional Blue Cover, and the replacment comes with the non-leather accent which is standard)

I'm not too concerned, but how good of a replacement is this compared to my old system?

Also, can anyone tell what graphics card the M1340 has? even if its only a 9400M, its better than the 8400M GS that keeps killing my computer

 

Dont you just love how Dell makes everything simple and easy? i just cant get around this list... its bloody hard to identify what graphics card you will get.

The SXPS m1340, from what ive heard, is a VERY nice laptop, much nicer than the m1330. It has better performance, a better gfx card ( could be you are getting only a 9400, or the hybrid SLi of a 9200 and a 9400 = a 9500.)

if your worried about your 9 cell battery, just call dell to tell them, the rule is you have to get a system with equal or better specs, no less.

 

Yeah.. I have to give them a ring

I don't really give a about the battery or cover, but it'd be nice if they upgraded my graphics card to a G10M in exchange..

I occasionally play games on the laptop (Left 4 Dead 2, CS:S) and my M1330 did a decent job. I've read the 9400M is better than the 8400M GS, so its not a loss if I get that, but I've heard the 9500M is worse than the 9400M..

I'm so happy about getting it tho, the M1330 looks soo outdated, and the M1340 look a ton better..

Just gotta extend my warranty now

 

Well, the 9500 can't be worse than the 9400 because the system has both and uses them in a hybrid setup.

Honestly, the 210 isn't going to be that much of a factor over the 9400 in that system.

 

Even if they refuse, its better than having a laptop that needs a new motherboard every 2-3 months.

I'm still torn between asking for the leather or just getting the non leather.. It'd be nice, but its going to be my school laptop for the next 4 years, and I know leather loves to crack and scratch easily.

Just gotta buy Complete Care for 3 years and I'll be good for school.

 

Personally, I hate the leather and was very pleased when they offered the all plastic lid

 

well the problem is that sometimes, when you enable sli and the game doesn't really support it, it will only use the 9200, and you will get horrible performance, if you disable it, the game will use the 9400, and get better performance.

i would go with the 210, but the 9400 is still a very decent gfx card.

 

Yeah I read about that..

As long as it will play Left 4 Dead 2 and Counter Strike Source decently, I'm happy

 

I actually really like the leather, but (like most things) it is a preference. You should definitely fight for the leather (if you want it), the 9 cell battery, and the remote control. They make a remote control for the 1340 as an optional accessory so that shouldnt be a problem. You shoud be given everything that is in/on your current system.

 

I gotta call them when I get home.. I didn't even know about this replacement till this morning. I logged into dell to get their XPS #, and I see an order.

Is the 9 cell Battery like the M1330's?

Also, will an M1340 fit in a M1330 Sleeve. I bought one of the XPS Sleeves off Ebay, and would like to use it for the 1340

 

I think the 9 cell battery raises the bottom, which helps with cooling. Dont forget about the remote good luck.

 

Update:

I never called Dell, but the order was pending since the 3rd. Logged into my Dell account to get my m1330 service tag (I was at work) and I saw the M1340 order CANCELLED and a new one placed..

But.. Its for a Studio XPS 16.

Here is the build sheet

1 P346N Base,Notebook,Core Penryn T9800,1640 $574.87
1 35W0M Module,Software,Roxio,EZ CD,10.3,Dell Edition,Factory Install $.00
1 8J1GH Module,Dvd+/-rw,Hitachi Lg Data Storage,Extreme Performance System,1640 $30.10
1 9M9D2 Module,Software,W7U64,Digital Video Disk Drive,Multiple User Interface,NO-E $.39
1 D113N Module,Hard Drive,500GB,Free Fall Sensor,7.2K,SGT-HOLL $120.00
1 D282K Module,Software,Data Safe Basic,2.0 $.00
1 D9KVP Module,Software,Quick Fix Engineering,W7HB32,Consumer Notebook $.00
1 DK94J Module,Label,INTEL,Notebook CMT2,Rebranding $.00
1 F112C Module,Card (circuit),Network 1X2,Inspiron,Mercer Oliver Wyman,M09 $25.50
1 GJJJJ Module,Software,DOWNLOAD-STORELINKS $.00
1 HW426 Module,Adapter,Alternating Current,Delta - Ac Adapt,90W 3P,World Wide $12.67
1 J019D Module,Software,DELL-DOCK Consumer $.10
1 J0CKX Module,Software,W7U64,ConsumerDesktop,English,Dao/bcc $.00
1 J206C Module,Software,Dell Connect 2.1,Dell Americas OrganizationEMEA,Brazil Customer Center $.00
1 J688F Module,Dual In-line Memory Module,6GB,1066MHZ,DDR3 $420.80
1 K9G29 Module,KIT,Software,Creative PANZER,1.2 $.26
1 M017R Module,Software,Powerdvd,8.3,Digital Video Disk Drive,True Theatre High Definition,Factory Install $3.94
1 M412C Module,Cord,Power,125V,1M,C5 E,United States $.93
1 M97DR Module,Software,Creative PANZER,1.2,Factory Install $5.60
1 MGDW9 Module,Software,Certificate Of Authenticity,W7U32/64 $146.63
1 N566M Module,Software,Mcafee SAPPHIRE,Kit $.00
1 P349J Module,Software,Adobe,Reader 9.0,Multi-language $.00
1 P420X Module,Shipping Material System,PALTROW,Dell Americas Organization $4.28
1 P466M Module,Software,Mcafee SAPPHIRE,24MTH,Multiple User Interface $16.00
1 P881M Module,Software,Compact Diskette,Sensible Vision Facial Recognition,2.3-00 $.65
1 R1G4Y Module,Information,Liquid Crystal Display,HDF+,15.6,1640 $.00
1 RDT72 Module,Information,Liquid Crystal Display,CRV,Low Cost 1640 $.00
1 T22TT Module,Software,Creative Camera,Consumer,1.4,Factory Install $.37
1 T703D Module,Keyboard,86,US-ENG,DellAmericas Organization,1640 $20.52
1 U338C Module,Battery,Primary,56WHR 6C,Samsung Power Division $41.37
1 U592C Service Install Module Software,Notebook,1640 $.00
1 U982D Module,Media,Digital Video Disk Drive,Resource Dvd,1640 $.43
1 W3HMK Module,Label,Microsoft,Notebook,Windows7 $.00
1 W871N Module,Software,WINDOWS-LIVE Consumer $.00
1 WU658 Ship Group,Notebook,North 1640,England,Dell Americas Organization $5.28
1 XM544 Module,Software,PC-RESTORE Transactional Line Of Business $.00
1 Y2NMN Module,Liquid Crystal Display 15.6,HDF+,Low Cost,1640 $134.12
1 Y532R Module,Assembly,Base,Discrete 1640 MLK1 $224.02
1 Y720M Module,Software,DSPRT-CTR 64BIT,2.0 $.00


I REALLY like the specs, but the size is kinda making me think either way. It was shipped overnight Today, so it'll be here Monday.

Does Dell have like a 30 day decide period? I'm gonna pack up the M1330 and send it back when the new one gets here, but in case I don't want the Studio XPS 16, can't I just send it back and they will give me a Studio XPS 13

 

If I were you I'd take the 16 and run, MUCH more powerful machine.

 

I got the SXPS 16 today..

I love it

Got the ATi HD 4670 1GB Graphics, 2.93Ghz CPU and 6gb of RAM..

Plays Left4Dead 2 and CS:S Perfectly! A helluva lot better than the m1330!

Dell is definatally the only place I will buy a laptop from again!

 

Very nice shadow. I would definelty take the XPS 16 anytime.

As for me, my m1330 is also being replaced with a m1340 and it's been "in production" since Dec 5th. I can't believe it's taking them this long while my defective m1330 is totally unusable.

 

Does anyone know how long "in production" should last? Mine's been stuck on Dec 5th. All I've been told each of the 3 times I've called is that they have no further information besides it being "in production". Very frustrating.

 

give it a few more days, its cool your getting a new one, replacement laptops are usually shipped fast because they are old refurbs. remember that the production period is the longest ...

 

Thanks again Koer. I hope I get this before Xmas...........

 

Nice new laptop. I am definitely envious. I also got a System Exchange, although I am coming from an XPS m1530, the bigger version of your laptop. I ordered it with higher specs (my m1530 came with a T9500), but didn't get as big of an upgrade as you (I got a T9600, whereas you got a T9800, and 4GB vs the 6GB you got). However I understand that with Dell it has to deal with what they have on hand and etc etc etc. I'd rather not have to argue with Dell and send this thing back over and over. Especially for a CPU that's .13GHz faster, and 2GB more RAM (although maybe I can haggle them to just send me the memory modules and I can install them myself... )

I agree that it is kind of frustrating a little bit though, reading through the specs list. You got a 1600x900 resolution screen. They also goofed up for me and sent me my 1640 with a 6 cell (which strangely shows a capacity of 5100mWh whereas my 9 cell on my 1530 showed 86000...). They are also sending me a 9 cell as a exchange.

Best of luck! Enjoy it!

 

I think they're sending out 6 cells because their site shows that 9 cells will "delay shipment" which to me means they're out of stock or backordered

 

I'm in a similar position.. I sent in my M1530 (Intel Core Duo 2.0 GHz, 4GB RAM) for repairs to a cracked screen and was notified that the label Dell had provided me with specified an incorrect warehouse and as a result they have forever lost my computer and would hence be 'upgrading' my laptop. Strange screw-up... I'm unsure what they will provide me with, but it looks from this forum like I would be getting a Studio XPS 16.

 

Sorry to hear about that. I strongly encourage you though to make sure that everything is "equal or better" specifications wise.

 

Thanks, I certainly will. I'm a little worried since the service tag for my old laptop online shows that there are no specs associated with the system (It hasn't always showed no specs, just recently when I checked). This means that I'm unable to access any of the information pertaining to my computer since I don't have it in email form (and I'll never get the computer itself back). Do they have access to this information?

Additionally, would they listen if I believe the laptop they give me doesn't match up in terms of quality to the XPS I lost? I should be getting the laptop around Christmas (awesome present) - so I'm assuming I could check the specs online a couple days before that based on this topic.

 

I believe that you should remain calm, yet assertive when you speak with them. If the specs are not equal or better, then clearly there is a problem. For example, my 1640 that I got came with a 6 cell, whereas my m1530 came with a 9 cell. Another thing I would suggest is to use Dell Chat, it is easier (you can read the english instead of trying to hear through the accent if any), and faster (at least, initially. Agents take time to type).

 

I never got mad at the CSR, but I did tell her how vital it was to have my computer as it was for work and that I am going on vacation and would like to bring a computer with me.

Still gotta call them to get a 9-Cell, but I'm not too worried