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    "Replacement with New" Warranty

    Discussion in 'Dell XPS and Studio XPS' started by Formula400, Feb 23, 2009.

  1. Formula400

    Formula400 Notebook Enthusiast

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    I have read a lot of posts which refer to faulty laptop replacement within the first 21 days of ownership. I am in the UK and recall that when I bought a Dell 20" monitor a few years back there was a limitation of 30 days for replacement with a new item. Following that period, any replacement would be a re-furbished unit. During the 30 day period Dell sent me 3 replacement monitors before I got one with acceptable backlight bleed. They kept sending them without picking up the previous ones. Eventually they arranged a time to collect all the less than perfect monitors.

    Can someone post a link to this policy of replacement with new for the first 21 or 30 days only? I have read the Customer Master Service Agreement, the Basic Hardware Support and the XPS NBD Warranty, but I can still find no reference to this policy.

    I ask, because my SXPS 1340 is due to arrive tomorrow and I need to know when the 21 or 30 day period starts, and whether it is still 30 days in the UK.

    Thanks for your help,

    Geoff
     
    Formula400, Feb 23, 2009
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  2. Koer

    Koer Notebook Deity

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    its a 21 day period from the day it ships, so be sure to torture it as much as you can to pop ( or poop lol) out those defects, and if you are not satisfied you can always send it back!
     
    Koer, Feb 23, 2009
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  3. bikerboy94

    bikerboy94 Notebook Evangelist

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    its 21 days from shipping in the USA. i would check with dell it might be diff in the UK due to different laws applying to returns.
     
    bikerboy94, Feb 24, 2009
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  4. Cin'

    Cin' Anathema

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    Cin', Feb 24, 2009
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  5. bikerboy94

    bikerboy94 Notebook Evangelist

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    i just looked it up myself. only 7 days in the UK. that seems kinda crazy.
     
    bikerboy94, Feb 24, 2009
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  6. Cin'

    Cin' Anathema

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    Cin', Feb 24, 2009
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  7. Koer

    Koer Notebook Deity

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    Wow 7 days ? that sucks... then you have to a week to kill it !!! Onoes!
     
    Koer, Feb 24, 2009
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  8. Cin'

    Cin' Anathema

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    7 days is major suckage for a return policy...Especially a laptop! :eek:

    You really don't even have time to get to know your lappy, and decide if it work's for you or not, or if there are any sorts or prob's.

    For me....and this is just my own individual opinion..I think that Dell should make it an *all around* (for everyone), 30 day return/replacement policy. :eek: ;)

    Most store returns in the US, are 30 days.... :D



    Cin ;) :)
     
    Cin', Feb 24, 2009
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