S-XPS 1645 Throttling Info. and Updates

As far as I understand it, we will not be returning our 90 watt adapters. Even if we did have to return the 90 watt, you are still out nothing.

 

And I cannot thank you enough.

 

To be honest I don't mind sending back my 90w adapter as long as Dell fixes the issue properly.

 

Well, if we are required to return nothing, I think I will be requiring that Dell send me my 90W adapter back then for free. Or whatever the cost of buying a new one would be. Because I certainly had to return mine or Dell said I would have to pay $82 (Canadian) for the 130W they shipped me.

 

Like I said, really wouldn't bother me. You really only need one adapter, and you will have been made "whole" when A07 comes out. You will have gotten everything you paid for...

 

Yeah I know once I get the 130 I'll never touch my 90 again, so I wouldn't mind sending it back. Heck, touching the 90 was pretty hazardous to my health, anyway...

 

Hi Bill,
can you please confirm the procedure for the US & Canadian NBR users to get the replacement 130w adapter? If I understand correctly,we will need to PM you or Todd individually after the BIOS A07 is officially issued. Is this correct?

Thanks.

 

Haha! That's probably true!

 

The only reason I found out about this issue is through the 1645 Throttle Investigation thread and this Throttling Info thread and I'm sure a lot of the people here found out the same way so instead of asking for freebees we should be thanking the original people that brought this issue to light!!!

Thank You Zlog and Atlstang and especially a great thanks to unclewebb.

 

Well said. Thanks again to everyone, especially those very involved in this investigation, as well as Bill B for all your help recently!

 

People should be thanking Tinkerdude. He's the guy with the throttling Latitude E6x00 that put together a 59 page pdf that explained Dell's throttling scheme in infinite detail. That made it a piece of cake to create ThrottleStop to reverse the throttling. The throttling scheme in the Latitude is no different than the throttling scheme in these new Core i7/i5 laptops. Intel changed the layout of the multiplier information in one of the registers and got rid of VID but it was simple enough to use the same basic algorithm on Dell's old and new laptops.

 

I am very grateful for the fix in the works, but I can say I wouldn't call someone crazy for thinking Dell owes them compensation.

 

Tinkerdude is a MOFO genius then, thanks to him. Thanks Webb

 

Without you guys I'll be unable to play games smoothly on my 1647. Thanks people!!

 

well, the only reason i think dell should compensate the customers is because they sold a defective product and for MNC to something like this is plainly stupid. They surely would end up loosening a market share and faith.
and yeah , anyone who bought this system for gaming and other such resource hogging task would had realized this after a day or 2. They would have been like " damn, there is surly something wrong with my system, itz been out done by a p4".
But, still whose who were are actively chasing after dell for a solution here on NBR and Thinkerdude thanks a lot. You deserve to be compensated the most, as you were the peoples who put their time into this and forced dell to realize about the problem.
Where ever its up to Dell for decideing weather to or not . But if they do give somethin as compensation with 130w adapter, it would be a Intangible assets to the company.

Just a thought.

 

Isn't being able to keep the 90w adapter for free considered some compensation? I too would love something like an extension to my warranty or a 10-15% coupon to use on a future purchase, but if I don't get one I'll just be happy we get a free 130w adapter with a bios fix.

 

They give us an inch, and we take it a mile..




Patience, grasshopper. All will be revealed in due time.

 

Yes, true, you really only need one adapter but...imagine you're a student or a business man (or whatever else requires carrying your laptop around a lot). The 130w that Dell (and Bill, Todd, etc) are sending out would me slim, but I don't think they are as slim (or as light) as these 90w adapters. So, if you weren't planning on gaming (maybe you're just heading to class or work), would you rather lug around a lighter 90w or a heavier 130w? Hmm......I wonder..... It's just good to have the option...

I agree with you T3kno, Dell doesn't technically owe us anything but a proper fix to our systems, but let me not lie to you, I would also love a free warranty extension (As mine's about to run out , I'm just being cheap...lol). I'd take a proper, complete fix over that anyday though...

 

I paid for a 100% working system out of the box. I expect no less out of ANY product I buy. I don't buy a TV and expect it to work 3 months after I buy it to spec. Usage of a product in terms of time since bought is also at stake here. Tech products depreciate over time, and are already obsolete within months of purchase. Until this fix is released by Dell, over 3 months have gone by where I have not been able to get the full use of my system. That's beyond asinine, sorry.

I'm not trying to be offensive, but it annoys me that there seems to be such complacency after a few posts from a Dell representative that should have happened months ago.

I'm happy he's here and he deserves respect like anyone else here, but that's as far as I'm willing to go right now. I'm still not happy the way things are being handled.

 

Heh, if u think about it officially Dell hasn't declared the solution yet(globally i.e.). Its only Dell US and we at NBR that know of this solution. Guess, we need to wait till bios is out.

So, do I. But if they do, as i said it would be a Intangible asset to the company.

 

I carry my laptop almost everyday and Dell Studio XPS 1645 is already a rather large laptop, a bigger / heavier PSU won't be a problem for me as I need a powerful computer.

 

Hmmm I've been lurking around this thread... my refund for the 1645 has been approved, but considering there's been significant updates about the 'ultimate fix' for this throttling issue, makes me wonder if i should cancel the refund! looking at replacing it with a Sony VAIO F11, any advice guys?

 

This is great news on the bio update and brick replacement. Thanks for all the hard work. I've been following this thread for several months and kudos to all the people who made Dell see the light.

 

I'll be carrying mine to school everyday and I'm looking forward to being able to leave one adapter on my desk neatly coiled up, and one in my bag, just to save the hassle of unplugging the one on my desk, wrapping and unwrapping the cords all the time, etc.

 

I completely agree. The suggestion that we should be grateful to finally have a fix is laughable. We paid for a top-of-the-line laptop. By the time we get this throttling fixed, it won't even be the top-of-the-line anymore. We basically paid a premium for extra stress and wasted time. The damage has been done. I will never buy Dell again and I've already steered several friends away. How does it take Dell this long to fix a problem that unclewebb did without even owning one of these laptops? How did this laptop even get green-lighted with such a glaring flaw? If you don't want compensation, good for you. But don't tell others they shouldn't be asking for compensation because they are entirely right to. Dell screwed up. For months they ignored us. They tried to convince us there wasn't a problem. They claimed 130W of power would fry the motherboard. They told us a fix would be released 'next week'. Now that they're finally correcting their mistakes (which still hasn't fully come into fruition yet), people are acting like everything is okay again? That's just sad. That's how beaten and tired we are. So happy to see the finish line in this brutal marathon that we've forgotten that we were involuntary forced into it in the first place. Well, I won't stand for it. I'm not okay with Dell finally giving me what I paid for two months ago and neither should any of you. Your time was wasted and you should be compensated for it.

 

Some obvious points:

1. We don't know if Dell has fixed the throttling problem. Will the A07 update cause other problems? Will the PC be able to dissipate the heat without causing damage in the long term? We don't know.
   
2. There are well-established methods for companies handling defective product recalls. Nothing I've proposed is odd or controversial. Having low-level employees quietly PMing people on a forum is what you do when you don't want any publicity. This PM method is going to be comically fun to watch as people sign up and try to PM, then ask why they can't, etc.
   
3. Dell sold a defective product: Throttling, under-powered adapter, hard lockups caused by pre-installed software, audio cutting out because of headphone jack software failing to notice when headphones are removed, reboots required after running Flash video full screen, volume control hanging. These are the problems that I and others have experienced with this model out of the box. It's clear that Dell did not test this computer before releasing it.
   
4. The Dell employees here will not tell us how this defective product came to be or how Dell is going to change procedures in the future to prevent these issues. It's safe to assume nothing will change.
   
5. The 1645 is one of the most expensive consumer laptops on Dell's website. If they aren't properly testing it, imagine what they're doing with the $399 models.
   
6. One Dell employee here directly stated that people bought the "wrong" laptop (regarding a different model). Perhaps he meant they should have bought an HP or an ASUS?

 

They have to get the resources to make an official announcement. But this is pretty official.

It's not like they can magically get hundreds, if not thousands of adapters in to peoples hands. I like how things are going *now, just frustrated with the whole thing.

 

so, totally true. Many peoples here have been ignoring these obvious points. Most peoples who have been so called lurking this tread are puting up Vestigial posts to enable PM on their profile. It's still not a issue solved and it won't be until A07 is out and Dell publish(on the website) a recall of 90w and their replacement with 130w for sxps 1645 users.It not like we have stoped using TS

 

We have to return the old one

 

I would way the adapter is 20% larger.. not bad.. here is a comparison pic

 

No, Dell -Bill B stated he would send out the 130W adapter without having to return the 90W adapter.

 

I definitly agree.. we should be compensated.. but im happy with dell at least officially addressing our issues at this point. Ill also be happy if i dont have to wait 2 1/2 months for my replacement system like i did for my first order... im one month into the wait so far...

Heres some interesting statistics:

To get ONE functional xps 1645 I have:

1) had to place 7 orders (including 2 replacement orders so far placed wrong).
2) Placed 36 calls to customer service with the average call in the range of 30 min including wait time.
3) Placed 27 calls to technical Support.
4) 7 Hard Drive replacements (3 times dell sent a 250 gb mechanical drive instead of my SSD)
5) 2 BDRW Replacements (one of these was a wrong part BD-ROM sent instead)
6) 7 promised call backs never made.
7) 24 service calls in my history.

Sales / Customer service in India is useless, have horrible manners and this 30 min wait to get to Customer service reception is rediculious because you then just get put back in cue for customer service for another 30 min .... urgh

i could type all day as to why i think we should be compensated ... but i dont think its gonna happen.

5 months from my initial order i still dont have a "functional system"

 

I saw that but Dell -Bill B sent me mine and i got a notice to return my old part otherwise i will be charged in 10 days for it.

 

QFT, except for #1. I might have a hernia if that happened.

~Ibrahim~

 

Fwd me that email, and don't return the 90W.

 

how will i go about getting a 130w replacement?
U.K customer

 

hmm.. so does that means 90w adapter is, the compensation by Dell.

 

Sorry bill its not an email.. its a packing slip and notice on a piece of paper.. want a digital image?

 

please read previous posts or use the search tool.

 

basically if we're in the UK, we gotta wait.

 

Working on a Sunday?? your wife must love you!

 

I dont know about her, but we do!!

 

Theres no way to ask for the new adapter until you get the actual laptop right? You cant use your order number or anything can you?

 

i think Todd said if u have one ordered you can send your order number to receive one.. check a few pages back... its there

 

Im guessing youd need a service tag or somthing but i think this was addressed in an earlier post... have a look back a few pages

 

The signal to noise ratio in this thread is getting pretty bad. Perhaps a moderator could lock it now and just allow atlstang to update the front page based on info he receives directly from the Dell reps???

Thanks for the help Dell Bill_B.

Thanks for the help Webb.

Thanks to the NBR membership.

 

No thank you. Im against that motion. Why should we do that? I hope the guys at Dell are working hard in order to fix this issue, and I appreciate that, but the fix is not released yet so the problem is still here. Lets wait for the problem to be fixed (which Im sure it will be) and then this thread can be finally closed. Cant wait for that day!!

 

WELL SAID USUYAMI...damn....

 

Yeah... no. we still have alot to discuss both befor and after A7 is released...

 

Just wondering, not looking for a specific date. But was it stated anywhere a possible ETA for AO7? I just ask because i'm waiting for my new SXPS 16 to ship and this forum is shedding light on an issue i should have picked up on a while ago. I really want this laptop to be top notch so i'm hoping A07 is everything we hope.