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    Service Tag not recognised on Dell website

    Discussion in 'Dell XPS and Studio XPS' started by owlservice, Apr 30, 2011.

  1. owlservice

    owlservice Notebook Enthusiast

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    Hi all,

    I have had my L502X for 3 weeks now and my service tag is still not recognised on the Dell website. When I log into my account to check my products it tells me I have no Dell products and also Dell smart source also does not recognise.

    I have spoken to tech support and they say they are looking into it. They have been telling me that for 2 weeks now!

    Has anyone else had these issues? I just want to get some of my software off smart source!

    Thanks
     
    owlservice, Apr 30, 2011
    #1
  2. nader_rizk2003

    nader_rizk2003 Notebook Evangelist

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    I faced the same problem but it was fixed few days ago
     
    nader_rizk2003, Apr 30, 2011
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  3. stonetrap

    stonetrap Notebook Consultant

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    I take it you're using internet explorer and allowing it to install the add-on? If not try t.hat
    Otherwise it may be that Dell forgot to set the service tag on the motherboard. When booting hold F2 and see if the service tag appears there.
    If not I'm sure there is potential for some kind of fun
    If it isn't set trying pressing FN and the X key at boot. You will see new options
     
    stonetrap, Apr 30, 2011
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