Should I ask for replacement keyboard?

I just got my new XPS 1530. There's a small metal rim around the keyboard. In one place it's bent so 2 of the keys hit it. You have to press them just right in order to use them.

My question is, should I ask for a replacement keyboard or for a whole new computer?

 

replacement keyboard seems to be more reasonable.

 

If the problem is confined to the keyboard, then just get the keyboard, less hassle.

 

I would ask for a replacement keyboard, that is an easy fix ~ as long as nothing else is wrong with your new lappy. Before you call for a replacement keyboard, be sure to look it over thoroughly to make sure there are no other problems ~ if you have any other notable problems, etc...then you might want to ask for a replacment..being that it's brand new.

Cin

 

Thanks for all the suggestions. If I ask for a new keyboard, what should I expect? Do I mail back the computer (at my cost)? Do they ship out a new keyboard that I install? Do they send out a competent person to install the keyboard? Before I call, I'll be sure to examine it thoroughly to see if there are other problems.

 

They will ship you a new keyboard.

What kind of warranty do you have? Do you have onsite? Where a Tech. will come to your house to fix? You shouldn't have to mail your computer back to them for something such as replacing the keyboard.

And, if they were to tell you that you had to mail in your computer...Then, I would tell them that you were w/in your 21 days of invoice..and you were simply returning it for a new replacement or refund then

And, yes they do send out competent people to repair your lappy, I had my motherboard replaced...all was good!

Cin

 

The keyboard is typically replaced by the user if I recall. Its a very straight-forward procedure - no real technical experienced needed. See this link for exact steps to perform the r/r:

http://support.dell.com/support/edocs/systems/xpsm1530/en/SM/keyboard.htm#wp1179891

If you don't feel confident though, request a tech be sent.

 

yes you should. I recently had my replaced along with the back cover of the LCD cover. I saw the tech did it and it looks easy.

 

I didn't buy anything extra for the warranty so have whatever Dell offers for default. I thought it was for 1 year but the invoice is rather confusing, which says:

902-0941 1 Warranty Support,1 Year Extended
950-3338 1 2 Year Limited Warranty
960-8710 1 Warranty Support,Initial Year
988-5608 1 Dell Hardware Warranty PlusOnsite Service, Extended Year(s)
970-2321 1 Type 3- Third Party At HomeService, 24x7 TechnicalSupport, 1 Year Extended
988-5607 1 Dell Hardware Warranty PlusOnsite Service, Initial Year
984-2350 1 Type 3- Third Party At HomeService, 24x7 TechnicalSupport, Initial Year

BatBoy, thanks for the link.

 

970-2321 1 Type 3- Third Party At HomeService, 24x7 TechnicalSupport, 1 Year Extended

Dell will send other company out , their contactors anyways. like Qualx or something

 

This is what I have on my 1530 (I have 3 years):
1 950-3339 3 Year Limited Warranty $0.00
1 960-3652 Warranty Support,2 Year Extended $0.00
1 960-8710 Warranty Support,Initial Year $0.00
1 988-5618 Dell Hardware Warranty PlusOnsite Service, Extended Year(s) $0.00
1 983-5942 Type 15- Third Party At HomeService with Nights and Weekends, 24x7 Technical Support,2 Year Extended
1 988-5617 Dell Hardware Warranty PlusOnsite Service, Initial Year
1 984-2360 Type 15- Third Party At Home Service with Nights and Week ends, 24x7 Technical Support, Initial Year

I believe you have the 2 year warranty w/onsite repair, 24x7 tech support

Cin

 

Great. Guess I can have someone out if I want.

 

Yes, and if you have it..its always nice to take advantage of it..unless you think you can handle a easy repair yourself!

Cin.

 

Yea, its very easy to repalce the keyboard yourself. IMO much easier than trying to coordinate and wait for a tech to come out (not to mention give directions, wait around when they're late, etc).

 

Replacing a keybaord is far more easier and alot less cheaper. try google for 'replacment keyboards' or check this out http://www.suntekstore.co.uk/keyboard-for-dell-inspiron-6000-6000d-9200-9300-d510-xps-m170.html