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    Sleep mode problem

    Discussion in 'Dell XPS and Studio XPS' started by Chris Wood, Jun 4, 2016.

  1. Chris Wood

    Chris Wood Notebook Enthusiast

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    I have a problem with my XPS 15 9550.

    I cannot resume the laptop from sleep. The laptop just powers off and restarts after a few seconds.
    It has been working fine for months, this has just started this morning.

    Any recommendations?

    Chris
     
    Chris Wood, Jun 4, 2016
    #1
  2. GoNz0

    GoNz0 Notebook Virtuoso

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    Might be a hidden BSOD, you can try the event viewer for hints as to the driver responsible or I always use WHOCRASHED by replenish software.
     
    GoNz0, Jun 4, 2016
    #2
  3. Chris Wood

    Chris Wood Notebook Enthusiast

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    I have just used the WHOCRASHED software and no memory dumps were found.
    The system resumes from sleep ok when the laptop is plugged in, but everytime it resumes on battery it crashes
     
    Chris Wood, Jun 5, 2016
    #3