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    Small problem but annoy me tooo much..

    Discussion in 'Dell XPS and Studio XPS' started by nader_rizk2003, Jun 12, 2011.

  1. nader_rizk2003

    nader_rizk2003 Notebook Evangelist

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    Hi
    I am facing 2 black dead pixles in my screen,what should i do?.
     
    nader_rizk2003, Jun 12, 2011
    #1
  2. nader_rizk2003

    nader_rizk2003 Notebook Evangelist

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    Any one????????
     
    nader_rizk2003, Jun 12, 2011
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  3. rausa

    rausa Notebook Enthusiast

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    Call Dell. Ask them what their dead pixel policy is WRT your warranty. They may send someone, they may ask you to send it to them, they might seek to compensate you in another way, or lastly, they might say sorry can't do anything.
     
    rausa, Jun 12, 2011
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  4. Cin'

    Cin' Anathema

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    ^^@OP how long have you had your lappy for? If it is new, I would definitely contact Dell. Your lappy's screen is what you are looking directly at, all the time.

    Edit: Looks like you have a 3 year warranty, which I assume has OnSite service. They would prolly want to send a Tech. to replace the screen.
     
    Cin', Jun 12, 2011
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  5. c-mattic

    c-mattic Notebook Consultant

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    Here's a link to the pixel policy of Dell.
    Dell LCD Display Pixel Policy | Dell

    According to the policy, you're within the acceptable limits though.
    On the other hand, I see in your signature you have 3 year Accidental Damage. In that case I don't think it will be an issue. As Cin' says, they'll probably send a tech over to replace your screen.
     
    c-mattic, Jun 13, 2011
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  6. gpig

    gpig Notebook Deity

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    If you didn't already, try pushing the pixels in lightly but firmly with your favorite finger or thumb to see if they are just stuck pixels.
     
    gpig, Jun 13, 2011
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  7. NoSlow5oh

    NoSlow5oh Notebook Evangelist

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    ^ Try that.

    If that doesn't work, call dell and demand a replacement screen. If they don't want to play ball, remind them with your warranty that they COULD be replacing more than a screen at their expense.
     
    NoSlow5oh, Jun 13, 2011
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  8. Cin'

    Cin' Anathema

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    ^^That. Better to get fixed now then later and the possibility of more problems : )
     
    Cin', Jun 13, 2011
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  9. nader_rizk2003

    nader_rizk2003 Notebook Evangelist

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    thanks for all,dell will replace the screen and the cable as well.
     
    nader_rizk2003, Jun 13, 2011
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  10. Cin'

    Cin' Anathema

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    ^^Glad you got some resolution : )
     
    Cin', Jun 13, 2011
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