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    Sound Issue: Must restart every time I want to use the headphones

    Discussion in 'Dell XPS and Studio XPS' started by david4455, Jun 16, 2018.

  1. david4455

    david4455 Notebook Consultant

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    A few days ago the headphones would not engage when plugged in. The sound continued through the external speakers. I spent an hour or so with Tech support and they ran me through a series of useless exercises including system restore and driver update. I got it to the point where if I restart the computer with the headphones plugged in they work....but if I plug the headphones in while the computer is on...they still do not engage.

    We have XPS 9370 13" with Realtek 9370 and it says drivers are up to date. The option to restore to an earlier driver is greyed out.

    I tried to do a search on this forum but I can't find the search button. :vbconfused:

    Updated: Fixed.
     
    Last edited: Jun 16, 2018
    david4455, Jun 16, 2018
    #1
  2. seiyafan

    seiyafan Notebook Evangelist

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    Curious how you fixed it.
     
    seiyafan, Jun 17, 2018
    #2
    Vaardu likes this.